Highland Hills Hotels, Austin

"Staff very friendly and clean rooms"

"The staff is very nice and helpful. 👌 Great location. Parking is safe. Good price. "

"Very nice hotel close to the Austin night life. Will definitely return."

"First of $55 / night for parking garage across the street is whack! I had issues with both elevators so it's a hassle dragging bags around. Parking at front lobby is a hassle, not enough space to unload or load up there. Check in was easy but 2/3 elevators were also out inside the hotel. Had to wait long periods until the single elevator had space to get in.. as soon as I walked into room yes it was clean but it stank. Also had issues exiting and entering the parking garage because the key fob wasn't working so I had to call and wait until front desk was available. I usually aim for embassy suites when I go out of town but honestly this has been one of my worst experiences yet with embassy suites. I didn't even bother going into the pool, as soon as you walk in the chlorine scent hits you in the face. The staff overall were helpful and the location was good but it really was a hassle just trying to adapt to whatever was not working."

"Someone on my floor had a dog in their room. It was barking for hours and I couldn’t sleep. There’s also random homeless people sitting outside"

"The Bed and pillows were outstanding. I had two blissful nights sleep!"

"The stay was very nice. Staff was very helpful and accommodating, but some things could use some improvement, such as minor electrical issues and inconsistent wifi connectivity; however, the staff stated they were still working out the kinks being that the hotel has only been open a month. Otherwise, we had a great stay! "

"Was double charged on taxes!"

"Very good location near central Austin , lots of parking spaces , and very helpful staffs"