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Reviews of Oceanfront All-Suite Escape with AC & Pool | Steps to Sand | Walk to Dining

Oceanfront All-Suite Escape with AC & Pool | Steps to Sand | Walk to Dining
Lahaina, HI

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

6.0/10

Cleanliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness
Not what it appears to be
My family was super excited about the place and location of the Condo but when we arrived at the property the dishwasher and ice machine in the fridge did not work and when we contacted Vacasa they said it was an owner issue. The plates and mugs and silverware were not clean from the outset so we hand washed every item before using it. We then hand washed after every meal. ( There were 6 of us so a ridiculous amount of vacation time was spent at the sink!) The condo is in an amazing location but there is no pride in ownership of this condo. It’s very outdated and it appears no profit from the rental is returned to being it up to date. I never like to leave a negative review but the pictures do not tell the whole story of this unit. The bed in the third bedroom was so uncomfortable and when we looked under the sheets to see the mattress we found a filthy piece of foam on top of the mattress. In addition there appeared to be termites on the ceiling.
Stayed 5 nights in Jul 2023
Response from VrboOwner on 15 Aug 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Katy H.

Liked: Cleanliness
Great little property.
Had a great time w our adult children here. Beach and lawn area is steps out the door. Unit is a little on the older side but still nice.
Stayed 5 nights in May 2023

8/10 Good

Tim C.

Liked: Cleanliness
Family Vacation
Good overall
Stayed 7 nights in Oct 2022

8/10 Good

Yong P.

Convenient location, beautiful view, easy access to beach and pool.
We had a good experience here, couple things were missed from cleaning crew, but nothing horrible. Bedroom and bathroom was a good size and comfortable.
Stayed 6 nights in Apr 2022
Response from VrboOwner on 21 June 2023
We're so happy to hear you enjoyed your stay, thank you for letting us know! We apologize that a few cleaning details were missed and we have shared that with the local team. Thanks for being our guest and we hope to host you again.