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Reviews of The Regency Hotel Hatyai

3 out of 5
The Regency Hotel Hatyai
23 Prachatiphat Road, Hat Yai, Songkhla

Reviews

6.0
Rating 10 - Excellent. 6 out of 95 reviews" "
Rating 8 - Good. 31 out of 95 reviews" "
Rating 6 - Okay. 24 out of 95 reviews" "
Rating 4 - Poor. 22 out of 95 reviews" "
Rating 2 - Terrible. 12 out of 95 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

maheantharan, kulim

Travelled with group
Liked: Cleanliness, amenities
No comment
Stayed 1 night in Jan 2024

6/10 Okay

Tam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is leaking at the room & refrigerator is also flooding. Meantime, there is no one time toothbrush & toothpaste. The shampoo also not refill & cleaning service is average only. But very convenient to have a bus service, find some food, shopping & this hotel is in the center of the city. Not bad for this hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Seng Tuck

10/10 Excellent

Abdullah, SKUDAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Dec 2022

8/10 Good

NURHAZIMAH

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Chan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The lift is too small, cleanliness is below expectation.
Stayed 3 nights in Sep 2019

4/10 Poor

AngieTan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location is ok, but the room is not to the standard. cleanliness is below expectation.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Overall pleasant experience
Stayed 3 nights in Aug 2019

10/10 Excellent

Mohd

Business traveller
Liked: Property conditions & facilities, room comfort
MUST TRY.
AVERAGE. SAFE.COMFORT
Stayed 2 nights in Aug 2019

6/10 Okay

Wilson, Penang

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Always our first choice when we are in Hatyai due to its strategic place n very near to local foodies n shopping mall...Bt this year is a very dissapoiting one...Young/Trainee Staff was rude as hell(Poor English yet the tantrum towards us)....booked 3 rooms n 1 of the room was dirty as hell(I guess it wasnt been stayed for a while..toilet floor were sandy n carpet was dusty)....Overally if they improve,i would come and stay again....
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Location. Place feels dead, no activity at all. Better convert to service apartment.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
3d 2nights vacation with family
vacation with family. two rooms booked. The hotel is very well placed at the heart of the city. After you exit from the hotel, there are shops for food, mcdonalds, the lee garden plaza, and the night market (mostly food there, but there are souvenirs too)Make sure you book the royal wing, if you book the other one, it is an old run-down hotel. they have another building and that is much better. Rooms were clean upon entry, and cleaning did a good job on the room as well. however, the receptionist (40s or 50s man) was not friendly, he could not speak in english, and he was quite rude to us as well. a minus in somewhat a perfect hotel.we visited lee gardens plaza hotel, but the lifts were quite confusing, u must know which lift goes where. u might get lost there, like we did. we went to the 33rd floor buffet restaurant, food was okay, but the highlight is the view from up there. even if you are not gonna eat there, just go and have a look at the view, its worth it. right before we checked out, the reception told that the bath tub stopper(the cover that stops water from flowing out), is missing in one of our rooms. but it was a fault by the staff, he did not check properly as the stopper was right there. probably an attempt to get more money out of us. because i have seen some hotels do this to customers to get more money. be alert and make sure everything stays the same when u check out, the same way u checked in.there is a band music at night for relaxation, massage as well
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Vimala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good for the price since it is located in the city where you can go shopping and dining. The service is also good. Staff is helpful
Stayed 1 night in Mar 2019

4/10 Poor

Wendy Gaik Lan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse expectation
The overall only the location is fine then other ,the worse is the kettle the bottom of kettle full of rust.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Can stay for holiday
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Good location but Room is bad
Location is good but too old for the room and not worth for the price we paid.
Stayed 1 night in Sep 2018

4/10 Poor

Roniyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel. Bathroom sink leak causing at floor. Maintenance failed to attend to our request for repair until we return at night & then advised that he could not repair. Receptionist was reluctant to our request to change room but finally did it after repeated request. Won't want to stay at this hotel in future.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff are not so friendly I come first to check out but she attended someone who came after me Facilities? No iron for clothes..i asked for it but one who attended me just said no service..poor
Stayed 2 nights in Dec 2018

6/10 Okay

Henry

Disliked: Cleanliness, property conditions & facilities, room comfort
The room are smelly with plenty of old stain at the shower curtain. Room furniture is old and time to do major renovation.
Stayed 2 nights in Nov 2018

8/10 Good

Yeoh, Msia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice walking distance to good dining places and shopping.
Stayed 2 nights in Dec 2018

10/10 Excellent

amsyaitul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Nice Hotel!
Stayed 2 nights in Dec 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
The hotel room ought to be demolished/renovated as everything were decade old, not suited 3stars. Shower no water & not even a cheap hair dryer. When I requested for local map, receptionist pointed me out of a door to a tour company. What a hack!
Stayed 3 nights in Dec 2018

2/10 Terrible

Zaza, kuala lumpur

Disliked: Staff & service, property conditions & facilities
The location of the hotel is great. However the hotel service was worst than a budget/low cost hotel. We booked one of the suites (Imperial Suite). The suite was smelly and there was no drinking water provided in the room. Only 2 bath towels and one face towel were provided in the room. To make it worst, the hotel accused us for losing the face towel and refused to return my passport (they held my passport during our stay there). So after 2 hours arguing with the receptionists & the manager (we even offered them to check our luggage and car) they finally return my passport. But the fact that they detained us there for 2 hours for nothing and accused us for stealing their freaking face towel were just unforgivable. After the incident we talked to a guy whom we met there (he works as a tour guide in Hatyai), and he told us that the hotel often have cases like that. And its normal for the hotels to detain you and ask for money for whatever reasons they could find. A terrible way of making money
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

4/10 Poor

Mk, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but very old furnishings. Dim lightting in room with very old and dusty furniture
Stayed 1 night in Oct 2018

2/10 Terrible

Soh Kheng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is old and dirty
The Reception is extremely rude and unfriendly. They just ignored to help me book a taxi to the airport
Stayed 2 nights in Oct 2018

4/10 Poor

Bell, Singapore

Disliked: Property conditions & facilities, room comfort
Hotel very old.
booked new site hotel they give us old site hotel.
Stayed 3 nights in Sep 2018

4/10 Poor

Kuan Teck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

law, Malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
location hotel at center of city.
location hotel at center of city. convenient for shopping.
Stayed 1 night in Sep 2018

4/10 Poor

Ho, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
MIDDLE OF TOWN
Hotel falling apart, very poor maintenance. what more is there to add!
Stayed 3 nights in Sep 2018

8/10 Good

Yuun, Msia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2018

2/10 Terrible

FENG YUAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly not recommended!!!
Highly not recommended!!! Very bad maintained... we booked 6 rooms and 3 rooms are with either air-cond problem or hot water problem. When request to change, staff attitude is terrible... No hair dryer is supplied. Only one lift working which can only carry about 6 people each time...
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel excellent & nice. Near to nearby shopping.
Stayed 1 night in Jul 2018

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location Budget Stay
Nice hotel with large bathroom. Location is superb as all food n massage parlour is just around the corner. Wi-Fi is good too. Had stayed here for many times already. Recommended for your stay when in Hatyai. Also 7-11 is just around the corner.
Stayed 2 nights in Jun 2018

4/10 Poor

Janice, Penang

Disliked: Staff & service, property conditions & facilities
Good location, staff bad attitude
Good location.. but front desk staff bad attitude, new wing room ... water leaking.. n hotel can't do anything room 1881
Stayed 1 night in Jun 2018

6/10 Okay

kaliner, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Central location
Everything was spoilt in the room! Sink clogged; TV spoilt; bedside light fused; fridge spoilt; hot-con, not aircon But, they upgraded one of my room to a suite
Stayed 2 nights in Jun 2018

4/10 Poor

Abdul

Disliked: Property conditions & facilities
Bad stay at the old wing
The website did not say whether we would be staying in the old or new wing.pretty disappointed that we got the room in the old wing which was quite poor.

2/10 Terrible

jays, singapore

Disliked: Staff & service, property conditions & facilities
wifi very bad.staff attitude also very bad.but the location is good .if wifi good maybe I will stay again.
Stayed 4 nights in Apr 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raymond enjoyed my stay here

6/10 Okay

Jin

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2018

8/10 Good

mohammad hariz, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenience
Good hotel and very friendly staff. The price are worth it for the room.
Stayed 3 nights in Dec 2017

8/10 Good

NAZRI

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017