Double Room
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Reviews of Torrent River Inn

2.5 out of 5
Torrent River Inn
3 Bowater Dr, Hawke's Bay, NL

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 115 reviews" "
Rating 8 - Good. 31 out of 115 reviews" "
Rating 6 - Okay. 24 out of 115 reviews" "
Rating 4 - Poor. 7 out of 115 reviews" "
Rating 2 - Terrible. 5 out of 115 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Laura

Travelled with partner
Disliked: Staff & service, amenities
I stayed at this property at the end of June, 2023. In July I checked my bank statement and found out I was charged twice for my stay (once through Expedia and once through the hotel itself). I contacted the hotel for 3 weeks straight and tried again in August and September to sort things out to get a refund for the extra charge on my credit card and it has still not been resolved. Every time I called they said they would take my name and phone number and that the manager/owner would call me back. The manager/owner has never contacted me to resolve this issue.
Stayed 1 night in Jun 2023

6/10 Okay

roxanne

Travelled with partner
It’s a place to rest your head. Nothing terrible but nothing outstanding. No complimentary soap / shampoo. Staff was great
Stayed 1 night in Oct 2023

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt sorry for the staff as they are severely under staffed but the staff they had did well to keep up as best they could
Stayed 2 nights in Sep 2023

10/10 Excellent

John R

Stayed 1 night in Sep 2023

8/10 Good

Don

Stayed 1 night in Sep 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2023

4/10 Poor

Jessica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was not ready until 2 hours after the check-in time with no communication ahead of time. The room was clean but it was missing cups and coffee to go with the coffee machine. There were 2 sets of towels when the room was booked for 4 people. This inn is severely understaffed for its size. The poor staff are responsible for running the hotel, taking pizza orders and being servers at the restaurant. I’m sure there would be friendlier service if they were not so stressed. Overall it’s an okay place if you don’t mind poor service.
Stayed 1 night in Jul 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay overnight. A little noisy in the evening and the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Winfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there only one night but it met our needs
Stayed 1 night in Aug 2023

8/10 Good

Jason

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this spot as dog friendly option. Beds were great. Room was a good size.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to use as a home base when journeying up the peninsula. Very clean, well maintained property. Too bad the smokers stand just outside the side entrance, no coffee supplies available (ran out) and wifi was easily overwhelmed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter and Dining Staff very efficient, accommodating and friendly. Dining Room was busy with a a lot of people there but the food arrived fast and was delicious. Room was spacious and very clean. Would definitely stay there again
Stayed 1 night in Aug 2023

8/10 Good

Alan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, clean and comfortable, although not open for breakfast, the dinner was excellent and gòd service
Stayed 1 night in Aug 2023

6/10 Okay

Denise

Stayed 1 night in Aug 2023

10/10 Excellent

gwendoline

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Natacha

Travelled with family
Liked: Cleanliness
Location was convenient
Stayed 1 night in Jul 2023

10/10 Excellent

ruth anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms all re-hab and very clean. great food on site also.
Stayed 1 night in Jul 2023

8/10 Good

gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the whole furnishing, carpeting, lobby, paneling, foot traffic was W.A.Y. past it's prime, renovate or tear it down and rebuild. The carpeting and bedspreads were from the 60's!! REALLY!!!!
Stayed 1 night in Jul 2023
Response from Owner on 7 Aug 2023
Thanks for your feedback! I’m not sure what you are referring to with your post. We only have carpet in our hallways to keep the noise to a minimum. We upgraded all our bedding along with all rooms 4yrs ago. Our lobby and restaurant was also completely renovated over the past 5 yrs.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. So quiet and relaxing. The view off our patio was so beautiful.
Stayed 1 night in Jul 2023

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Calvin

Stayed 1 night in Jul 2023

6/10 Okay

David

Stayed 2 nights in Jul 2023

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact it had laundry facilities
Stayed 1 night in Jul 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow to start then right on track
The check was slow but that was because they were short handed the one person who was checking people in and running the front desk was also bartending and doing maintenance all at once but over all it was a great stay
Stayed 1 night in Jul 2023

6/10 Okay

donna

Travelled with partner
Liked: Staff & service
AC was great Food was great
Stayed 1 night in Jul 2023

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Frank

Nice property, wifi not very good.
Stayed 1 night in Jul 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place to stay en route along the Newfoundland coast. Not fancy, but clean and comfortable enough for one night stop.
Stayed 1 night in Jul 2023

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Couldn't use the jacuzzi tub because the water was a brown'ish colour....was a definite turn off
Stayed 1 night in Jul 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!The room was comfortable and clean.No complaints,thank you.
Stayed 1 night in Jul 2023

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk takes too long to get me check in and her attitude is not nice. There’s a ramp for guests to use to go up to second floor without having to go up the stairs but she didn’t tell me at check-in. There’s no microwave at the facility
Stayed 1 night in Jul 2023

10/10 Excellent

Marie

Stayed 1 night in Jul 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Stayed 1 night in Jul 2023

10/10 Excellent

Natalie-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spent one night here and it was a very nice experience. The staff was so warm and friendly. They did not have breakfast options, but had both a pizza place and a pub on site. There was also a Robins Donuts just a 10 minute walk away. It was located on the main highway with gas station near by. Folks in the community were also warm and friendly. It was a good stay. Would come again.
Stayed 1 night in Jun 2023

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An awesome place to stay!!
Stayed 1 night in Jun 2023

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness
Restaurant was not open for breakfast nor were there any breakfast restaurants nearby.
Stayed 1 night in Jun 2023
Response from Owner on 7 Aug 2023
Sorry you missed the Robin’s Donut Shop located at the end of town!

10/10 Excellent

Carolyn, Sutton West

Liked: Cleanliness, staff & service, property conditions & facilities
Right on Hwy 430 and walking distance to Hogan Trail. Enjoyed the jacuzzi tub after our hike.
Stayed 1 night in Jun 2023

8/10 Good

Keira

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was great, the rooms were very nice. The only thing that we didn’t understand or appreciate was the lady who knocked on our door both mornings at 9:30am, and even tried to enter the room the morning we were leaving 2.5 hours prior to our check out time. It was super weird and unnecessary.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, comfortable bed, friendly staff and eady check-out.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place to stay while traveling between Deer Lake and St. Anthony. It’s clean and quiet.
Stayed 2 nights in Jun 2023

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service
Just a place by the road to slip overnight
Just a place by the road to slip overnight. Looks recently renovated (except the bathrooms). Would be nice to have at least a dissent coffee maker
Stayed 1 night in May 2023

6/10 Okay

Glenn

Stayed 1 night in Sep 2022

10/10 Excellent

Carl

Travelled with family
Liked: Staff & service, property conditions & facilities
Easy to get in/out of property. Good free parking. Room was very neat and clean. Food options in and around Hawkes Bay poor. Unless you want pizza you are hooped.
Stayed 1 night in Sep 2022

6/10 Okay

Lori

Stayed 1 night in Sep 2022