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"Ridiculously small sinks in the bathroom."

"Everything about our stay was as hoped, the only glitch was the pocket doors in our suite separating the additional bed/room our daughter was in wouldn’t close and needed repair. The hotel was very apologetic when we let them know. Staff and property were amazing and a great location. "

"I was not given a lake view. Instead I had a view of a large construction site and the Gare de Neuchatel. The room was clean, but for the price, I should have had a lake view. I am rather discontent overall of my stay here. "

"Beautiful Views from almost everywhere! Lovely food and staff extremely kind and helpful! The rooftop bar is great too. "

"Such great service "

"What bar? There was no bar."

"Wonderful staff, unique hotel"

"This is a legitimate 2-star hotel. Whoever qualified it for a 4-star hotel made a joke. To start with, there is no refrigerator in the room. Not even a tiny one. The bedding is another joke. A pillow is about 3 cm (a little over an inch) thick, with nothing but lumps inside. I had to ask for 2 more pillows to get it to be of any neck support. I also had to ask for additional 2 blankets as the one provided was too thin. I had to use one of the blankets to cover the pillow stack so that I don’t feel the lumps. In the bathroom: no body lotion provided. No conditioner for after shampoo use. The single container in the shower says: Hand, hair, and body wash. Same container by the sink. No shower cap or vanity kit. The overall look of the room—shabby. Avoid by all means. "

"In a quiet residential area close to the train station and old town both on foot or by public transport. Comfortable single room."