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"Onsen are good and food is adequate, however Hotel is in urgent need of repair !!!"

"We stayed here 3 nights in April (visiting from NYC). My husband got food poisoning from the hotel the second night (we know this because we shared every meal on our trip except 1). Food in general was not very good… we didn’t realize the ryokan culture is to eat a huge breakfast and dinner at the hotel, so we saw the reviews saying the food isn’t great and didn’t think much of it. The reviews are right! Other thoughts: if you google kii-katsuura one of the main attractions is whale watching, the hotel staff knew nothing about it. We had to do our own research and find a tour (tour co was 20 min away and picked us up from our hotel but just odd hotel staff were unhelpful). Also private outdoor onsen rooms on the first floor do not have a view of the ocean, which was a disappointment, worth it to pay more for a higher floor. But mostly do not recommend this place at all."

"very beautiful hotel. The hotel is in very good condition, very comfortable beds and nice lobby/kitchen area. really loved the free coffee"

"The onsen was just okay. I anticipated much better. The room was fine. What really bothered us was that they said that reservations made on Expedia do not support making a reservation for dinner. And, such reservations must be made at least 24 hours in advance. Thus, they would not serve us dinner. The ryokan (a hotel) is way up a hill. They have a shuttle bus but they will only provide a trip to and from the Kumano-Shi station before and after check in. So, we had to take a taxi to go to a restaurant for dinner and for the return. The cost isn’t high but it all adds up. So, we were disappointed."

"Beautiful setting, a real retreat to wind down in nature. "

"clean room"