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Reviews of Silk Collection Hotel & Spa

3.5 out of 5
Silk Collection Hotel & Spa
58 Hang Gai Street, Hoan Kiem District,, 58, Hanoi, HAN

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 86 reviews" "
Rating 8 - Good. 25 out of 86 reviews" "
Rating 6 - Okay. 5 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

D, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, breakfast was really good and staff were really helpful, would stay here again.
Stayed 2 nights in Feb 2020
Response from Silk Collection Hotel and Spa Team on 4 Mar 2020
Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Stayed 2 nights in Feb 2020
Response from Silk Collection Hotel and Spa Team on 4 Mar 2020
Dear Mr/ Ms. Anonymous, I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Stayed 1 night in Feb 2020
Response from Chris DO on 14 Feb 2020
Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

KK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
Stayed 4 nights in Feb 2020
Response from Chris Do on 14 Feb 2020
Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Stayed 1 night in Feb 2020
Response from Chris Do on 11 Feb 2020
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Stayed 1 night in Feb 2020
Response from Chris Do on 11 Feb 2020
Thank you for staying Silk Collection hotel and spa! Apologies for your inconvenience. We want to express our sincerest appreciation to you for having chosen our hotel Hanoi for your stay recently. It’s a pleasure for us when having you as our guests. Secondly, we also would like to apologize for all the inconvenience that you have had during the time stay at our hotel due to the room’s cleaning. We really apologies for the problem because our room cleanliness and have not checked carefully at your check-in time. After receiving your information, I did meet the housekeeping and spa team to work out with their problems. That is a big lesson for them. They asked me to send an apology to you. I hope that you can accept our saying sorry even it is late. We promise you those same situations will never happen with other guests anymore. I hope our sincere would touch your heart. In the near future, we would love to show our effort if you have the chance to come back here with us. After all, thank you for your kindness and big support. I wish you good health, success, and happiness.

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Chris Do on 11 Feb 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020
Response from Chris Do on 11 Feb 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Chris Do on 11 Feb 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
Stayed 4 nights in Dec 2019
Response from Ha Nguyen on 29 Dec 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what makes this hotel so good. They are both friendly and attentive.
Stayed 4 nights in Dec 2019
Response from Ha Nguyen on 23 Dec 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No windows.Overpriced.Great staff. Poor management
Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Stayed 5 nights in Dec 2019
Response from Ha Nguyen on 23 Dec 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Hristo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Silk Collection Hotel & Spa
The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Stayed 2 nights in Nov 2019
Response from Ha Nguyen on 16 Dec 2019
Dear Mr/ Ms. Hristo, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.
Stayed 1 night in Nov 2019
Response from Chris Do on 23 Nov 2019
We appreciated for your precious review. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all very engaging, and the location is excellent
Stayed 2 nights in Nov 2019
Response from Chris Do on 23 Nov 2019
Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.
Stayed 2 nights in Oct 2019
Response from Chris Do on 10 Nov 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.
Stayed 3 nights in Oct 2019
Response from Chris Do on 10 Nov 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location & amiable hotel managers
Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.
Stayed 2 nights in Oct 2019
Response from Customer Service Department on 10 Nov 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open. We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor. The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.
Stayed 1 night in Oct 2019
Response from Chris Do on 10 Nov 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 Excellent

Ban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No regrets
Very helpful and friendly staff. Willing to go the extra mile to make sure customers enjoy their stay. Location was excellent within walking distance to most eating places and tourist attractions.
Stayed 7 nights in Oct 2019
Response from Chris Do on 10 Nov 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 Excellent

Ninik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I and my husband stay in Silk collection hotel for
I and my husband stay in Silk collection hotel for 2 days. The room is very nice and boutique, the breakfast is nice and delicious. the staff especially Ms Ha is very friendly and helpful, they made supprise on my birthday and gave us a cute gift, that i love it. Thank you all staff at Silk collection hotel, we hope we will come back again with our family in the near future...
Stayed 1 night in Oct 2019
Response from Lan on 14 Oct 2019
Dear Mr/Ms. Ninik, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

Yu Duen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service.
Stayed 2 nights in Oct 2019
Response from Lan on 14 Oct 2019
Dear Mr/Ms. Yu Duen, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

PeterB, Utah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and works very hard to please. Location is perfectly located in old quarter.
Stayed 1 night in Oct 2019
Response from Lan on 14 Oct 2019
Dear Mr. Peter, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
The stay at the hotel was perfect! Very nice crew that would love to help with any question or request. The location is also excellent since it is in the old quarter, pretty much close to anything by a short walking distance. The room was lovely (We stayed on the 9th floor, room 904) with a nice city view and they seemed to really think about the details. One more thing - The bar on top is really fun and has a magnificant view over the city. Thanks alot!
Stayed 2 nights in Oct 2019
Response from Lan on 14 Oct 2019
Dear Mr. David, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Charlie Vu on 7 Oct 2019
Dear Pamela, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
It was nice to stay there clean room wifi good
Stayed 1 night in Sep 2019
Response from Charlie Vu on 8 Oct 2019
Dear Amer, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 Excellent

Tong Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Hotel for your stay in Hanoi
Staff is friendly and attentive to guests’ needs. Tried to address and address noise from roof top sky bar as we were staying on the 9th floor.
Stayed 5 nights in Sep 2019
Response from Charlie Vu on 7 Oct 2019
Dear Tong Shing, Thank you for your valued feedback. I am really glad to hear something from you about our staffs, which makes us have more inspiration to serve our guests. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

8/10 Good

LAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are always helpful and would make things work for you. One of the senior staff at the lobby, Michael, was exceptional as he could sense your distress if you had any and would check on you and offer his help without approaching him. Most staff are able to understand simple English in this hotel. Communicating your needs would not be a major issue. One thing to note is the bathroom size which is rather small and yet they managed to include a bath tub into it. Would definitely be a plus after a day out from the activities and soaking your tired body in it. This however happened to be elevated and if you are not one that likes the idea of “dipping” in, you may just want to give it a miss. Facilities are basic but sufficient for a week’s stay and if you like some cityview and fresh air, do give yourself some time at the Skybar located on the highest floor in this building.
Stayed 4 nights in Sep 2019
Response from Charlie Vu on 2 Oct 2019
Dear LAL, Thank you for your feedback. We think that we did do all our best things for you when you stayed here. I look forward to welcoming you next time. Have a good day. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was accommodating. When asked if I had any suggestions for improvement, they went above and beyond to apologize for the stay not being perfect because I made a small suggestion. It was amazing hospitality! They drove us to train station and also let us shower before our train after check out!
Stayed 1 night in Sep 2019
Response from Charlie Vu on 2 Oct 2019
Dear Our Guest Thank you very much for your appreciation. We always strive to improve the quality of service for our customers. I look forward to welcoming you back. Have a good day. Best Regards

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good except for level 2 rooms.
The hotel is located at a very centralised location, just 5mins walk from the Hoan Kiem lake. Overall service is good. However, my room is in level 2 which seems to be much lower in height and the shower area is designed badly with a bathtub that requires you to enter the bathtub to shower, making the overall height much lowered. I had to bend my head when showering.
Stayed 2 nights in Aug 2019
Response from Charlie Vu on 2 Oct 2019
Dear Mr Steve, Thank you for your feedback. I am really happy to know that you have a great time in our hotel. We always do all the best things for our guests, we will impove to our service to serve our guests better. We hope to welcome you in near future. Have a good day. Best Regards Charlie Vu Sales Manager

8/10 Good

THOMAS

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good
Pretty good stay. Room was nice and breakfast was good. We were given a couple of gifts of coffee which was a nice touch. Staff were a little keen on offering tours and for us to stay again on return to Hanoi which was a bit stressful. They also asked for feedback on a card at check out and then grilled us on it in the lobby which was a bit awkward again. Otherwise a good stay.
Stayed 2 nights in Aug 2019
Response from Charlie Vu on 2 Oct 2019
Dear Mr Thomas, Thank you for your feedback. I am really happy to know that you have a great time in our hotel. We always do all the best things for our guests. We hope to welcome you in near future. Have a good day. Best Regards Charlie Vu Sales Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the old quarter close to lots of sights and amenities. Awesome staff that are very helpful and attentive to your needs. Highly recommended hotel!
Stayed 1 night in Sep 2019
Response from Charlie Vu on 9 Sept 2019
Dear Our Guest, Thank you for your feedback. I am glad to know taht you have a great time in our hotel. I look forward to welcoming you in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Charlie Vu on 8 Sept 2019
Dear Guest Thank you for your feed back. I hope you have a great time in our hotel. i look forward to welcoming you in near future

8/10 Good

Bernicia

Liked: Staff & service
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Charlie Vu on 12 Aug 2019
Dear Guest, Thank you for your feedback. We are really happy to know you have an incredibly time in our hotel. Your comment motivate us to do all the best things for our customers. Once again, thank you so much, we hope to welcome you near future. Best Regards

10/10 Excellent

Dev, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Fantastic staff that provided such an awesome hotel experience, thanks to Carm for being so warm and the rest of the reception and doorman staff for making our stay very accommodating - Great location very near the lake and weekend night market Cons: - The rooms appear much larger in the images - lack of privacy with regards to the bathroom, as it is only partitioned with a frosted glass, with some clear design that makes it very visible to see what’s going on inside. Perhaps a blind or curtain should be added, as this made things pretty awkward with my uncle and myself when we stayed together during a family trip. - Breakfast buffet could use an update
Stayed 3 nights in Jul 2019
Response from Charlie Vu on 12 Aug 2019
Dear Guest, Thank you for your sharing your great experience recent stay in our hotel. We are delight to know that you have great time in our hotel. We also improve our service to serve our guests better. We hope to welcome you again in near future.Once again, thank you for choosing to stay. Best Regards

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Nice overall
Very welcoming but the staff were a little too formal for our family’s preference. The room was nice and clean but our shower head was broken and leaking and the makeup mirror was duct taped. The faucets was either stained or not cleaned well, not sure which, but overall the room was very nice and clean very nice. The bed was better than two other places we stayed but still a little hard for our tastes. This hotel was the best place we stayed in Hanoi.
Stayed 1 night in Aug 2019
Response from Charlie Vu on 12 Aug 2019
Dear Guest, Thank you for your sharing your great experience recent stay in our hotel. We are delight to know that you have great time in our hotel. We also improve our service to serve our guests better. We hope to welcome you again in near future.Once again, thank you for choosing to stay. Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is pretty good. Room is relatively clean. Breakfast wise don't remember it to be fantastic but it's ok to fill stomachs. If you are looking for massage, maybe can reconsider not choosing them.
Stayed 1 night in Jul 2019
Response from Charlie Vu on 12 Aug 2019
Dear Guest, Thank you for your sharing your great experience recent stay in our hotel. We are delight to know that you have great time in our hotel. We hope to welcome you again in near future. Once again, thank you for choosing to stay. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a central location. In good condition, staff were very helpful especially the manager who greeted and farewelled me. Only negative was the bathroom which was very small and the ceiling was so low that my head was touching in the shower (I am 6’0). Also had an issue with the wifi on the last night . Overall great stay, excellent value for money.
Stayed 1 night in Jul 2019
Response from Charlie Vu on 9 Aug 2019
Dear Guest, Thank you for your feedback. I am glad to know that you have a great time in our hotel. I hope to welcome you again in the next time. Best Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Like: helpful staff Don’t like: we reserved twin beds but a large bed was provided, others can see through the glass in the toilet in rooms
Stayed 3 nights in Jul 2019
Response from Charlie Vu on 7 Aug 2019
Dear Guest, Thank you for your comment. We will improve our service to serve all guests better, i hope to welcome you next time. Best Regards

10/10 Excellent

Jack, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staffs were friendly and helpful, especially the manager, Tony. The room was clean, as described within the pictures.
Stayed 4 nights in Jul 2019
Response from Charlie Vu on 12 July 2019
Dear Guest, Thank you for your feedback. We are really happy to know you have an incredibly time in our hotel. Your comment motivate us to do all the best things for our customers. Once again, thank you so much, we hope to welcome you near future. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the service the receptionist Sam gave she was excellent. Very professional staff. Great views of city. Great place to stay so close to every thing
Stayed 1 night in Jul 2019
Response from Charlie Vu on 8 July 2019
Dear Guest, Thank you for taking time to give us your wonderful feedback. Your comments really motivate Ms Sam and my team. I am very proud that my team has made memorable for you by our excellent and personalized service I will share your comments with my team to recognize their contribution and encourage them to deliver the best service to all guests. Thank you and we are looking forward to seeing you again soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property cannot do enough for you. Travelling through Vietnam and Thailand, the staff here were the best of all hotels we stayed in. Thank you to all, a special mention to front desk team and Ms Tracy on breakfast as she gives extremely personal service with a huge smile.
Stayed 2 nights in Jun 2019
Response from Charlie Vu on 1 Aug 2019
Dear Guest, Thank you for your sharing your great experience recent stay in our hotel. We are delight to know that you have great time in our hotel. We hope to welcome you again in near future.Once again, thank you for choosing to stay. Best Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very grateful for the experience at Silk Collection Hotel & Spa. I felt comfortable and enjoyable. The staffs were excellent, genuine, and delightful. The hotel is new and clean. The breakfast crews were also very attentive to the customers.
Stayed 4 nights in Jun 2019
Response from Charlie Vu on 27 June 2019
Dear Mr Valued Guest, Thank you for taking the time to share your experience with us on booking. We are glad that you had a great stay with us and in our hotel, excellent hospitality is the most important for us. We look forward to your next visit and wish you a safe journey. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V friendly staff & great location. Close to night market & lots of shopping
Stayed 2 nights in Jun 2019
Response from Charlie Vu on 19 June 2019
Dear lovely guest, Thank you for your feedback. We are really happy to hear you have great time recently in our hotel. I am looking forward to welcome you again. Best Regards Charlie Vu

8/10 Good

my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Charlie Vu on 1 June 2019
Dear Ms My Thank you very much for your appreciation. We always strive to improve the quality of service for our customers. I look forward to welcoming you back. Have a good day. Best Regards Charlie Vu Sales Manager

10/10 Excellent

XINCHAO, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ハノイでの常宿にしています。 旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。
Stayed 4 nights in Feb 2020
Response from Silk Collection Hotel and Spa Team on 4 Mar 2020
Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Ha Nguyen on 21 Feb 2020
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel op fantastische locatie
Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).
Stayed 3 nights in Jan 2020
Response from Chris Do on 11 Feb 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!