Family Hotels & Resorts in Heppenheim from AU$117

"Made reservation for a room with a double bed and they only had twin beds available. They charged me an extra €20 per night to get a room with a double bed and the room we got was super hot. They had AC but it did not work, bed was also not very comfortable."

"Nice location, good price, friendly staff. I will return. First time I had breakfast at the hotel. Hmmm.. good selection but big improvement needed for display/storage. Warm items (e.g. scrambled eggs) was cold due to no heated displayplate. Cold items (e.g. cheese and ham) were warm, due to no cold displaytray. I had breakfast at 9.00 am, and the cheese was warm, hard and had started to curl up. Not a very pleasant sight. If no improvement, I have to eat my breakfast elsewhere."

"Fabulous hotel, with great facilities. Only stayed three day and ye were greeted and soon recognised by restaurant and bar staff who made everyone welcome. Breakfast offer is significantly better than comparable class hotels."

"Location and friendly staff helped make my two day stay in Heidelberg enjoyable"

"Hotel was good, breakfast was good, rooms very small though which was fine. But the fold out couch was very hard and uncomfortable. "

"Very nice hotel , food was good, rooms clean. Front desk staff very friendly and helpful. One VERY disappointing aspect was the service staff, B Singh, specifically. Zero personality and very rude. Interacted twice asking for ice and treated my adult daughter with attitude and front desk staff had to intervene as well. Not a good look for hotel."

"Definitely not premium. More like cost-cutting central. In the restaurant they have ready meals they re-heat and serve to guests. For cleaning you need to request it, and also the small print is to request by 6am. And even checking in, they pass you the task of completing the registration form on a screen. If it saves some a little cost, they’ll do it here. And who cares about guests - they ask irrelevant personal details on the screen form, too like DOB, which you must complete. The staff are good, which is one saving grace. But don’t expect premium. "

"This is a family run, first class hotel. The staff are efficient and friendly. The guest rooms we had were just first rate. A suite is really a suite. You cannot buy or manufacture old world European charm and hospitality. At this property these qualities are 4 generations in the making. This hotel never disappoints. The restaurant is just beautiful, with cuisine to match"