Highlands Hotels, Lowell

"I was locked out of my room and the tech could not get in as well. They had the drill thru the lock and get me in - which took them an hour. As frustrated as I was being locked in, the staff were amazing and its an example of when tech fails, nothing anytone can do about it - how you react is why I think is why I give it an excellent review."

"Room was clean. "

"Great amenities, clean rooms, helpful staff."

"Beautiful property"

"Everything was really good! The staff were super nice and helpful. The room and lobby was very nice and clean. The only things was the mini fridge was really small, I want to say half the size of a regular mini fridge. We were on the first floor, I am not sure if the fridge sizes changes depending on the room. Also the hotel is right off a highway. You do not hear any traffic at night or anything, but to leave the parking lot you have to merge onto a highway right away. The highway was always packed so depending where we were going sometimes it was hard to merge onto and then over two lanes. Other than these two things we really enjoyed our stay, everything was nice and the staff was lovely!"

"The hotel was right off I90. I booked the room through Expedia a few months ago. The only thing I didn't like was, a few days before we left for our trip, I got an email saying parking was an additional $28 a night. That should have been added to the cost when I booked or should have been known ahead of time. The staff was friendly. They have an all you can eat breakfast for $20 a day, which was great. The pool was heated. Housekeepers clean your room everyday. The Social bar that is attached, had a good vibe and friendly staff. There is another establishment across the street called Buffs, Good chicken wings and friendly vibe. Buses run often. We took a bus to get us closer to Cheers and Quency Market for a dollar.(Kenmore) We had about a 2 mile walk from there, but the architecture is fabulous to look at on the walk.. Safe and friendly. We took a lyft a few times. It ran around $20 each way. Not bad for the 20-minute drive. I wouldn't recommend driving in. Not a lot of parking, The hotel and trip was fabulous. 5 stars for sure."

"It’s a great family hotel to stay at if you have young kids. My daughter enjoyed the waterpark and arcade a lot!"

"One r"

"Not used pool nor Breakfast"