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Reviews of Saigon Smile Hostel

2 out of 5
Saigon Smile Hostel
219/26 Pham Ngu Lao, District 1, Ho Chi Minh City

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 46 reviews" "
Rating 8 - Good. 14 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Go elsewhere
We stayed in a private room. The sheets had stains on them, there was no toilet paper, the reservation said breakfast included and there was no breafast, the staff was asleep when we wanted to check in and check out, the rooms could be better cleaned and restocked with toileteries. Locationwise is close to the main backpacker street but you don't hear the noise. Overall, we would stay elsewhere.
Stayed 2 nights in Oct 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

yew hoon

Liked: Room comfort
No Lift
Hostel No Lift. Stayed at the top floor (401) nice room with a small balcony. Bed is nice and firm but room not so clean. No free drinking water provided. Wifi is a little slow and the breakfast is an added value. Overall cheap and good.
Stayed 2 nights in Mar 2019
Response from Saigon Smile Hostel on 27 Mar 2019
Dear sir/madam ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards,

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Saigon Smile Hostel on 15 Jan 2019
Dear sir/madam ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
While this is in the heart of the area, it needs much work. The room we booked was full of mold so they moved us to a smaller room that only had mold in the bathroom. While we really tried to enjoy the stay, there were several things that just made it not so nice - we found another hostel in a cleaner part of the area that was much nicer, newer and no mold for less money.
Stayed 2 nights in Dec 2018
Response from Saigon Smile Hostel on 28 Dec 2018
Thanks !

10/10 Excellent

QuynhAnh, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and convenient CBD area, highly recommendation for affordable budget
Stayed 4 nights in Nov 2018
Response from Saigon Smile Hostel on 20 Nov 2018
Dear QuynhAnh ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards,

10/10 Excellent

Stuart, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just down a quiet side alley from Bui Vien madness. Even at peak time you can't hear a thing, definitely a plus to be so close to it yet you can't hear it. Very peaceful in hotel. Balcony room was nice, vantage point of the alley way life below. Lots of family-run eateries and small bars right outside. Hotel staff were extremely helpful, great stay.
Stayed 1 night in Nov 2018
Response from Saigon Smile Hostel on 15 Nov 2018
Dear Stuart ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards,

10/10 Excellent

Chi, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staffs & Clean Comfortable Room. Delicious Breakfast is a wonderful beginning of a traveling day:)
Stayed 7 nights in Oct 2018
Response from Saigon Smile Hostel on 26 Oct 2018
Dear Chi, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

8/10 Good

Jo, Malaysia

Liked: Cleanliness, staff & service, room comfort
Location is convenient. Stuffs are very friendly and able to communicate in English. Reccomended to budget travellers.
Stayed 1 night in Sep 2018
Response from Saigon Smile Hostel on 23 Sept 2018
Dear Jo, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

10/10 Excellent

Messias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair and honest - friendly staff and clean rooms
The staff was really friendly; clean towel and bed; Air conditioner and fan inside the room. Locker available next to each bed as well. Clean toilets as well. An honest breakfast (fruits, omelet, coffee with milk). Well located in first district Totally worth the price.
Stayed 1 night in Aug 2018
Response from Saigon Smile Hostel on 14 Sept 2018
Dear Messias, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and location
Very close to Ben than Market, and all the party area but at the same time very quiet. The staff is wonderful people and it is very clean
Stayed 2 nights in Jun 2018
Response from Saigon Smile Hostel on 3 July 2018
Dear Dear sir/madam Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards,

10/10 Excellent

Jaeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for the value
Good location. Walking distant from Benh Thanh market. Located in an alley, it is isolated from the loud music at the main road. I could sleep well at the night. The breakfast was simple, but great.
Stayed 1 night in May 2018
Response from Saigon Smile Hostel on 25 May 2018
Dear Jaeun ! Thank you so much for your beautiful feedback. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best reagards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in good location
Friendly staff and nice rooms. Very good breakfast and welcome drink and fruit. One guy knew we had a tour booked and knocked on our room to check about breakfast as we were running late. Top man.
Stayed 1 night in May 2018
Response from Saigon Smile Hostel on 25 May 2018
Dear Sir or Madam, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards,

10/10 Excellent

NADEGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Saigon Smile Hostel on 20 May 2018
Dear NADEGE ! Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

10/10 Excellent

Chau Giang, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highest recommendation
Perfect location in center and everthing reachable by foot. Good price, friendly and helpful staff and tidy and nice room
Stayed 1 night in Mar 2018
Response from Ms. Hong on 11 Apr 2018
Thanks for your stay and your good appreciate .

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Stay
This was a perfect place to stay if you want to be in the heart of Bui Vien Street. Great service & a fun place to be.
Stayed 3 nights in Feb 2018
Response from Mr Tom on 24 Feb 2018
Thank you very much for choosing our hostel and your feedback , hope to server you next time

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic hostel with good breakfast and nice staff
My partner and I booked a double room with a window at this hostel. When we arrived it turned out the room didn't had a window, and the staff weren't able to do anything about it. Instead we got a discount on the room for 50 000VND/night and some complementary watermelon. We where pretty disappointed with this because we chose the room mainly because of the window. The room itself was pretty basic, no furniture except from the bed, a fridge and a shoe rack. The bathroom was ok and the room was cleaned daily. The location of the hostel is in a small alley close to the walking street, witch got very loud during the evenings. But for some reason the hostel was surprisingly quiet and we had no problems sleeping at night. Even though we didn't get the room we was expecting we would probably still recommend this place to others because of one of the staff members named Viet. He was really kind and helpful and you could tell that he was working really hard to make our stay pleasant. Also the included breakfast was good and it's really cheap to stay here. Would probably recommend dormitory over private room.
Stayed 5 nights in Jan 2018

6/10 Okay

youngmin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No wifi, mosquitoes, quilts without quilt overs , its means its never been washed... reception is too dirty as it was raining and no one clean it.
Stayed 1 night in Aug 2019

6/10 Okay

Camilla

Liked: Property conditions & facilities
Disliked: Staff & service
God belligenhed, men snusket sted
Værelset var i fin stand, men ikke rengjort på forhånd, da vi checkede ind. Dog dejligt stille belliggenhed lige i backpackercentrum!
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Saigon Smile Hostel on 27 Mar 2019
Dear sir/madam ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards

4/10 Poor

kenneth

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Centralt
Ett billigt hostel! Frukosten enkel men okej. Personalen trevliga men engelskan kunde vara bättre. WIFI fungerade bra ibland men inte hela tiden. Ac kylde dåligt. Läget är mycket bra om man gillar håll i gång med barer, massage och restauranger.
Stayed 3 nights in Jan 2019
Response from Saigon Smile Hostel on 12 Feb 2019
Dear Kenneth ! Thank you for booking and staying with Saigon Smile Hostel.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Saigon Smile Hostel on 12 Feb 2019
Dear Catherine ! Thank you for booking and staying with Saigon Smile Hostel.

8/10 Good

Rose-marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt var bra förutom att vi upplevde sängarna väldiigt hårda. Vänlig hjälpsam personal. Rent och fint.
Stayed 3 nights in Nov 2018
Response from Saigon Smile Hostel on 6 Dec 2018
Dear Rose-marie ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Saigon Smile Hostel on 3 Dec 2018
Dear sir/madam ! Thank you for booking and staying with Saigon Smile Hostel.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Saigon Smile Hostel on 28 Nov 2018
Thank you for your review and for choosing our Hostel

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Hyvä majapaikka tällä hinnalla!
Hyvä majapaikka halvalla hinnalla. Ei mikään viihtyisä paikka mutta muuten kaikki tarpeellinen. Ystävällinen henkilökunta, siistiä, aamupala sisältyi hintaan. Lähellä baarikatu, ostospaikka ja hierojia.
Stayed 2 nights in Oct 2018
Response from Saigon Smile Hostel on 26 Oct 2018
Dear Laura, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff members.
Good Hotel in General. Nice location. competitive price. Nice staff members.
Stayed 2 nights in May 2018
Response from Saigon Smile Hostel on 19 Sept 2018
Dear Dear sir/madam Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards,

8/10 Good

Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chất lượng tương xứng với giá tiền
Nhận phòng sau 12h cho chắc chắn. Nhân viên lễ tân khá dễ gần. Phòng hơi nhỏ nhưng sạch sẽ tuy nhiên khi mới vào sẽ hơi khó chịu vì có mùi (có lẽ là mùi sơn mới). Có ăn sáng và quà welcome. Cách Bùi Viện vài bước chân, cách phố ẩm thực ngầm bên Phạm Ngũ Lão một tẹo đi bộ. Tổng thể hài lòng 9/10
Stayed 2 nights in Jul 2018
Response from Saigon Smile Hostel on 6 Aug 2018
Dear Mr. Huong ! Thank you so much for your beautiful feedback. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Sunny Guest House one day. Best reagards !

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Convenable
Hôtel convenable. Le personnel vous accueille avec un jus et des fruits. La chambre est bien, avec une bonne literie. Salle de bain bien, cependant pas d'eau chaude.
Stayed 2 nights in Jun 2018
Response from Saigon Smile Hostel on 2 July 2018
Dear Sandra ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards

10/10 Excellent

I NAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Saigon Smile Hostel on 11 June 2018
Dear Nan Tsai, Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards,

10/10 Excellent

Soomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hostel in central location
Location is perfect, just off backpacker street. Can not hear the noise at night. Staff are so helpful.
Response from Mr Tom on 5 May 2018
Dear Soomin ! Thank you so much for your beautiful feedback. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Sunny Guest House one day. Best reagards !

6/10 Okay

Verified traveller

Liked: Staff & service
가격대비 만족
일단 여행자 거리에서 초근접으로 접근성 우수 하지만 방음이 좀 약하고 엘레베이터가 없어서 무거운 짐이 있다면 개 고생각
Stayed 1 night in Apr 2018
Response from Saigon Smile Hostel on 4 May 2018
Dear sir or madam ! Thank you very much for taking the time to review our hostel.. I’m looking forward to having you again as a guest in our hostel. Best regards.

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place !
Very clean and Quiet even though its close to bars. everything is within walking distance. helpful and friendly staff.
Response from Saigon Smile Hostel on 23 Apr 2018
Dear Mikko. Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards

10/10 Excellent

John, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel
Good hotel: Clean, Comfortable, quite for sleep. friendly staff
Stayed 1 night in Apr 2018
Response from Saigon Smile Hostel on 21 Apr 2018
Dear John ! Thank you so much for taking time to write us a review about your stay. So happy to read it, I have shared with team and they feel very motivated, it helps them continue to keep up this service to other guests. Looking forward to welcoming your family back next time. Best regards !

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet stay in a great location !
Staff are very friendly, service is brilliant, breakfast is fairly good, nice and clean room. English slightly limited by staff but they did go out of their way to try and help so it wasn’t an issue.
Response from Saigon Smile Hostel on 16 Apr 2018
Dear Marek ! Thank you so much for taking time to write us a review about your stay. We will keep up this service to ensure every guest enjoy their stay with us like you. Hope to welcome you back to Saigon Smile Hostel one day. Best regards !

10/10 Excellent

Praneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms.Hong on 11 Apr 2018
Thank you for staying here and have good appreciate for our hostel Welcome you to come back .

10/10 Excellent

KYOUNGKOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms. Hong on 11 Apr 2018
Thanks for your good appreciate at our hostel. Welcome you come back

10/10 Excellent

JAE BOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms. Hong on 11 Apr 2018
Thank you for your stay and your good appreciate at our hostel. welcome you come back

10/10 Excellent

Ying t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms. Hong on 11 Apr 2018
Thank you for your stay and your good appreciate at our hostel. welcome you come back

10/10 Excellent

Iurii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms. Hong on 11 Apr 2018
Thank you for your stay and your good appreciate at our hostel. welcome you come back

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ms. Hong on 11 Apr 2018
Thank you for your stay and your good appreciate at our hostel. welcome you come back

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SMILE HOTEL
small hotel but very friendly satff , the rom very clean , enjoy my stay
Response from Ms. Hong on 4 Apr 2018
Thank you for your stay and your good appreciate at our hostel. welcome you come back

8/10 Good

Pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Passable
Tres bien placé dans une ruelle pittoresque. Personnel pas très agreable, le taxi commande pour l’aéroport n’est jamais venu (c’est tout aussi facile d’en trouver un soi même dans la rue). Le petit déjeuner est franchement assez mauvais ... c ok pour une nuit ...
Stayed 1 night in Mar 2018
Response from Ms.Hong on 5 Apr 2018
Thank you for your stay and your appreciate at our hostel Hope that you come back better

8/10 Good

Bengt Jonny

Liked: Staff & service, room comfort
Övernattning inför vidare resa.
På en bakgata,lugnt,nära till backpackerstreet,många matmöjligheter i närområdet & rätt Basic frukost,men helt okay. :-)
Stayed 1 night in Feb 2018
Response from Saigon Smile Hostel on 16 Apr 2018
Dear Bengt Jonny ! Thank you for your review and for choosing our guesthouse. I appreciate your feedback about our guesthouse. Base on your feedback, our services are being improved and will become better in the future. I’m looking forward to having you again as a guest in our Saigon Smile Hostel.