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Reviews of Sketchley Grange Hotel & Spa

4 out of 5
Sketchley Grange Hotel & Spa
Sketchley Lane, Burbage, Hinckley, England

Reviews

7.4

Good

Rating 10 - Excellent. 264 out of 833 reviews" "
Rating 8 - Good. 257 out of 833 reviews" "
Rating 6 - Okay. 164 out of 833 reviews" "
Rating 4 - Poor. 87 out of 833 reviews" "
Rating 2 - Terrible. 61 out of 833 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Steven

Travelled with family and small children
Liked: Property conditions & facilities
Good size accomadation, breakfast was to a high standard, however timings for Pool facilities are unworkable, especially with children. Likely not to be staying again, nothing that warrants the price or the 4Star rating.
Stayed 2 nights in Apr 2024
Response from Phil on 29 Apr 2024
Thank you for your review, We are sorry that you found elements of your stay to be disappointing. Due to the nature of the business which includes Spa Day business and Leisure membership we do have to restrict timings for children using the swimming pool. We do however offer a 2 hour window in the morning and 3 hour window in the afternoon, on a daily basis so we do feel like we try to accommodate everyone, however we're sorry that this didn't work for you on this occasion and thank you for your business.

10/10 Excellent

Mr S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Junior Suite is an excellent room. Very spacious. Bar meals are excellent and staff were friendly and were working really hard. Water pipes can be a bit noisy at around 5am..but that's a little thing against a lovely room, good shower and clean hotel. The spa is good. The steam room and sauna are just average size and can get full. The hotel is lovely and a great place to stay. Good for visiting Coventry and Leicester and the surrounding areas. Would recommend it.
Stayed 1 night in Apr 2024
Response from Phil on 29 Apr 2024
Thank you so much for sharing your kind review on the site. We're really pleased that you enjoyed your recent stay with us and hope to be able to welcome you back to stay again soon.

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Off the heavy traffic areas so nice and peaceful
Stayed 3 nights in Apr 2024
Response from Phil Brampton on 19 Apr 2024
Thank you so much William, we're really pleased that you enjoyed your recent stay with us and hope to welcome you back to stay again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil Brampton on 17 Apr 2024
Thank you for rating your experience at the hotel on the site. We're glad that you enjoyed your recent stay with us and we hope to welcome you back as out valued guest in the near future.

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 28 Apr 2024
Dear Charlotte, Thank you for your great score! We are so pleased you enjoyed your stay and we hope to welcome you back on a future visit to the area. Many Thanks

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights. Lovely sized room with comfortable bed. Used the spa on day two which was an extra £10 each. Very busy so best to visit at lunchtime. Didn’t eat at the hotel. Would stay again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 16 Mar 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

6/10 Okay

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was cold and couldn't get temp past 20o, also no hot water for the bath last night, but shower was fine in the morning
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you for taking the time to leave a review Steve, we apologise about the issues you have faced. We will pass along your comments to the relevant teams, in order to carry out the corrective requirements. Again, thank you for taking the time to leave a review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, very helpful and friendly staff
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you for this 10/10 review - we look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and comfortable. Staff were quick to improve state of heating. A step in the bedroom worried us a bit but we all remembered it was there.
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you Victoria for taking the time to leave a review, we are pleased to hear that you had a comfortable stay with us. We hope to welcome you back to the hotel again soon.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you Brett for taking the time to leave a review, we look forward to welcoming you back to the hotel again soon.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you David for taking the time to leave a review, we hope to welcome you back to the hotel again soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice chill out !
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
Thank you for taking the time to leave a review, we are pleased to hear you enjoyed your stay with us. We hope to welcome you back to the hotel again soon.

10/10 Excellent

MR M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Thank you for this 10/10 review, it is much appreciated. We hope to welcome you back to the hotel again soon.

6/10 Okay

Glenn

The water pressure in the shower was awful. I would NOT recommend your hotel.
Stayed 1 night in Dec 2023
Response from Phil GM on 27 Dec 2023
Thank you for your feedback, i'm sorry that you encountered an issue with the water pressure in your room and we'll look in to this to resolve. Once again thank you for sharing this with us.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay, quick check in, classic room had lots of space in a very quiet location. Food was good and excellent service.
Stayed 1 night in Dec 2023
Response from Phil GM on 27 Dec 2023
Thank you for sharing your positive comments with us on the site, we really appreciate your valued feedback.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review and 8 star rating.

2/10 Terrible

Iain

Stayed 1 night in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review.

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Really good visit, place was very friendly and welcoming. Room was lovely.
Stayed 1 night in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review and 10 star rating. We're delighted that you enjoyed your stay with us at the beginning of December and hope to welcome you back to stay with us again in future.

8/10 Good

Pamela F

Stayed 2 nights in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review.

6/10 Okay

Diane

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Piping hot powerful jet was shower was amazing. Evening meal of steak was superb. Staffing levels are poor and not trained properly no one knows what they are doing.on every level though our waitress was fantastic. Reception staff are appalling inefficient and shoddy. Rooms were fine tho not enough tea and coffee or milk. No replacement bathroom essentials. Got food poising from an avocado salad sent by room service to 104 Saturday night, was absolutely ill with diarrhea and vomiting I shouldn't have eaten the salad as it looked tired. Do not book throu an ap then you have to pay £10 per person to use swimming facilities. Very expensive for food and drink, terrible smell of raw sewage near lift shaft. This hotel with more staff and the right staff could be amazing. You are paying premium prices for a poor service. Sunday breakfast was a nightmare 3 staff and every man and his dog waiting for food and tables. Total shambles. There are better hotels for less. The shame was I had rung the hotel twice in advance as I had booked 2 rooms as a surprise for hubby's birthday. As grandson and his parents were arriving with a cake for receptionist to shout it out and when asked to shush and put a finger to my lips she carried on regardless. Spoiling the surprise. Would not stay here again. Bath in sons room couldn't be emptied as there was no chain to the plug. 18 hours later I had to find a pin to pull plug out incase our 2½yr old grandson should fall in a full bath. Terrible service.
Response from Phil GM on 27 Dec 2023
Thank you for your review, we're sorry that you encountered issues during your stay in November and please be assured that your constructive comments have been shared with the team so that corrective steps can be taken to review and improve the level of service offered to our valued guests.

6/10 Okay

Sonja

Travelled with partner
Liked: Cleanliness
Very friendly staff at reception, and the hotel is very clean but it needs maintenance - broken toilet seats and toilet paper holder, moldy shower, missing light bulbs in the room, entire hallway without light.
Stayed 3 nights in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review and constructive feedback. I'd like to apologise for the irritants you experienced during your stay and please be assured that your feedback is used by the team so that we can drive continuous improvements throughout every aspect of service we offer to our valued guests.

2/10 Terrible

Jason

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stay away from room 167
Very poor experiece. Room 167 backs onto the left. This should not be a bedroom. Two very poor nights sleep as a result. Receptions attitude was no one else has complained! & we are full. Thank you fir the lack of empathy.
Stayed 2 nights in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review.I am incredibly sorry that your stay was affected by the issue involving the lift. I'm sorry that we weren't able to resolve this for you during your stay and pleas be assured that your comments have been shared with the relevant team members so that we can improve the level of service recovery we are offering to our valued guests.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
No so good at start,but enjoying the stay
Stayed 1 night in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review, we really appreciate your feedback and hope to welcome you back to stay with us again in the near future.

6/10 Okay

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Very clean and comfortable. Large room and an excellent breakfast.
Stayed 1 night in Nov 2023
Response from Phil GM on 27 Dec 2023
Thank you Daniel for your review, we really appreciate and value guest feedback and hope to welcome you back for another enjoyable stay in the near future.

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff bad attitude alarm went off at7 on a Sunday morning no apologies
Stayed 1 night in Aug 2023
Response from Phil GM on 27 Dec 2023
Thank you for your review.I am sorry that your stay back in November was affected by the hotel fire alarm, I can fully appreciate why this would have been frustrating for you. Please be assured that your constructive feedback has been shared with the team so that improvements to the service we provide can be regularly reviewed and developed.

10/10 Excellent

Lorna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel ideal for business trips
Great hotel for a one day business meeting. Nice rooms with good facilities. Only issue is that wifi is not great in some rooms.
Stayed 1 night in Nov 2023
Response from Phil GM on 9 Nov 2023
Thank you for your review, we're delighted that you enjoyed your recent stay with us and your 10/10 rating. We do hope to welcome you back to stay with us again soon.

2/10 Terrible

Aileen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not return.
The whole hotel didn’t smell good. I think there is a plumbing issue. Lift needs some attention. Receptionist was nowhere to be found when we left so could not voice these concerns. Breakfast was good and reception the day before was friendly. All in all will not return beds where uncomfortable!
Stayed 1 night in Nov 2023
Response from Phil GM on 9 Nov 2023
Thank you for your review, I'm so sorry that you didn't enjoy your recent stay. I've looked at your feedback and just wanted to apologise about the smell which was caused by an issue within our lift shaft which we have resolved this week. We do hope that we are able to welcome you back to give us the opportunity to put things right and give you a fully enjoyable experience next time.

6/10 Okay

Claire

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Decoration quite tired walls dirty in the room. Great breakfast
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Thank you for sharing your valuable feedback with us. We review guest feedback regularly and use it as a platform to improve the service we are able to offer our guests moving forward. We're sorry that you didn't fully enjoy your stay on this occasion and please be assured that we will take steps to address the disappointing factors relating to your experience.

10/10 Excellent

Emma

Stayed 2 nights in Oct 2023
Response from Phil GM on 2 Nov 2023
Thank you for your review Emma, we're really pleased that you loved your recent stay with us and hope to welcome you back again soon.

2/10 Terrible

Alex

Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Hi Alex,I'm sorry that you were disappointed with your recent stay at Sketchley Grange Hotel. It's not our intention for any of our guests to leave feeling dis-satisfied and I certainly hope that you give us another opportunity in future to try and change your opinion by providing a fully enjoyable stay.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel would thoroughly recommend
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Hi Fiona,Thank you for posting your review, we're really pleased that you enjoyed your recent stay with us and hope that we're able to welcome you back to stay with us again in the near future.

4/10 Poor

stuart

Travelled with family
Disliked: Staff & service
Check in was chaotic with too few staff on counter and customers waiting out the door. Fire alarm went off twice during night forcing evacuation and no information provided by management. My wife had to find someone at 2am to if it was safe to stay in hotel.
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Hi Stuart, Thank you for your review and may I please extend my personal apologies for the issues you experienced during your recent stay with us. Please be assured that your feedback will be used to continuously review and improve the level of service we offer out guests.

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but could of be better
Reception staff really friendly, other staff not quite so.. arrived to check in at 6pm, room was surprisingly spacious and on the whole clean. Slight mould around the windows and the rim of the toilet was noticed, otherwise very clean. We went to the restaurant for 7 and was told no tables until 8:15pm and should have booked, so ended up eating in the bar. Breakfast was until 9am we was told, so got up and straight down for that, people was still filtering in from 9, so felt we didn’t have to rush, however, the plan was to go and use the pool and had paid for late check out for this reason. Arrived at the pool at 9:15 and was told in quite a stern way swimming (on a Saturday) was until 10am with a child so had to be out in 45 minutes, Was asked if we had booked the spa, I said no, I didn’t know (again) we had to and we just wanted to use the pool, and was then told with a bit of attitude that the pool was part of the spa and from 10 it’s people who have booked spa sessions. So we left.. overall the hotel was okay. It was just odd, The restaurant had many tables free when we got there at 7pm, but was told we had to book and nothing available until gone 8. Had we of known we could only use the pool until 10am, to then get up have breakfast, digest breakfast all before at least 9am to have an hour in the pool seems odd to me, I get people pay separately to use the pool and spa, but as a guest at the hotel a bit more give on time would appreciated
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Hi Carl,Thank you for sharing your feedback on the site which I've found really useful. I realize that there is plenty of opportunity for improvement here and your feedback allows us to pinpoint exactly what steps we need to take to improve the guest experience at Sketchley Grange Hotel & Spa. Thank you so much for that and we hope to welcome you back in future for a fully enjoyable stay.

6/10 Okay

Verified traveller

Rather tired hotel. It and the staff need some tlc
We were staying only one night, and had booked on the basis of there being a spa at the hotel, thinking we'd enjoy a nice meal and spa that evening. However, when we checked in at 6.30pm we were told the spa was closed for the night. When we remarked that it seemed rather early to have closed, we were told rather passive-aggressively that they "have to close some time hahaha". I don't think it unreasonable to expect a spa area to be open until 9-10pm. I then went to book a table in the restaurant for later, but was told that, as we hadn't booked the dinner package, we couldn't book, and they were likely to be very busy so it was unlikely we'd get in, but could eat from a limited menu at the bar. I was rather pointedly told that it "didn't work like that" when I said it was rather odd. However, we were able to get a table when we went down - the man was helpful and said there'd be one in half an hour, so we had a drink in the bar. The woman who'd declined to book us didn't seem pleased but seated us. I don't know how limited the bar menu was, as the restaurant one was very basic and bore no resemblance to the sample menu on the website, which looked very appealing. What we got was very basic pub grub, cooked rather poorly, in an over-lit restaurant that had a rather depressing aura. The room was comfortable enough, but basic. Someone was smoking weed in a room and it permeated the corridor. Breakfast was ok. The company (each other) was the best bit.
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Thank you for your review,We're truly sorry that you encountered issues during your stay and thank you for feeding them back to us. Please be assured that your feedback will be shared and reviewed with the team so that we are able to take corrective steps to improve our level of service. I certainly hope that we are able to welcome you back to stay with us again in the near future for a fully enjoyable stay.

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was at the end of a corridor which led directly into a function area where there was a wedding on. Cannot believe it wasn’t separated by some doors. Eventually got to sleep at 2am 😴
Stayed 1 night in Sep 2023
Response from Phil GM on 2 Nov 2023
Hi Richard,Thank you for your review, i'm extremely sorry that you weren't able to enjoy a peaceful nights sleep whilst staying with us. We will work harder to ensure that when the hotel hosts functions that rooms are allocated more effectively to ensure that our guests who are here for R&R are able to enjoy their stay.Once again, thank you for sharing this feedback with us.

10/10 Excellent

lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice :)
Staff are wonderful and extremely friendly. Hotel is nice, the room is stayed in could do with a little revamp but generally clean and tidy. No complaints and perfect for a last minute night needed for a business trip.
Stayed 1 night in Oct 2023
Response from Phil GM on 2 Nov 2023
Thank you Lauren,We're delighted with your 10 star review and really hope that you choose to stay with us again in the near future.

10/10 Excellent

David

Business traveller
Liked: Amenities
Fire alarm went off just after 12 which was very frustrating but staff and Hotel very good
Stayed 1 night in Sep 2023
Response from Phil GM on 2 Nov 2023
Hi David,Thank you for your review and five star rating, I appreciate your frustration and hopefully we'll be able to welcome you back again for an undisturbed and relaxing stay.

6/10 Okay

Lauren

Stayed 1 night in Sep 2023
Response from Phil GM on 2 Nov 2023
Thank you for your review Lauren and we hope to welcome you back to stay with us again in the near future.

8/10 Good

Bernadeta

Liked: Staff & service, room comfort
Great Team
Lovely staff. Quite accommodating and pleasant, helped to make our stay a good one
Stayed 2 nights in Sep 2023
Response from Phil GM on 2 Nov 2023
Thanks Bernadeta, we really appreciate it when our guests recognise the team for being helpful and accomodating. I'll certainly share your comments with them and we hope to welcome you back to stay with us again in the near future.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Lovely greeting by Chloe and good advice on ongoing journey. Good bar food and excellent breakfast. Very comfortable stay although broken nights sleep due to toilet continuously running! Despite this would return and definitely recommend.
Stayed 1 night in Sep 2023
Response from Phil GM on 2 Nov 2023
Thanks Julia, I'll be sure to share your kind comments with Chloe who's one in a million. I'm sorry that you were disturbed due to the issue with the toilet, I'll get that checked out and hopefully if you come and stay with us again, you'll have a peaceful nights sleep.

10/10 Excellent

Raimondo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This was amazing hotel to stay at, i would highly recommend this hotel to any one. The staff are so friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Phil GM on 2 Nov 2023
Thanks Raimondo, We really appreciate your feedback and perfect score, the team will be delighted and thank you for taking the time to share your comments.

2/10 Terrible

Patrick

Stayed 1 night in Sep 2023
Response from Phil GM on 2 Nov 2023
Thank you for your review, I'd like to apologise for the experience you had, it's certainly not our intention to disappoint any of or guests and we hope you give us another opportunity in future to re-build the confidence in the hotel that you may have lost.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was the second time visiting. The place is good, offer good servive very comfortable beds, very clean. The family enjoyed the stay and staffs are friendly.
Stayed 3 nights in Aug 2023

4/10 Poor

Hugh

Stayed 1 night in Aug 2023

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023

8/10 Good

Nelam

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and customer service was excellent. Room smelt damp then we got moved to another room efficiently.
Stayed 2 nights in Aug 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value for money hotel
This hotel is not in a place you would expect it to be. Its more like going into a housing estate. Sat nav also se t me into an industrial estate on getting there. Check your map vefore going. Family of 4 in family room with 2 double beds. Very clean and beds very comfortable. Breakfast whilst not a huge selection as in other hotels we have stayed in was nice. No ridiculous parking charges. However, if you fancy a swim then unlike a lot of other hotels £10 per person charges although I did get a reduction for the kids All in all value for money was excellent and yes we would go back agai
Stayed 1 night in Aug 2023

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Reception staff polite, warm and helpful. Hotel staff welcoming. Spa facilities superb and extensive choice of gym equipment. Planning on staying again in future.
Stayed 1 night in Aug 2023