Junior Suite, 1 Bedroom
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Reviews of Diamond Suite Hai Ba Trung

2.5 out of 5
Diamond Suite Hai Ba Trung
423 Hai Ba Trung St, District 3, Ho Chi Minh City

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 42 reviews" "
Rating 8 - Good. 15 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

alvin

Good hotel good location and good experience, nice staff and service.
Stayed 1 night in Feb 2019
Response from Michael on 4 May 2019
Dear Alvin, Thank you very much for your review with Diamond Suite, We hope see you next time. Best - Michael

10/10 Excellent

Tri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019
Response from Michael - Operation Manager on 14 Apr 2019
Dear Mr. Tri, Thank you so much for your stay with Diamond Suite Hai Ba Trung, we hope see you next time, Best - Michael

2/10 Terrible

Sang, Toronto ON Canada

Disliked: Cleanliness, property conditions & facilities
The hotel location is not so bad but We have faced a bad experience with the hotel as it had a bad smell each and every time we entered the room after a day trip because its power was off when the room key taken off power switch. Doormen were very polite. Breakfast was so limited with taste was so so.
Stayed 3 nights in Jan 2019

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location + hotel for end of trip stay!
Really, really great value for the money at Diamond Suite Hai Ba Trung. This was my last hotel during a three week trip to Vietnam. I chose this hotel because of it's location to the airport but also because it's pretty close to the heart of Ho Chi Minh City if I wanted to venture out on my last night. You get a LOT of space for the money (a studio apartment basically) and it seems to have been updated recently. As for the free breakfast included, it's definitely a nice touch. Even though food in Vietnam is extremely affordable, the convenience of waking up and having a simple breakfast at the hotel and a Vietnamese coffee goes a long way to get the day started. The location itself, there's really nothing special around but only takes a 5 minute walk to start getting towards the center of town. Again, you're really paying for a place to wind down during a trip and it's proximity to the airport (you avoid the traffic near the Ben Thanh area). Next time I'm in town I will definitely be staying here again towards the end of my trip.
Stayed 1 night in Dec 2017
Hi Alfonso, Thank you for your interested in our hotel. We are doing our best to improve our service day by day. Hope to see you again. Lucas.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It should be better
While hardware reminds very good and room is very spacious, the software is below standard. No doubt the staff attitudes are good, half of them service level is below average. It seems this hotel management not dare to train the staff with standard operation procedures.
Stayed 4 nights in Nov 2017
Hi Sir/ Madam, Thank you for your interested in our hotel. We are doing our best to improve our service day by day. Hope to see you again. Lucas.

10/10 Excellent

Luan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, friendly staffs, affordable rate
Large room, good cleanliness, friendly staffs, overall OK
Stayed 20 nights in Aug 2017

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
I arrived to this hotel with mu husband. Spent there just a few days, but was very disappointed with everything! There was just one person speaking English and obviously we met him just twice. All other guys did not speak English - when we arrived to the hotel to check in we just got card to our room, guy working in the hotel called the lift for us, so we thought that he was going to show us our room, but he gave us the card to our room and left downstairs - even did not tell us to what floor we should go! Breakfast was very limited as well..we had to fill up the form and choose whether we wanted to have american or vietnamese breakfast, what type or coffee etc. Even if you choose juice and coffee you never get them both! When I asked to get my coffee as requested on form I had to keep asking them and obviously no one understood me! I have never got the right thing! So what is the point of using the forms then?! Even one guy from reception did not understand what "coffee" means...obviously no dessert, nothing...very poor.. On check out day we had to pay for drinks from minibar, but what kind of mini bar?? there wasn't any!! there was just water which we have been told that is included, there was no information that we had to pay for that!! Very disappointed again!!! Hotel clean but very bad..would never give 3 stars..
Stayed 3 nights in May 2017

10/10 Excellent

Kam Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good C/P value.
Service is excellent. Room condition is very good, small kitchen for instant needle if you wish.
helloo...thanks a lot and we appreciate for ur time to review on our hotel..we will make sure to give best and comfortable rooms for our guests..so that they will feel free and have a pleasent stay in our hotel..hope to see u again..take care.. regards, Nagraj mudya Customer service manager.

8/10 Good

Wenny

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good value, friendly staff
Not bad, spacious room, very clean, very friendly staff but the mattress is far too hard for us - it's like a concrete. Shops and restaurants are just at the door step because this hotel is in business city district.
hello wenny...thank u so much for staying at out hotel and on a good review about our hotel..we will improve the quality of the mattress..hope u had a pleasent and comfortable stay..see u soon again..have a good day and takecare... regards, Nagraj mudya Customer service manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very good location, room need to be upgrade, quite old and dark. Good service and friendly.
hellooo....thanks a so much for staying at our hotel..hope u had a pleasent stay..and yes we been upgrading our rooms as well..so when u come next time u will be more surprised :) have a good day, hope to see u soon..takecare.. regards, Nagraj mudya Customer service manager.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good alternative to hotel
The apartments are modern and in a good area in D10, only 20K moto to city, it is a good alternative to hotel rooms with more space. If you are in HCM for a few days and sick of hotels this is a good price alternative.
Response from General Manager on 25 Feb 2017
Dear Craig , Thank you for stayed and taking your time to sharing great feedback , Yes we are agree that our apartments as new design for better experience , our location in the quite place on Hai Ba trung road which central of district 3 which next to district 1 . Your great comment was encouraged by the success of our customer service to bring guests really second home when visit Ho Chi Minh city . Wish to welcome you soonest in Compass Living Hai Ba Trung ! Best, Jimmy ~ Managing Director

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Saigon
This is a nicest place out of all the 3 star hotels I've stayed in. The price is normal as other hotels, but thanks to Expedia discount I was able to stay there for coupl nice.
Response from Jimmy Tran on 25 Feb 2017
Dear Thanh, Thank you so much for your kind review after stay with Compass Living Hai Ba Trung , I am appreciated that you rate us as a nicest place of 3 star property that you ever stayed . For Compass Living we focus in spacious apartments which is more nature atmosphere and modern accommodation . Your reward will be share to our team , that is a motivation to help us improving both product and service . Wish you continue safe travels in the new year 2017 . Best, Jimmy

8/10 Good

Mike and Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Very pleasant apartment close to a number of attractions. Amie, the receptionist was lovely, very helpful and always pleasant. The room was large with a kitchen and a comfortable bed. Highly recommended.
Response from General Manager on 7 Feb 2017
Dear Mike and Sue, Thank you very much for taking times to sharing your great feedback about Compass Living after stay. We are appreciate with your kind stayed and recognizing many positive aspects like Pleasant and large apartment with kitchen , close to number of attractions ,lovely receptionist ,comfortable bed . Your great experience will be share to our team those are motivate to continue improving our product and services . Hope you are continue safe travels in the new year 2017 , waiting to welcome back soonest , Best ~ Jimmy Operations Manager

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Feb 2017
Dear Ms Linh , Thank you for staying and sharing your review , We hope you will have more great trip and continue chossing us of your next trips in 2017. Best regard. Front Desk Team

8/10 Good

Parth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment style rooms
Its a good choice for one's who know the area (Hai Ba Trung) well and for first timers just keep in mind that this place is approx. 3 - 4 miles from D1.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Oct 2016
Thank you for rating us, Bobby

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy n pervasively smells of paints. actually locates inside a small alley n not on the main front street.
Response from Bobby~FD Supervisor on 6 Oct 2016
Dear Anonymous , Thank you for stayed with diamond Suite and taking your times to sharing experience after stay , We are appreciated with constructive aspects for smells of paints in your apartment and fixed by our maintenance team ,our buiding located on the main road of number 423 and our main gate on Bai Ba Trung , but need to go in for 30m to reception . Your experience very important for us to increasing products and services . We hope to have oppotunity to welcome you again with Diamond suite . Best ,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fangio, Australia Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good appartment value for money
It was great to stay at Diamond Suite safe and sound staff very friendly will be back again for next visit. Small price with large room very comfortable with air-con through out

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very helpful. Money's worth. Will be back again
Stayed 1 night in Oct 2019

2/10 Terrible

DAHI

Stayed 1 night in Nov 2019

10/10 Excellent

Audrey, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was introduced to Diamond Suite by my friends and today I experienced exactly what I had heard. The room is neat and the receptionist is very much supportive to a foreigner like me. I was introduced to the food specialties and an special pink church near the hotel.
Stayed 1 night in Oct 2019
Response from Michael - Operation Manager on 30 Oct 2019
Dear Audrey, Thank you for your experience with Diamond Suite Hai Ba Trung, we will try to improve the quality of our services every day to welcome you and many other customers in the future. Wish you good health and success in life Friendly welcome, Michael

6/10 Okay

Man Kit, Geneve

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2018

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物美价廉的住宿体验
定的家庭套房，有2间卧室，开放式厨房，早餐有越南粉，面包，水果，牛奶，果汁。酒店位置靠近市中心，附近有个绿地广场，街边都是商店，餐饮，出行方便。打车去机场8万左右。
Stayed 1 night in Aug 2018

2/10 Terrible

Joerg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Lucas on 18 Feb 2018
Thank you ,Joerg. We're so unlucky to serve you. Anyway, we're doing our best to perferct everything. Best

10/10 Excellent

Ku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staffs, good services.
At first I felt good at welcome drink, nice staffs. The hotel isn't really new but clean, good smell, silence. If you're going to HCM city, you should be there.
Stayed 1 night in Sep 2017

10/10 Excellent

John Nguyen, Ho Chi Minh City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and quite as stay at home
The Hotel takes a bit from the main street so that it is quite. The room is nice and useful design. It is just a few steps to go out the downtown with many types of restaurants. the hotel's location is conveniences to go airport and city centre as well.
Stayed 1 night in Sep 2017

8/10 Good

Marco, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable...
Hotel is really feel like home and Staffs are really kindly. If i come to hi chi minh again. I will book this hotel again.
Stayed 6 nights in Aug 2017

8/10 Good

curry

Liked: Cleanliness, staff & service, room comfort
繁華街からは少し離れているが、価格に見合ったいいホテル。
空港から400000ドンくらいだったとおもう。 部屋もそこまで狭くなく、シャワーやトイレもきれいにされていました。 金庫はありましたが、動かない場合はフロントに聞くと金庫を使えるように対応してくれます。 繁華街から少し離れていますが、不便を感じることはないです。 周りにいいレストラン、コンビニ、薬局もあります。 レストラン情報） Cục Gạch Quán　/10 Dang Tat, District 1, HCMC ちょっと不便に感じたのは、シャワーでお湯が出るまでに5分ほどかかったこと。 知らなかったので出ないものかとフロントに問合せしたら、時間をおけば出ることがわかりました あと、24時頃を超えると門が閉まること。 サービスアパートメントだと思うのでしっかりしたフロントを期待する方はびっくりするかも。 ただ、門の前のインターフォンを押すと出てきてくれるので、あまり心配はいらないです。 部屋のスリッパを使いたくない方は自前のものを持っていってもいいかもしれません。
Response from Mickey on 14 Apr 2017
helloo..thank u so much for staying at our hotel..and we appreciate for ur time to review on our hotel..and yes our hotel is located in a good area so that it will be conveniant for the guests to travel around..thank u again...see u soon..have a good day..takecare.. regards, Nagraj mudya Customer service manager.

6/10 Okay

Verified traveller

棒
ok
Response from General Manager on 25 Feb 2017
Dear Anonymous , Thank you for stayed and sharing your feedback on expedia , Best,Jimmy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早上近市集及住家，聲音略吵雜。整體住宿環境舒適。
Response from General Manager on 25 Feb 2017
Dear Anonymous, Thank you for stayed and sharing your experience after stay , We love to hear that you enjoy with our comfortable apartment , for the noise we are recommend guests requesrt the room in quite side to for guest's convenience . Our property with almost quite apartment which are against the busy Ho Chi Minh city ! We hope to welcome back in Compass Living Hai Ba Trung and make sure that you feel better experience ! Best Regards, Jimmy~Managing Director

6/10 Okay

jousset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
Studio propre staff attentif.rien de special Calme car ds une ruelle en retrait.

6/10 Okay

JUNG HUN

Liked: Cleanliness
Disliked: Staff & service
출발 전날 저녁 때 overbooking되었으니, 다른 곳으로 옮기라는 통보(?) 메일이 오고,, check in 時 에어컨이 고장인 상태였고, 부엌의 탁자위의 등은 아예 없는 상태... 자정 넘어 돌아올 때 초인종을 눌러도 아무도 나오지 않고 결국 전화를 걸어서 들어갈 수 있었던 점... 서비스도 같이 할인되어 버린 느낌... no recommend....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Won gyu, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
낡았지만 괜찮은
아파트형이라 주방이 함께 있어서 좋았으나 블라인드가 비침 복도에서 주방이 보여 신경쓰임. 이 부분만 제외하면 낡았지만 조식도 괜찮고 가격대비 만족 함
Response from General Manager on 7 Oct 2016
Dear Won Gyu, Thank you for stayed and taking your times to sharing your experience after stay , yes we agree that our spacious apartment with full of kitchennette , by guest's experience we try to improving our product and services to be a great choice of both tourist and business custommers . Best Regards, Jimmy Operations Manager

8/10 Good

Verified traveller

Liked: Staff & service
친절합니다
사장님이 어무 친절하게 대해주셨고 아침조식이 먹을만했어요
Response from General Manager on 7 Oct 2016
Dear Our Value guest, Thank you for stayed with Diamond suite and sharing great feedback , we hope you continue safe travels in the year 2016 , Best , Jimmy Operations Manager

10/10 Excellent

jeong hyeon lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Oct 2016
Dear Jeong Hyeon, Thank you for stayed with Diamond suite and send us a great feedback after stay , On the score from hotels.com we are happy when know that you have a pleasant stay with us , that a posittive aspect for our team never stop to increasing our product and services . Hope you have a great trip to your home and wish to welcome early in Diamond Suite , Best Regards, Jimmy Operations Manager

10/10 Excellent

THI THANH TAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Caroline, Paris

Liked: Cleanliness, staff & service, room comfort
sympa et hors des sentiers battus
Personnels tous sympa