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"Another fantastic stay in this beautiful property ! The room was full of character and charm, extremely clean with gorgeous extra details like homemade shortbread ! The staff were the perfect balance of attentiveness and the other people visiting were wonderful company!"

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"Room was clean and spacious - great food- staff friendly and excellent service "

"Really enjoyed our stay. Staff vey helpful, especially on reception. Our rooms were very clean and spacious, with comfy beds and views over the river. Very centrally located hotel with parking. "

"Excellent food and friendly staff"

"Great welcoming place to stay "

"It’s all right very basic the bed was bad it’s had plenty of stays. The whole place wants doing up.. I was looking for a place at 9 at night on my way down from Scotland.. "

"Staff were lovely. Hitel nice and clean. Frw stray hairs in bathroom, but no trouble to clean up. Breakfast was fresh, pletniful and good choice. Shame i didnt get to choose where yo sit, maybe I should have asked. Sat next to a man with zero table manners. Not the hotels fault"

"Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!"