Suite Room (with Private Spa Room) Non Smoking
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Reviews of Candeo Hotels Hiroshima Hatchobori

3.5 out of 5
Candeo Hotels Hiroshima Hatchobori
14-1 Hatchobori, Naka-ku, Hiroshima, Hiroshima

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Friendly greeting and very comfortable stay. Breakfast was delightful and well rounded. Would recommend and would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable location to popular places like the historical park, castle, and a-bomb dome. Shopping is also nearby and transportation is convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Rishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good transport links, although also walkable to main sights. Rooms were spacious for Japanese standards. Service from staff was excellent.
Stayed 3 nights in Apr 2024

8/10 Good

Jonathan, Rownhams

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern hotel with spa. Hotel staff happy to help. Good location walkable from train station and to the peace park. Plenty of shopping and restaurants nearby. Only issue, we didn't book with breakfast. On asking if breakfast could be added at check-in was told no as hotel full. If you want breakfast, book in advance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near a popular shopping center with plenty of food
Stayed 1 night in Mar 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, great value for money, excellent spa/onsen. Delicious breakfast. Can’t recommend enough.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Berlian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Reiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff we met in our two weeks - big beds, lovely stay
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Johnny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in the middle of shopping district. There are a lot of major department stores and covered shopping streets. It is only 4 stops aways (bus or tram) to the north end of the Memorial Park. It is about 20 min on tran or 1000 yen on taxis to the JR stations. The hotel is also very nice and new. The lobby and entrance is on the top floor, only the public bath is above the lobby. Both have a very good view of the city. The rooms are below the lobby floor. The bad: the staff would not let us check in until 3, even if we were there after 1 PM. And keep reminding me that we have to check out at 10 AM. It was not the fact about the check-in and check-out time that bothered me. It was the tone. It was like given a military order and you must obey.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer, Short Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooftop onsen
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Stayed 1 night in Oct 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well worth the money.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. Spa was amazing. Rooms comfortable and breakfast excellent. Convention my located.
Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Maki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring on the roof top is amazing. It has sauna so it’s great for big drinkers
Stayed 1 night in Oct 2023

4/10 Poor

Neil

Stayed 1 night in Sep 2023

10/10 Excellent

LIOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect brand
Stayed 4 nights in Sep 2023

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Candeo hotel has more Japanese characteristics than the typical Western hotels in Japan. The rooms are small, you are expected to remove your shoes, and the hotel features a Japanese-style shared spa, one for each gender.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 3 nights in Sep 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and especially for the money. In a perfect place to easily walk to everything a tourist would need. The room was a surprisingly large with with an enormous bed. The microwave was very useful when you find yourself with no restaurants due to a public holiday! The spa was a lovely touch and the Onsen was very clean, accessible for a person new to the concept.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very modern hotel. Rooms were small as most are in Japan. However the beds were excellent. Another huge plus there was a live update on the tv of the coin opp washing machines. Very convenient if you need to do laundry on vacation.
Stayed 1 night in Sep 2023

10/10 Excellent

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jeremy

Liked: Cleanliness
Booked for 2 adults and 2 children, room was 2 single beds and a single sofa bed. Not ideal. Otherwise a nice hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I stayed so far in Japan
One of the best hotel I stayed so far in Japan. The room was exceptional! Spacious, comfortable, well refined. The service was spot on. Every day towels were changed and if requested the room cleaned. A new bottle of water was delivered every day. Spot on. I loved it. The personell is extremely professional as well.
Stayed 1 night in Aug 2023

6/10 Okay

Chanphen, Merced

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was dirty. The sheets were clean but there were stains on the sofa cushions, the side of the bed, and the carpet; it looked like someone vomited and someone just wiped it but did not cleaned it or sanitized it. There were also dried up crusty stain on the wood portions of the sofa bed, looks like dried syrups of some sort. On the up side, the bath/spa facility was nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Akemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in Hiroshima to visit main places
It was nice place to go to places we wanted to go. The staff are professional and friendly. We also liked the room. Coin laundry is available. Breakfast was good. We would use this place again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spa
Stayed 3 nights in Jul 2023

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Barry, Belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Smallest room we had in all of Japan. Good location clean etc.
Stayed 1 night in Jul 2023

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiroshima Downtown
This hotel is very close to the tourist sites in downtown Hiroshima, so that is a plus. Rooms are well appointed and new. Our only complaints were a large water kettle without any setups (tea, coffee) and an air conditioner that would have to be restarted during the night. Otherwise a very nice Japanese style hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Nice room. Love the onsen. Great breakfast buffet. Wonderful staff. Superb location.
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
fantastic, large clean room. amazing breakfast. walkable to peace park, near tram stop which is a direct link to station

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly staff, great location. Good breakfast buffet. On the back side of the block is a fantastic okonomiyaki place. About 15 min walk to Atomic Dome. Very clean and fabulous views.
Stayed 1 night in May 2023

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel in the heart of Hiroshima. It’s close to shops and dining options as well as the street cars - which are a great way of exploring the city. The staff are friendly and very helpful. We would definitely recommend!
Stayed 2 nights in May 2023

8/10 Good

Derek

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean well located hotel within a 5 minute taxi ride of the main station and an easy walk to main tourist sites. Rooms are a reasonable size for Japan but could offer a more comfortable seating area.
Stayed 2 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very friendly reception staffs, very helpful in giving directions and information when needed. Hotel room is very modern, clean and comfortable. Overall, it’s very easy to walk to various tourist destinations.
Stayed 1 night in May 2023

10/10 Excellent

christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Modern and stylish though the rooms are not huge (like many Japanese hotels). Excellent location: not too far from the train station, Peace Memorial Park and Hiroshima Castle within easy walking distance. Right in the middle of a great shopping district, but our room was quiet nonetheless.
Stayed 3 nights in May 2023

10/10 Excellent

Ethan

Stayed 1 night in May 2023

8/10 Good

Jeffrey, Trinity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and just a short walk to the museum and dome.
Stayed 2 nights in May 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and nice rooms. The spa is nice as well and was available at no extra cost.
Stayed 1 night in May 2023

10/10 Excellent

Dushyant

Business traveller
Liked: Cleanliness, staff & service
Difficult to find entrance. 入り口がわかりにくい。 朝食は6：３０～でした。
Stayed 1 night in May 2023

10/10 Excellent

Matthew, Denton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has easy access to buses and trams, which makes the entire city accessible. The staff were friendly at check in and checkout as well as in the restaurant. The beds were comfortable and gave us much needed sleep.
Stayed 2 nights in May 2023