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Reviews of Eden Star Saigon Hotel

4 out of 5
Eden Star Saigon Hotel
38 Bui Thi Xuan Street, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1004 reviews" "
Rating 8 - Good. 372 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and breakfast also nice facilities.
Stayed 4 nights in Apr 2024

8/10 Good

diego

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were clean, the spa was not. Staff accomodating but overall the hotel is dated
Stayed 3 nights in Apr 2024
Response from Thinh Le (Mr.) | Front Office Manager on 23 Apr 2024
Dear Mr. Diego,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

8/10 Good

Reeve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, in a good central location in district 1 in the city centre, good friendly helpful staff here too. Room was a good size, comfortable bed and a nice bathroom. Id recommend it to anyone visiting Saigon.
Stayed 4 nights in Apr 2024
Response from Thinh Le (Mr.) | Front Office Manager on 17 Apr 2024
Dear Ms. Reeve,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

ROBYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Thinh Le (Mr.) | Front Office Manager on 16 Apr 2024
Dear Ms. ROBYN ,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome on arrival. Very quickly into room. Location is great, easily walkable to main attractions but without being too central. Nice pool area on rooftop that was never too busy, with very good waiter service from restaurant also on rooftop. Staff all very friendly and helpful. Only negative was the lunch/dinner restaurant quality (average) and price (high). The breakfast was pretty good though. All in all a very enjoyable and comfortable stay and i would happily recommend to others.
Stayed 5 nights in Apr 2024
Response from Thinh Le (Mr.) | Front Office Manager on 11 Apr 2024
Dear Mr. Peter,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

8/10 Good

Mickey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The beds are hard and the beds squeak, the air conditioning in the gym did not work , the bathtub/shower is dangerous you are always afraid you will slip and fall ,
Stayed 3 nights in Mar 2024
Response from Thinh Le (Mr.) | Front Office Manager on 2 Apr 2024
Dear Ms. Mickey,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

8/10 Good

Byron

Liked: Staff & service
Very good ,staff friendly, food is good
Stayed 2 nights in Mar 2024
Response from Thinh Le (Mr.) | Front Office Manager on 29 Mar 2024
Dear Mr. Byron,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thinh Le (Mr.) | Front Office Manager on 15 Apr 2024
Dear Mr. Larry,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

4/10 Poor

Tran Minh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thinh Le (Mr.) | Front Office Manager on 18 Mar 2024
Dear Mr. Tran Minh,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought saigon would be cleaner
Stayed 4 nights in Mar 2024
Response from Thinh Le (Mr.) | Front Office Manager on 18 Mar 2024
Dear Mr. Danny,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Yoong Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Thinh Le (Mr.) | Front Office Manager on 2 Apr 2024
Dear Mr. Yoong Fong,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Thu-Tam T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the excellent seẻvices.
Stayed 1 night in Feb 2024
Response from Thinh Le (Mr.) | Front Office Manager on 27 Feb 2024
Dear Ms.Thu-Tam T,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Thu-Tam T.

Liked: Amenities, property conditions & facilities
It’s good!
Stayed 1 night in Feb 2024
Response from Thinh Le (Mr.) | Front Office Manager on 24 Feb 2024
Dear Ms.Thu-Tam T.,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

jackquelyn

Travelled with partner
Liked: Amenities, property conditions & facilities
Good food
Stayed 14 nights in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 17 Feb 2024
Dear Mr. Jackquelyn,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services… love to stay there ❤️❤️❤️
Stayed 2 nights in Feb 2024
Response from Thinh Le (Mr.) | Front Office Manager on 16 Feb 2024
Dear Mr. Joseph, We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service and friendly staff. Thank you!
Stayed 3 nights in Feb 2024
Response from Thinh Le (Mr.) | Front Office Manager on 9 Feb 2024
Dear Ms. Vivian,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 23 Jan 2024
Dear Ms. Asa,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel But Even Better Staff
Amazing stay in every sense!!!! If I could give more than five stars for the service I would. The staff at this hotel are amazing and nothing is a problem to them. During my stay I had an issue with the bath tap. Within minutes, the night manager had found us an upgraded room, moved our belongings and ensured there was a fresh fruit platter in the room. I have stayed at many hotels although you would struggle to find better service than offered at this hotel! I would recommend this hotel to anybody visiting HCMC!!! The location is central to all District 1 has to offer and the hotel clean and modern. Thank you staff at Eden Star, especially Night Manager John for making our stay an enjoyable one.
Panoramic Suite 14th floor
Panoramic Suite 14th floor
Hotel rooftop pool
Exterior from rooftop pool bar
Stayed 4 nights in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 23 Jan 2024
Dear Mr. Scott,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Niki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the last night and they permitted us late checkout at 2 pm and the use of the pool for the whole day after checkout. Access to beer included in price of room. John and Mrs Lam were very nice to extend these services. The room was nice, coffee in room. Breakfast was good with good variety. Location was good in District 1. They also kept our luggage after checkout. Pool was quite large rooftop with ramp for the pool and lots of chairs to sit or lie. There was also a poolside bar with good drinks. I would stay here again.
Stayed 1 night in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 19 Jan 2024
Dear Mr. Nikki,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

long, Cypress

Stayed 3 nights in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 15 Jan 2024
Dear Mr. Long,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.)Front Office Manager

8/10 Good

Mickey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is one of favourite hotels , but they dropped the ball , I had ordered birthday cakes , and even confirmed, I eventually had to call the front desk 2 times to get it , we only got room viip after our room cause the shower was broken ,
Stayed 3 nights in Jan 2024
Response from Thinh Le (Mr.) | Front Office Manager on 15 Jan 2024
Dear Mr. Leo N,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.)Front Office Manager

10/10 Excellent

Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i disappointed is no view there's double windows but just a wall
Stayed 3 nights in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 10 Jan 2024
Dear Ms. Chi,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but inconsistent service
Inconsistent offering at afternoon tea service. One day they gave a tea pot for two people, but then the next day they only gave 1 cup of tea for 2 people. Other than that the hotel was nice. Will stay there again in the future.
Stayed 4 nights in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 10 Jan 2024
Dear Mr. Kevin,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

4/10 Poor

Thu an

Liked: Cleanliness
Response from Thinh Le (Mr.) | Front Office Manager on 11 Feb 2024
Dear Ms. Thu An,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 28 Dec 2023
Dear Mr. James,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice hotel with excellent , friendly staff in good location . Only down side the air conditioning takes time to cool the room after been in sun all day . Something to circulate the air around the room would help
Stayed 2 nights in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 20 Dec 2023
Dear Mr. Ian,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Editha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is excellent, staff are very helpful, the hotel is very clean, everything is great in this hotel as well as all the amenities.
Stayed 4 nights in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 20 Dec 2023
Dear Mr. Editha,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent room, staff good and friendly good price
Stayed 1 night in Dec 2023
Response from Thinh Le (Mr.) | Front Office Manager on 12 Dec 2023
Dear Mr. Stephen,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Adriana, Carpinteria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything it was really clean, quiet, good location.I will stay again in this property if I ever go back to Ho Chi Minh.
Stayed 1 night in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 12 Dec 2023
Dear Ms. Adriana,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The hotel very clear and safety very close too many restaurants
Stayed 4 nights in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 6 Dec 2023
Dear Mr. Richard,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Tian Haw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient located in District 1, within a walkable distance to Ben Tanh but not that close so that the streets are relatively peaceful. There is a stall around the corner that serves “perfume lemon” tea that was quite unique and delicious. Expect a queue.
Stayed 3 nights in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 30 Nov 2023
Dear Mr. Tian Haw,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Linzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, central location. Excellent pool bar and cocktails. Breakfast full buffet with great range of options. We stayed on 14th floor and had fab city views. Staff friendly and helpful. Would stay again!
Stayed 4 nights in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 28 Nov 2023
Dear Ms. Linzi,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice the service was good , breakfast is missing real juice using powder juice in Vietnam is just wrong , you have to call for them to turn the air conditioner in the gym ,
Stayed 2 nights in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 24 Nov 2023
Dear Ms. Mickey,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

4/10 Poor

John

Stayed 2 nights in Nov 2023
Response from Thinh Le (Mr.) | Front Office Manager on 28 Nov 2023
Dear Mr. John,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden star saigon
Staff were amazing and offered us advice and gave us good information on future travel. They could not do enough for us. Especially otis and kevin on reception. Would definitely recommend staying at the hotel
Stayed 2 nights in Oct 2023
Response from Thinh Le (Mr.) | Front Office Manager on 6 Nov 2023
Dear Ms. Diane,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eden Star Saigon is positioned close to all the tourist locations, most walkable within 20 minutes or a few minutes by Grab. The staff were friendly and extremely helpful with local knowledge and directing me to a local place for a SIM card. They also packed me an early morning breakfast as my departure was just before the dining room opened.
Stayed 3 nights in Oct 2023
Response from Thinh Le (Mr.) | Front Office Manager on 18 Oct 2023
Dear Mr. Rodger,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

6/10 Okay

Nghia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom need to be remodel ,shower is no cold water, stuff in there is oldest ,front dest not really friendly ,bell boy and the guy at front door is very helpful
Stayed 2 nights in Sep 2023
Response from Thinh Le (Mr.) | Front Office Manager on 22 Sept 2023
Dear Mr. Nghia, That is our pleasure of serving you at Eden Star Hotel during your journey. Thank you very much for sharing with us your experience during your stay time with us, it is very useful for us to improve our service. We are hoping that having another chance to welcome you back in the next coming trip to Ho Chi Minh city with the best service. Have a great day!Thinh Le (Mr.) Front Office Manager

8/10 Good

Van

Stayed 3 nights in Sep 2023
Response from Thinh Le (Mr.) | Front Office Manager on 28 Oct 2023
Dear Mr. Van,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

6/10 Okay

nizar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Buffet breakfast was terrible, we don’t eat pork and waiters kept bringing us pork even when we told them we don’t eat it. Didn’t even go to the afternoon teas
Stayed 4 nights in Sep 2023
Response from Thinh Le (Mr.) | Front Office Manager on 11 Sept 2023
Dear Ms. Nizar,Thank you for your stay at our Hotel!Firstly, I would like to sorry for the issue that cause you uncomfortable and thanks for taking the time to sharing your experience during your stay. We have acknowledged and learned from your feedback with many appreciate!We hope to welcome you back in the future with the most perfectly services.Best Regards,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Duy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a week. The first night, I was given a room without a good view. When I asked for another room, they were not able to accommodate that day but was able to switch my room the next day. All the staff were super friendly. The bathrooms were clean. Setting up the shower head was new to me but it was fine once I figured it out. The beds were comfortable and the air conditioner worked good. The only annoying thing is that you have to leave your room key in a slot before you can have electricity. So after a long day, walking into your room will take some time before it cools off. The pool was nice and I didn’t see many people using it. I was here the first week of September. The gym is a little small but had 3 treadmills and a simple weight station. The room comes with a fridge bad they give you 2 waters, 2 beers, and 1 other fruit type of drink. That’s nice. Drinks are refilled daily. Breakfast is ok and convenient but I would recommend eating out. The area is quite nice and you can walk around anywhere. If you need to go a little further, you can use Grab to get a ride. Travel by car takes a long time so use a motor bike if you can. I enjoyed my stay and would stay here again.
Stayed 7 nights in Sep 2023
Response from Thinh Le (Mr.) | Front Office Manager on 10 Sept 2023
Dear Mr. Duy,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Pool area is fantastic. Room was excellent. Friendly staff. Breakfast is excellent
Stayed 5 nights in Aug 2023
Response from Thinh Le (Mr.) | Front Office Manager on 1 Sept 2023
Dear Mr. Mark,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Khiem

Stayed 3 nights in Aug 2023
Response from Thinh Le (Mr.) | Front Office Manager on 21 Sept 2023
Dear Mr. Khiem,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Vasudevan Pillai Mohana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel for four nights. Spacious good rooms and breakfast buffet very good. Hotel conveniently located in District one Ho Chi Minh City. Staff very friendly and helpful. They arranged our local tours with an English speaking guide and arranged airport pick up and drop off. Overall very good experience.
Stayed 4 nights in Aug 2023
Response from Thinh Le (Mr.) | Front Office Manager on 8 Sept 2023
Dear Ms. Vasudevan Pillai Mohana,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and hospitable. Excellent breakfast. Family friendly.
Stayed 3 nights in Aug 2023
Response from Thinh Le (Mr.) | Front Office Manager on 17 Aug 2023
Dear Mr. Robert,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

DIEGO ESCUAL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice. Great breakfast, the room was big and clean. Hotel is in a very central location.
Stayed 3 nights in Jul 2023
Response from Thinh Le (Mr.) | Front Office Manager on 27 July 2023
Dear Mr. DIEGO ESCUAL,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Enjoyed the stay. Very helpful staff.
Stayed 4 nights in Jun 2023
Response from Thinh Le (Mr.) | Front Office Manager on 3 July 2023
Dear Mr. Amit,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say how very helpful Dung (Alana) was regarding an issue I had with my visa and was helpful regarding other questions I had as well. She demonstrated a genuine commitment to customer service.
Stayed 3 nights in Jun 2023
Response from Thinh Le (Mr.) | Front Office Manager on 29 June 2023
Dear Mr. David,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Vivian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staffs, very friendly and helpful. The property were well maintained. The area was quiet and safe with many shops and restaurants in walkable distance
Stayed 4 nights in Jun 2023
Response from Thinh Le (Mr.) | Front Office Manager on 27 June 2023
Dear Ms. Vivian,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Mirabella

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, clean rooms and serviced daily Pool area is great Breakfast is good, and good variety Close to restaurants, massage places, walking distance to the markets
Stayed 14 nights in Jun 2023
Response from Thinh Le (Mr.) | Front Office Manager on 25 June 2023
Dear Ms. Mirabella,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff... the breakfast buffet was the best. A beautiful facility.
Stayed 2 nights in Jun 2023
Response from Thinh Le (Mr.) | Front Office Manager on 18 June 2023
Dear Ms. Charles, We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager