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Reviews of APA Hotel Hiroshima-Ekimae

3 out of 5
APA Hotel Hiroshima-Ekimae
10-11,Matsubara-cho,Minami-ku, Hiroshima-city, Hiroshima, Hiroshima-ken

Reviews

7.2

Good

Rating 10 - Excellent. 137 out of 723 reviews" "
Rating 8 - Good. 291 out of 723 reviews" "
Rating 6 - Okay. 184 out of 723 reviews" "
Rating 4 - Poor. 78 out of 723 reviews" "
Rating 2 - Terrible. 33 out of 723 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

SIU KEE

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from フロント　小島 on 10 May 2024
この度はアパホテル広島駅前にご宿泊頂き誠にありがとうございます。またお忙しい中口コミにご投稿頂きましたこと、重ねてお礼申し上げます。また広島にご来訪の際は、当館をご利用頂けましたら幸いでございます。お客様のまたのご来館、心よりお待ち申し上げております。フロント　小島

4/10 Poor

Darlene

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
- Staff is very friendly and helpful. They are able to speak English so communicating isn’t a problem! - I love the distance from Hotel to Station as it is a very very short walk! It’s close to Hiroshima station, so perfect if you need to take Shinkansen. - Unfortunately, this is where my partner and I were both not pleased: The building and the room are very murky/gloomy/old. The AC isn’t working so it was a struggle to relax and even sleep at night. The windows and walls are very thin, you could hear people walking by, talking despite not being loud, cars passing by, and even ambulance/emergency sirens. It was ridiculous. Hotel is close to the main road, so I guess sirens can be heard, but I was dreading to leave the hotel as sirens pass by every 20 minutes past midnight. Room is also very small, and the bathroom is just poor. - To be completely honest, we just couldn’t wait to get out of there. I’m super sorry, but will rate this hotel 2/5, and that’s me being generous.
Stayed 3 nights in Apr 2024
Response from Okamoto on 8 May 2024
Thank you for staying with us. However, we apologize for being uncomfortable. We prepare cold/warm air machines, so please tell us if you need it. Although it is difficult to construct the building itself, we will consider it for future reference.We will continue to work hard to ensure customer satisfaction in the future. Thank you for your comments. Best Regards,

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, basic standards of what I expected from APA Hotel, however the shower need a better curtain. Every time I got off the shower, floor was always wet from the water spilling outside the tub.
Stayed 2 nights in May 2024
Response from Deyama, a front desk clerk on 5 May 2024
Thank you for staying with us at APA HOTEL Hiroshima-ekimae. We apologize for inconvenience. We guess that the quality of the shower curtain is getting worse. We will strive to improve the quality. Thank you again for your review.

6/10 Okay

Norio

Travelled with partner
Compared to other APA hotels, the building itself is old.
Stayed 3 nights in Apr 2024
Response from front desk　Yasuda on 24 Apr 2024
Thank you for choosing APA Hotel Hiroshima Ekimae. We look forward to welcoming you again. Thank you very much.

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2024
Response from Front Desk Ishida on 2 May 2024
Thank you for staying at APA HOTEL Hiroshima-ekimae.We would like to thank you from the bottom of our hearts for your high evaluation of our hotel. We hope you will stay at APA Hotel again when you visit Hiroshima. We look forward to serving you again.

6/10 Okay

Abhijit Tanaji

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The rooms were not clean. There was some floating white dust in the room. Not sure what it was. But the location is awesome and close to the train and bus station in Hiroshima.
Stayed 2 nights in Apr 2024
Response from Front HIguchi on 10 Apr 2024
Thank you very much for staying at APA Hotel Hiroshima Ekimae. We apologize for any inconvenience caused. We will continue to focus on cleaning and aim to be a clean hotel. Thank you very much for taking the time out of your busy schedule to post your review.Front Higuchi

8/10 Good

Yanjie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality for the price
Stayed 1 night in Apr 2024
Response from Chihiro Deyama, a front desk clerk on 5 Apr 2024
Thank you for staying with us at APA HOTEL Hiroshima-ekimae. We are glad to hear such a great comment. If you have a chance to visit Hiroshima, please stay at APA HOTEL. We are looking forward to seeing you again sometime.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the street cars which covers all the sights without much fuss.
Stayed 2 nights in Mar 2024
Response from Front Higuchi on 14 Mar 2024
Thank you for staying at APA Hotel Hiroshima Ekimae. Our hotel is conveniently located near Hiroshima Station. We will continue to aim to be a hotel that satisfies our customers. Thank you very much for taking the time out of your busy schedule to provide us with your valuable opinions and impressions.

10/10 Excellent

Akihito

Stayed 1 night in Jan 2024
Response from フロント　岡本 on 15 Jan 2024
この度はアパホテル〈広島駅前〉にご宿泊いただき誠にありがとうございます。ご滞在中、お寛ぎいただけたご様子で何よりでございます。今後も更にご満足頂けるようスタッフ一同精進して参ります。この度はお忙しい中、ご投稿いただきまして誠にありがとうございました。

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the subway station and bus stops. Loved the convenience
Stayed 1 night in Jan 2024
Response from Reception Okamoto on 7 Jan 2024
Thank you for your staying with us. It takes 5minutes by walking from Hiroshima Station. We hope see you again. Thank you for your comments.

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Standards are high. Impressive.
Stayed 2 nights in Nov 2023
Response from Chihiro Deyama, a front desk clerk on 10 Dec 2023
Thank you for staying with us at APA HOTEL Hiroshima-ekimae. In addition, thank you for your kind review.How was your stay? We will make efforts to improve our hotel more. We are looking forward to seeing you again sometime.Sincerely,APA HOTEL Hiroshima-ekimae

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Clean room. Many restaurants around. Highly recommend.
Stayed 4 nights in Oct 2023
Response from フロント　桑原 on 20 Nov 2023
この度はアパホテル広島駅前への評価を賜りまして、誠にありがとうございます。今後ともお客様に快適な滞在と思って頂けるホテル作りを目指してまいります。お客様のまたのご利用を心よりお待ち申し上げております。 フロント　桑原

6/10 Okay

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service
Having stayed in a few similar hotels near train stations in Japan, I found the rooms here just a bit smaller and not in quite as good condition as others (peeling wallpaper, windows won't open more than an inch, air conditioning not working). Staff were warm, friendly and welcoming, but I would not stay here again unless there was a renovation.
Stayed 1 night in Oct 2023
Response from Okamoto on 28 Oct 2023
Thank you for staynig with us. However we appologize for your uncomfortable. You can turn on/off air conditioning in your room. Thank you for your comments. We hope see you again.Best Regards,

10/10 Excellent

Akihito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅に近く駐車場も福屋百貨店が利用でき朝食もビュッフェでよかったです。
Stayed 4 nights in Oct 2023
Response from フロント　岡本 on 12 Oct 2023
この度はアパホテル〈広島駅前〉にご宿泊いただき誠にありがとうございます。当館は広島駅の近くにあり利便性が良いとのお言葉を多く頂戴致します。この度はお忙しい中、ご投稿頂きまして誠にありがとうございます。またのご来館を心よりお待ち申し上げております。

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location good staff good, property very old and worn out. Worse APA Hotel I have stay in, and I have stayed in a few
Stayed 1 night in Oct 2023
Response from Reception Okamoto on 12 Oct 2023
Thank you for staying with us. However we appologize for uncomfortable. Thank you for your comments. We hope see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location with tight space.
The best factor was the location. The worst was its room space, too small. Other factors were Ok.
Stayed 5 nights in Aug 2023
Response from Deyama, a front desk clerk on 3 Sept 2023
Thank you for staying with us at APA HOTEL Hiroshima-ekimae. We are really sorry that you did not have satisfaction during your stay. We apologize for inconvenience. We will make efforts to improve the hotel.Thank you very much for taking the time to write a review.Sincerely,APA HOTEL Hiroshima-ekimae

8/10 Good

Ralph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a central area close to the train station
Stayed 2 nights in Aug 2023
Response from Chihiro Deyama, a front desk clerk on 14 Aug 2023
Thank you for staying with us at APA HOTEL Hiroshima-ekimae. As you said, the location is one of advantages. If you have a chance to come to Hiroshima, please choose APA HOTEL. We are looking forward to seeing you again.

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
Great location. It's right by the station and it's close to Hondori. Room was clean. Only thing I didn't like was that the power outlet between the beds has an annoying piece that sticks out and because of it, I couldn't plug my phone charger into it because my power block was too big for it.
Stayed 1 night in Apr 2021
Response from Eguchi/Receptionist on 2 May 2021
Thank you for staying with us here at APA HOTEL〈HIROSHIMA-EKIMAE〉. We are happy to provide you with a satisfying environment.There is only one type of outlet. Please note that we use common shapes in Japan. Thank you for your kind review.

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020
Response from Clerk on 19 Mar 2020
Thank you for staying with us. We're looking forward to seeing you again.

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from フロント on 5 Feb 2020
この度はご宿泊いただきありがとうございました。またのご来館をお待ち申し上げております。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
No heater available during the winter season! Too cold at night
Stayed 1 night in Dec 2019
Response from Clerk on 29 Dec 2019
Thank you for staying with us. We're looking forward to seeing you again.

6/10 Okay

Maurice

Liked: Cleanliness, staff & service
Maybe Not
First room was noisy but they moved me the next day to a quiet room with such low water pressure that all the shower could do was dribbble.
Stayed 2 nights in Nov 2019
Response from Clerk on 18 Nov 2019
Thank you for your staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amenity goods were very good. The water didn't easy to use. It's hard to control the amount.
Stayed 1 night in Oct 2019
Response from Clerk on 4 Nov 2019
Thank you for staying with us. We're looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from フロント　高塚 on 26 Oct 2019
この度はアパホテル＜広島駅前＞にご宿泊いただきありがとうございます。またのご来館をお待ち申し上げております。

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly enough, but the bathroom had a pungent smell for the duration of our stay even after cleaning.
Stayed 2 nights in Sep 2019
Response from Clerk on 4 Oct 2019
Thank you for your staying with us. We're looking forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a tiny room but exactly right for my needs.
Stayed 1 night in Aug 2019

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small, dark, friendly
The hotel staff is friendly and the location close to the train station. The hotel itself is very run down. Small, dark, and worn out, from the lobby to the rooms. The lot immediately adjacent to the hotel entrance is a fenced in lot with A/Cs and trash. The bathroom is tiny, even for Japan, more similar to a small boat’s bathroom than anything on land. There are better affordable options close to the station.
Stayed 1 night in Jul 2019

8/10 Good

T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was rather old, but the twin room I stayed with my daughter was unexpectedly roomy( especially compare with the hotels in Tokyo), and I would say it was really nice for the price.
Stayed 1 night in Jul 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Very small room. Toilet is too close to the wall. Front desk staff was fine. Bed was comfortable. Good location near Hiroshima Starion.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Pokie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish the room is a bit bigger
Friendly services n convenience location
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with group
breakfast was really good lots of choice, location was good. Room super small
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Great location
Great location from Hiroshima Station. Bathroom had a smell. Blankets were either too hot or too cold, 1 pillow. TV and other available amenities were great.
Stayed 3 nights in Apr 2019

8/10 Good

Ceabert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Jin, Thailand

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Near​ Hiroshima​ station​ that​ make my​ trip easy.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel.
The hotel is very clean. It is quite near the JR train.
Stayed 1 night in Feb 2019
Response from Staff Fujii on 22 Mar 2019
Thank you very much for using APA Hotel Hiroshima Ekimae. In addition, I am happy to have words of praise in terms of location and cleaning. We will strive to be the hotel of choice for our customers in the future. We look forward to your next opportunity.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
My room had an incredible view overlooking the rivers of Hiroshima. The staff were friendly and accomadating.
Stayed 2 nights in Jan 2019

10/10 Excellent

Siva Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japan
Wonderful
Stayed 1 night in Dec 2018

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rubbish, even for an APA hotel.
If you have to stay at an APA hotel in Hiroshima, go to the new one across the river from here. This property is old and tired and cramped (even by APA standards, which are walk-in closet sized to begin with). The newer properties this chain offers are much better (for the same price). Hallways are dim and unlit. As you open the window to get some fresh air, the sewage smells wafting in from the river are the last straw. Close to Hiroshima station. As always for Japan, staff is crisp and polite.
Stayed 1 night in Nov 2018

6/10 Okay

R

Liked: Staff & service
Disliked: Room comfort
You get what you pay for. Bath is positively tiny. You hear your neighbors coming back late. Hotel works if you're not staying longer than a day (as salary men do when they miss their trains) but not a great spot for longer stays.
Stayed 3 nights in Nov 2018

8/10 Good

Grace, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got corner rooms, therefore spacious. Our refrigerator didn't work, so they changed rooms the next night. It's relatively close to the train station, with shopping close by as well.
Stayed 2 nights in Nov 2018

8/10 Good

Travis, Australia Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Close to main train station and public transport
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & Convenience
Great location. Slightly dated but quite comfortable. Very friendly staff.
Stayed 3 nights in Oct 2018

8/10 Good

Ranong, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location near Hiroshima station. Easy access to bus terminal and shopping.
Stayed 3 nights in Oct 2018