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Reviews of MRR Presents Kaanapali Ali'i 272 - Remodeled 7th Floor Corner 2BR w/ Partial Ocean AND Mountain Views!

MRR Presents Kaanapali Ali'i 272 - Remodeled 7th Floor Corner 2BR w/ Partial Ocean AND Mountain Views!
Lahaina, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.2/10

Cleanliness

Reviews

8/10 Good

Sharon L.

Liked: Cleanliness
Mid Winter Break
Location was great!
Stayed 7 nights in Feb 2024
Response from VrboOwner on 11 Mar 2024
Aloha Sharon, Thank you for your feedback - it looks as though this review was meant for another property. We will work with VRBO to get this resolved, and hope to see you again soon!

8/10 Good

Thiel R.

Liked: Cleanliness
Great Location
Great location in Kaanapali. The unit was great to stay in. There are small details that prevent a 5 stars review. Loved the good size washer and dryer and all the included amenities in the unit and in the property (great fitness center). Would rent this unit again.
Stayed 4 nights in Jun 2023

6/10 Okay

Becky G.

Good Location
The locations of the property was great. However, the check in process was a nightmare. No one knew anything about our reservation at the front desk and we were the second party that day that had that trouble. We also had trouble with the refrigerator not producing ice or water and the shower not giving us hot water. The main desk couldn't help us with this since it was rented through Maui Resort Rentals (VRBO). We were able to get prompt service from Maui Resort Rentals to resolve the problems. We cooked some of our meals in the unit but were grossed out when we found cockroaches in the dishwasher. We reported it to both Maui Resort Rentals and the front desk at the Alii. We'll definitely not rent this unit again.
Stayed 6 nights in May 2023
Response from VrboOwner on 15 July 2023
Aloha Becky and mahalo for your comments. We agree that the location is great, but sorry to hear the check in was a nightmare. The front desk is managed by destination hotels, and we apologize you had trouble with your check in. Our guest experience team is available daily to assist our guests and we’re glad that you reached out to us. We’re also sorry you had trouble with the ice and water, and we’re glad that the team was prompt and thorough in resolving the issues. While pests are an ongoing concern in the tropics, the unit is treated on a regular schedule and we’re sorry you found roaches in the dishwasher. We treated the unit upon your departure, and we haven’t had further comments in this regard. Thank you again for your feedback. We wish you all the best with your future travels. Kind regards ~ Maui Resort Rentals

8/10 Good

Tina G.

Liked: Cleanliness
Great Location
The property was great and the on-site staff helpful. Beds comfortable, rooms clean. They offered a courtesy check out at 12:00PM instead of 10:00AM. The condo had a great beach area. It was also on the boardwalk with shopping and many restaurants you could check out. They get pretty busy for dinner, so be sure you have reservations. Since everything was so close and we had a car, we ventured out and ate at all the fun local restaurants , Front St, Kehei, Kapalua . If you golf, Ka'anapali Royal and Kai just across the street and staff very nice. (Enjoyed Kai course more than Royal)The only thing we would want to let other travelers know about are the crazy birds in the trees right outside our condo, near the path to the pool. They were very noisy, I mean crazy loud, just something to get used to.
Stayed 7 nights in Aug 2022

10/10 Excellent

Frank M.

Liked: Cleanliness
Heads up
All great. You might want to housekeeping there are a pair of shorts and beer can in plant area on balcony.. they missed it prior to our stay. And we left a cooler for future guests
Stayed 8 nights in Sep 2022
Response from VrboOwner on 2 Oct 2022
Aloha Frank and mahalo for your comments. We're glad all was great, but sorry the lanai was not properly cleaned. We have addressed this failure with our housekeeping team. We hope to see you again. With warm aloha, The Maui Resort Rentals ohana

8/10 Good

Brad S., Lake stevens Wa

Liked: Cleanliness
Great resort
Good location and plenty of space. Has everything thing you need to enjoy a long stay. Dish washer works but use being updated. I'd return for sure. Love kaanapali al'i.
Stayed 4 nights in May 2022
Response from VrboOwner on 25 June 2022
Aloha Brad and mahalo for your comments. We agree the Alii is a great resort in a good location. We inspected the dishwasher and found it to be in good condition and working well. If there was something specific you noticed, please let us know. We hope to see you again. With warm aloha, The Maui Resort Rentals ohana

10/10 Excellent

michael p.

Liked: Cleanliness
Beautiful view perfect location
-Perfect location - So many amenities at and around property - there were cockroaches though - the fridge stopped working the night before we left
Stayed 7 nights in Dec 2021
Response from VrboOwner on 19 May 2022
Aloha Michael and mahalo for your comments. We're glad you found the location perfect. We do apologize that you experienced roaches during your stay. Please note that as a management company we do not perform the regular pest treatments at the Alii, but we did give this unit special attention before its next scheduled treatment. We are also sorry the fridge stopped functioning on your last night and thank you for your understanding and acceptance of a temporary fridge and cooler of ice. A new refrigerator has since been installed. We hope to see you again. With warm aloha, Your Maui Resort Rentals ohana

4/10 Poor

Donna S.

Disliked: Cleanliness
Location was perfect, condo was extremely disappointing related to roaches.
Condo would have been perfect if not for the hundreds and I do mean hundreds of roaches. They were all over the cabinet, in every drawer including clothes drawer. There was no way we could have ever cooked in the condo. Everything we bought had to go in microwave for storage. Clothes had to be rewashed and hung in closet, suitcases had to stay filled after rewashing clothes and zipped. I did report and they came to put out roach boxes, it truly did nothing to help the issue. We have been to Maui many times and know to expect bugs but never in my life would I have been prepared for what we saw. Bathroom was dirty, they did offer to come clean, told them no, as I had to do that upon entering the condo. Did not want to complain because we did get a very small refund but if I’m reading reviews about where to stay I want to know the truth. Would have liked to have been offered another property but we did not ask for that. Hindsight I definitely would have asked for a different property and if not getting that a much larger refund.
Stayed 8 nights in Nov 2021
Response from VrboOwner on 19 May 2022
Aloha Donna and mahalo for your comments. We do apologize that you experienced roaches during your stay. Please note that as a management company, we do not perform the regular pest treatments at the Alii, but we did make sure to give extra attention before the next scheduled quarterly treatment. We do see that after your initial call to MRR to notify of roaches, we immediately treated your unit with a non-toxic lemongrass spray, which we're sorry to hear didn't help. Our standard of service is to offer a pristine unit upon your arrival and throughout your stay so we are sincerely sorry that we fell short of our service standard with you. We hope to have an opportunity to host you in the future and provide you with an exceptional vacation experience. With warm aloha, Maui Resort Rentals

10/10 Excellent

Rachael J.

Liked: Cleanliness
Beautiful and perfect place to stay
This property is just right! Absolutely beautiful and perfectly located. Can’t wait to rebook and stay again. It’s spacious, and close to everything! Well appointed and easy. The air conditioning had one hiccup but that was it. I would highly recommend to anyone!
Stayed 5 nights in Nov 2021

10/10 Excellent

Kathy W.

Liked: Cleanliness
Great place
Really enjoyed location and quiet space in a busy part of Maui. Convenient to activities.
Stayed 5 nights in Aug 2021

10/10 Excellent

Ray C.

Liked: Cleanliness
Maui Trip
We would come back again.
Stayed 7 nights in May 2021

10/10 Excellent

Rhiannon L.

Liked: Cleanliness
Fun family vacation
My family of 6 had a great time! Beautiful location, great property, sunsets cannot be beat!

10/10 Excellent

Lynn G.

Liked: Cleanliness
Kaanapali Alii 272
This is an awesome property with beautiful unit and the property grounds were gorgeous and well maintained. Great location on Kaanapali beach with many amenities nearby.
Stayed 7 nights in Jun 2021

6/10 Okay

Erica H.

Not as described and broken appliances
The “ocean view” is after you look past the rooftop of the place next door. “Mountain View” is the parking lot and rooftop tennis court. The floors were dirty and scratched. There were roaches everywhere; the fridge, under the sink, the dishwasher, the bathrooms, the closets. We finally went and bought roach killer. The washing machine and dryer are BOTH broken. When looking how to complain about this we saw recent reviews stating this has been an issue since February. I can understand things taking a while on island but there is a Lowe’s and Home Depot on island. Not having a working washer and dryer was unacceptable. We complained to Maui Resort Rentals who stated they are not the owners and we would have to contact the owner. Guess who is listed as the VRBO owner...Maui Resort Rentals. The front desk also told us MRR is the owner. DO NOT RENT! Pick a different unit. The property grounds, amenities, beach and location were phenomenal!!
Stayed 10 nights in May 2021
Response from VrboOwner on 28 July 2021
Aloha Erica and mahalo for your comments. We are very sorry that the washer and dryer were not working during your visit. In 2021 many appliances have been out of stock and it has been taking longer than usual to get items delivered, but we are happy to confirm that a brand new washer/dryer were installed in suite 272 in early June 2021. We can also confirm that we have had our operations team do a thorough pest control treatment. Again we sincerely apologize for your disappointment. We hope that you have many great future trips to Maui. Warmest aloha -The Maui Resort Rentals ohana

8/10 Good

Michael S.

Liked: Cleanliness
Excellent property
Only issue was the washer and dryer were having issues and actually damaged some of our clothes. Fortunately they must have already know about the issue and were in the process of replacing it.
Stayed 8 nights in Apr 2021
Response from VrboOwner on 28 July 2021
Aloha Michael and mahalo for your comments. We apologize that the washer and dryer were not working during your visit. We can confirm that the new washer and dryer were finally delivered and replaced in early June 2021. We hope to see you again. Warmest aloha -The Maui Resort Rentals ohana

10/10 Excellent

Richard T.

Liked: Cleanliness
Memories in Hawaii
Great property for family memories...

8/10 Good

Chris C., Pasadena, California

Liked: Cleanliness
Great location and property!
This was a great unit and property. We had a terrific time for an extended spring break and my son’s 15th birthday. There were a few issues with the unit—broken washer; apparently it’s been broke for awhile—but these things happen and I have to say the property manager was fantastic. They took our laundry and had it professionally cleaned and folded and returned to us. They also got out here immediately when we broke a glass and my son cut his foot. Would definitely stay at one of their properties again!
Stayed 10 nights in Mar 2021

8/10 Good

Lee W.

Liked: Cleanliness
Great location and nice property!
Great location on the beach, nice pool, friendly property staff. Unit was a good size for our needs, kitchen was pretty well equipped and appliances seemed new. The carpet had some stains and we wished the building offered recycling. Overall, comfortable and quiet place to stay!

8/10 Good

Leslie P.

Liked: Cleanliness
Great location and beautiful, spacious condo.
All was great until the washer broke on the last day.
Stayed 7 nights in Feb 2020
Response from VrboOwner on 26 Mar 2020
Aloha Leslie and mahalo for your comments. We agree that the Alii is a wonderful property and we are glad to know that all was great with your stay. We do apologize for any inconvenience the broken washer may have posed on your last day. The machine was immediately serviced and the wiring harness repaired – bringing it back to working order. We look forward to welcoming you back to Maui. Warmest aloha -The Maui Resort Rentals ohana

10/10 Excellent

Jeffrey L.

Liked: Cleanliness
Great beach
Close to lahaina town but away from the crowds, a great location on the ocean
Stayed 4 nights in Jan 2020

10/10 Excellent

Randy C., Davis, CA

Liked: Cleanliness
Great stay
The Alii is the nicest, best located property on Kaanapali Beach. We've stayed here many times and have never been disappointed. This was a very nice, well appointed unit with a pretty good view of the ocean. There was a comprehensive set of dishes and cookware, which we made good use of. One minor drawback is that the unit is located on a corner of the building near a service entrance which made for occasional loud noises in the early morning, though this was mitigated a bit as the unit is seven floors up.
Stayed 7 nights in Dec 2019

10/10 Excellent

Melanie R.

Liked: Cleanliness
Wonderful Stay
Amazing! Everything I could hope for in a place to stay and comfortable
Stayed 10 nights in May 2019

10/10 Excellent

Sarah W., Eagle River, Alaska

Liked: Cleanliness
Kaanapali Alli
Absolutely perfect!!
Stayed 15 nights in Oct 2019

10/10 Excellent

Joel A., Portland

Liked: Cleanliness
Kanapali Ali sunset
Great property at a good price. Our only complaint was the fridge door didn't shut all the way without some serious attention, sometimes allowing contents to get warm. Overall really enjoyed our stay.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
September Stay
Great property and excellent condition. Really enjoyed our stay. The condo is laid out well for two couples or a family to enjoy time together and yet have separate spaces.
Stayed 10 nights in Sep 2019

10/10 Excellent

Cynthia S.

Liked: Cleanliness
Maui fun
The home was beautiful! Great location! The beach was a little rough for swimming and snorkeling, but there are plenty of other spots for that on the island! A fantastic experience overall!

10/10 Excellent

William B.

Liked: Cleanliness
Wow, what a great trip!
The condo was exactly as advertised, with plenty of room, great view and all needed amenities. Maui Resort Rentals was great, they're super people, friendly and always available if you need anything. Next trip to Maui will be through MRR for sure!
Stayed 7 nights in Aug 2019

10/10 Excellent

Humair M.

Liked: Cleanliness
Wonderful location
Very nice, comfortable and clean condo with all the needed amenities present including beach accessories such as chairs, umbrella and a surf board. We were a family of 5 and had a wonderful time in this 2 BR condo.
Stayed 6 nights in Jul 2019