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Reviews of Hotel Vedado

2.5 out of 5
Hotel Vedado
Calle O e/ 23 y 25, Havana, Havana

Reviews

5.6
Rating 10 - Excellent. 8 out of 48 reviews" "
Rating 8 - Good. 11 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 17 out of 48 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

3.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mitsuhiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hotel Staff on 13 Mar 2020
Mr. Mitsuhiro Es una pena su evaluacion del hotel. Esperamos mejorar y disculpe por los inconvenientes saludos Hotel staff

8/10 Good

Jorge Luis

Liked: Cleanliness
Stayed 10 nights in Jan 2020
Response from Hotel Staff on 10 Feb 2020
Gracias por su opinion saludos

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel Staff on 23 Dec 2019
Esperamos le haya gustado el Hotel y regrese con nosotros saludos Hotel Staff

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not open and we heard it’s been closed for months. Why was I able to book a hotel that is closed on your website?
Stayed 1 night in Nov 2019
Response from Hotel Staff on 23 Dec 2019
Mr. client please receive our apologize for inconveniences during your stay we are working to improve the hote Hotel staff

10/10 Excellent

Efrain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No A C in the lobby It was so hot there you could not sit in the lobby for a minute
Stayed 4 nights in Jul 2019
Response from Hotel Staff on 14 Aug 2019
Mr. Client. we are very sorry with this situation, we are working to improve the hotel Please receive our apologize for inconvenieces Hotel staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Hotel Staff on 14 Aug 2019
Sorry for all inconviences We are working to improve our Hotel REgards

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
TV not working,Elevador don't working either,couldn't get my snack instead if breakfast
Stayed 1 night in Jun 2019
Response from Hotel Staff on 4 July 2019
Dear Client Please receive our apologize for these inconvenient during your stay in Vedado We are working to improve some services thanks and regards

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor review
Bad experiencia. No towels changed, power failures. Walked up to 8th floors in the dark. Poor breakfast I don’t recommend it
Stayed 3 nights in May 2019
Response from staff hotel on 7 June 2019
Mrs. Margarita We are so sorry for these inconveniences during your stay We are working to improve the Hotel thanks Hotel staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from HOTEL STAFF on 17 May 2019
Thanks for your comments about Hotel Vedado Regards

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2019
Response from HOTEL STAFF on 17 May 2019
THANKS FOR YOUR COMMENTS REGARDS HOTEL STAFF

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019
Response from HOTEL STAFF on 17 May 2019
THANKS FOR YOUR COMMENTS HOTEL VEDADO

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, room comfort
vedado hotel rules
the service was amazing so was the breakfast and people in the front desk
Stayed 5 nights in Jan 2019
Response from staff hotel on 20 Feb 2019
Mr. Efrain Thanks a lot for your comments. We hope to improve our services nextly regards Hotel staff

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
THE WORST EXPERIENCE EVER
Although the customer service was okay the hotel is ran down and needs a lot of work. The sheets were dirty. The bath towels were old and damaged. The tub was horrible. The toilet didn’t work well. The safe did not work. The breakfast was horrible minus the omelettes. I had the worst experience ever of all my traveling and decided to leave a day early. Because of my frustration I left my wallet behind unintentionally and when reaching out to the hotel through hotels.com they were not helpful in trying to retrieve my belongings. Then I reached out myself via email 2 days ago and have yet to respond. The worst experience ever.
Stayed 3 nights in Dec 2018
Response from staff hotel on 8 Jan 2019
Mr. Christopher We really sorry for all these inconvenience during your stay at Hotel . We are taking in to account your comments in order to improve the services. The hotel will get an investment during 2019 please receive our apologize Hotel staff

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When I got there they had to move me because there was no water. Then they moved me to the hotel next to then 2 of those rooms there was no A/C in the rooms. Then my bed to the Flamego to finish my trip they had roachs. Staff the last to hotel were the bomb, but too many bugs
Stayed 1 night in Nov 2018
Response from Rita on 22 Nov 2018
We are sorry for the report, but we can not find in our system proof of Expedia customers who have been changed room, as they are all housed in a certain area, so we do not understand the content of your note.

2/10 Terrible

omar, Miami usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty , noise, unsafelty. nasty service,food poor in breakfast
Stayed 2 nights in Oct 2018
Response from Rita on 2 Nov 2018
We are sorry to read your words, above all because on various occasions you spoke to the hotel staff, without mentioning anything and making compliments.

2/10 Terrible

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room, and by mistake!
I arrived at Hotel Vedado. They did not have my expedia reservation, but then gave me a room that was dirty and broken in every way. The shower did not drain, the toilet did not flush all the time, the lamps were also broken, the windows so dirty! The bed sheets were also filthy. One night about 30 water bugs felt from the ceiling into the bathroom sink and shower. It was disgusting. I later found out that they should have placed me in a better room in the floors they reserve for Expedia reservations.
Stayed 6 nights in Jun 2018
Response from Rita on 21 June 2018
Dear Guest, Thank you for your comments: thanks to appreciate the staff and the breakfast. We are sorry for the other part of your comment: all the person in charge about your situation are working to find out what happened. At the end it is a pity we did not have the opportunity to satisfy your preference changing your room for another one, if you had so much troubles.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Rita on 8 June 2018
Muchas gracias por el comentario positivo, nos sentimos honrados de tenerte como huésped

10/10 Excellent

Yesi, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was greeted my Daniel who was so nice when i arrived with my 11y/o son. He helped us with our luggages and helped us get settled into our room after check-in. The staff, especially Javier, Alexei and the housekeeper (I sayed in room 804) were all attentive and treated us great! I had a nice view and if the streets and the Malecon. Taxis are always available and the pool was a great addition after being in the sun all day. Everything is closeby and its so safe. My son would go on his own to buy water, ice cream or soda. Cuban people are amongst the best people I ever met. They all treat you like family! I plan to come back very soon!
Stayed 5 nights in Apr 2018
Response from Rita on 10 Apr 2018
Dear Yesi, we are grateful for you wonderful comment, you’ve caught the essential of Cuba, nothing is easy here but people have a big smile and a bigger heart!

6/10 Okay

madolenn, toronto

Liked: Staff & service, room comfort
Great location
I loved my overall stay in the hotel, the staff where trying to accommodate my needs as much their English was available to them which is much better than my Spanish! The rooms were clean and tidy, nice size, the bathrooms however needs some renovation as they are really old. But I understand it’s havana and for the price I had a comfortable stay. The breakfast has a great variety for a vegan (rice, beans, sautéed vegetables, steamed pumpkin, fresh fruits) so it was and added bonus!
Stayed 4 nights in Feb 2018
Response from Tais on 28 Feb 2018
It is a pleasure for us you take your time to write your impression about your positive stay with us! We are satisfied to read that the staff, the cleaning and breakfast were excellent. We appreciate your suggestion about the necessity to renovate bathroom and we are working on it. We hope to welcome you soon in Havana. All the best Tais

4/10 Poor

luc

Disliked: Room comfort
Stayed 7 nights in Mar 2020

6/10 Okay

Ute

Stayed 1 night in Mar 2020

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Un hotel muy céntrico para disponibilidad de de ir al malecón o a la av 23 en cuestión de cuadras Aseado y el personal muy educado
Stayed 1 night in Feb 2020
Response from Hotel Staff on 13 Mar 2020
Gracias Sr. Jose la agradecemos sus comentarios y estamos trabajando para mejorar aun mas el Hotel saludos Hotel staff

10/10 Excellent

Argenida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia!
Excelente ubicación,muy buena atención.
Stayed 5 nights in Jan 2020
Response from Hotel Staff on 16 Jan 2020
Gracias por los comentarios Y esperamos nos vuelva a visitaer saludos Hotel Staff

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Unfortunately no power one day and no hot water the following day
Stayed 2 nights in Jan 2020
Response from Hotel Staff on 8 Jan 2020
Dear Client we are so sorry. these problems nor depend on the hotel.. then was external situation hotel staff

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cortesia del personale. Non è piaciuta la struttura
Stayed 9 nights in Dec 2019
Response from Hotel Staff on 8 Jan 2020
Gracias por el comentario del personal estamos trabajando por mejorar el Hotel saludos Hotel Staff

8/10 Good

ruben v

Liked: Cleanliness, staff & service
hotel vesado
Stayed 8 nights in Dec 2019
Response from Hotel Staff on 8 Jan 2020
Gracias por estar en el Hotel Vedado saludos Hotel Staff

2/10 Terrible

ELIEZER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lo recomiendo
La limpieza del baño muy mala, las cortinas sucias y las toallas viejas y manchadas
Stayed 3 nights in Nov 2019
Response from Hotel Staff on 23 Dec 2019
Sr. Eliezer es una pena su opinion, estamos trabajando para mejorar. espero si repite tenga una mejor estancia saludos Hotel Staff

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hotel Staff on 23 Dec 2019
Sr. Cliente espero su estancia en el Hotel haya sido buena espero nos visite nuevamente Hotel Staff

6/10 Okay

ADOLFO

Stayed 7 nights in Nov 2019
Response from Hotel Staff on 23 Dec 2019
Sr. Adolfo esperamos haya tenido una estancia placentera en el Hotel Vedado saludos Hotel staff

8/10 Good

Mariebertin, Paris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent emplacement Personnel charmant et professionnel Un peu vétuste Parfait
Stayed 8 nights in Oct 2019
Response from Hotel Staff on 21 Nov 2019
Merci beacoup ! Hotel Staff

10/10 Excellent

arelys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola soy Arelys mi estancia allí estuvo espectacular .la atención estuvo inmejorable
Stayed 1 night in Oct 2019
Response from Hotel Staff on 18 Oct 2019
Muchas gracias Arelys la esperamos nuevamente en el Hotel

2/10 Terrible

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel gibt es nicht. Es war wegen Umbauarbeiten geschlossen. Bitte um Rückerstattung der Gebühren
Stayed 10 nights in Jul 2019
Response from Hotel Staff on 14 Aug 2019
Mr. Wolfgang We are very sorry about this situation. We aer working to improve the hotel in short time please apologize for inconvenience regards Hotel Staff

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotes Asqueroso
El Hotel Vedado es un asco, el restaurante lleno de moscas y las habitaciones con cucarachas. El personal del Lobby habla con muchas groserías entre ellos, creen que nadie les entiende sus leperadas. No entran llamadas desde fuera aunque sean nacionales. Las tarifas de llamadas nacionales se las inventan y por arriba del costo real. Los que cuidan la entrada te recomiendan solo el restaurante privado que tienen enfrente que es muy muy caro y dicen que los demás que están cerca son pésimos cuando no es cierto. NO LO RECOMIENDO A NADIE!!!!!!
Stayed 6 nights in Jul 2019

6/10 Okay

Amalia

Liked: Cleanliness, staff & service, room comfort
Hotel en malas condiciones
El servicio muy bueno pero no sirven los climas del lobby y los elevadores averiados.
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very dirty and there is no water coming from the shower and even from the tap. We call the staff to check them but they said it has not broken and we have to wait for an hour to use them. It was terrible. FYI, We stayed a casa on the another day and there was clean and comfortable. We could use the tap and the shower with hot and enough water.
Stayed 2 nights in Feb 2019
Response from staff hotel on 5 Mar 2019
Dear client. Please apologies us for all these inconvenience, we are working to improve our services and we are sure for next visit everything will be good for you Hotel staff

2/10 Terrible

Juan Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BASURA
BASURA
Stayed 1 night in Feb 2019
Response from staff hotel on 20 Feb 2019
Sr. Juan Francisco Disculpe si el Hotel no cumplio sus expectativas. Trabajaremos para mejorar. Sin embargo nos gustaria que ampliara sus comentarios esperamos mejorar Hotel Staff

2/10 Terrible

Ana Elys

Disliked: Staff & service, room comfort
Es war nicht gut, wir waren eine ganze Tag ohne wasser und ohne Strom.
Stayed 2 nights in Jan 2019
Response from staff hotel on 20 Feb 2019
Hoping everything was Ok with you Hotel staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Buen servicio, solo falta mas variedad de alimentos para los que somos extranjeros , buena atención , gracias
Stayed 3 nights in Oct 2018
Response from Rita on 30 Oct 2018
Muchas gracias por el comentario positivo, desafortunadamente aquí en la isla no siempre se puede garantizar un suministro constante de alimentos. Esperamos volver a verla pronto!

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel vedado una experiencia
Este hotel se me quedó un perfume en la habitación y cuando lo reclame no aparece desde que entras al hotel hay una persona en la puerta vigilandotee y con tremenda mala cara la persona de la piscina también no tienen educación no lo recomiendo muy malooooo
Stayed 1 night in Oct 2018
Response from Rita on 30 Oct 2018
Lamentamos leer su comentario, pero nos gustaría dar una explicación: el agente de seguridad, así como el salvavidas en la piscina, están al servicio de los clientes para garantizar una estancia tranquila. Quien no es huésped del hotel, no está registrado, no es admitido en las habitaciones y en la piscina, una regla válida que debe respetarse en todos los hoteles del mundo, también en Cuba.

6/10 Okay

rolando, usa

Disliked: Cleanliness, property conditions & facilities, room comfort
Céntrico
El personal es hospitalario, pero le falta muchas cosas,las habitaciones, tienen en mal estado el aire acondicionado, problemas con el aseguramiento en general
Stayed 2 nights in Sep 2018
Response from Rita on 22 Sept 2018
Muchas gracias por el comentario positivo sobre el personal, en cuanto a los otros informes lamentamos no tener más detalles para entender cómo mejorar. Esperamos darle la bienvenida de nuevo pronto

6/10 Okay

CONCEPCION

Liked: Room comfort
Disliked: Staff & service
No hay agua caliente por la noche
Y el gimnasio funciona si aparece el encargado (que no fue el caso). También estaba estropeado el aire acondicionado. Por lo demás, personal agradable, el desayuno bien y la habitación muy cómoda y amplia.
Stayed 1 night in Aug 2018
Response from Rita on 30 Aug 2018
Gracias por compartir su experiencia: lamentamos no haber podido ayudarlo durante su estadía, ningún informe sobre los problemas reportados se realizó en la recepción o en el mostrador de relaciones públicas. Esperamos su próxima estadía en el Vedado en el corazón de La Habana!

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mai più
Zona pessima, albergo claudicante.
Stayed 1 night in Aug 2018
Response from staff hotel on 7 Sept 2018
Estimada cliente, estamos trabajando para mejoras en el Hotel en las habitaciones y servicios. Disculpe cualquier inconveniente causado durante su estancia staff hotel

8/10 Good

ana bertha nambo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y rico el desayuno bien ubicado solo A 10 min de havana vieja
Stayed 1 night in Aug 2018
Response from Rita on 11 Aug 2018
Muchas gracias por el buen comentario, gracias por apreciar los servicios del hotel y su ubicación estratégica en el corazón del distrito de Vedado! Esperamos verla pronto en La Habana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trabajo
todo excelente
Stayed 6 nights in Jul 2018
Response from Rita on 4 Aug 2018
Muchas gracias por compartir su opinión acerca de su estancía. Esperamos darle el bienvenido nuevamente cuando cuánto volverá en La Habana!

4/10 Poor

Svensk

Disliked: Staff & service, room comfort
Uselt hotell
Personalen var extremt otrevliga och kuddarna var så dåliga att jag tog min jacka istället.
Stayed 1 night in Mar 2018
Response from Rita on 2 Apr 2018
Dear Guest, we are deeply sorry regarding your experience with us, all the staff is at our guest disposal. The housekeeper could have provided more pillows if you had asked for it. We hope to see you again in Havana to get the chance to let change your opinion.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pulizia inesistente e camere vecchie,personale cortese,colazione immangiabile
Stayed 1 night in Mar 2018
Response from Rita on 28 Mar 2018
Siamo molto dispiaciuti nel leggere il suo commento: lavoriamo costantemente per garantire un piacevole soggiorno all'Havana ai nostri ospiti e le sue parole ci mortificano, soprattutto perche' siamo presenti 24 ore al giorno e disponibiliti a offrire una soluzione ad ogni richiesta e/o segnalazione.

6/10 Okay

Samuel , Charolette

Liked: Staff & service
Disliked: Cleanliness
The bathroom is quite dirty n surronding area is noisy in Cuba urban area.
Stayed 1 night in Feb 2018
Response from Tais on 20 Feb 2018
Thank you for your comment: we are sorry to not been able to resolve what reported, the hotel staff is available 24 hours a day to satisfy client requests. The Vedado neighborhood, where the hotel is located, is one of the most lively and full of bars, restaurants and nightclubs in Havana.