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Reviews of New Gate Apartment

2 out of 5
New Gate Apartment
37 Pho Duc Chinh, Hanoi

Reviews

8.4

Very good

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
The room we stayed was very comfortable and clean. The service is great and the staff are friendly. The apartment is conveniently located between old quarter and west lake, but far enough to not to be bothered by the honking of their city life.
Stayed 6 nights in Oct 2017
Thank you Justine for staying with us and gave us wonderful review. I'm very looking forward to seeing us again

10/10 Excellent

Do-Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Tony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Vietnam 3 times so far. The reason I choose this apartment is high rated stars from previous reviewers. It won't take much time to realize this place isn't a good place to stay overall. There is a broken shower and asked for a fix. It's never been done although they promised to fix it after 2 days. Every time I took a shower using akward way of shower head that water coming from side where broken hole is. Sometimes they skip room cleaning. Security guard(old man) seem nice but not helpful at all due to no English speaking. The one thing I like this place is not noisy and spacious relatively. Facility need to be renovated in many ways. Con
Stayed 6 nights in Nov 2018

10/10 Excellent

야솝왕 해적, ha noi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쩐꾸옥 사원과 근접해 있고 시설의 안락함
인테리어도 너무 좋았고 산책하기에도 좋은 위치 바닥이나 침대 시트가 깨끗하나, 자세히 구석구석 먼지와 지문자국이 많았고, 시트에 얼룩이 보임 다시 재방문 할 의향이 있음
Stayed 1 night in May 2018

4/10 Poor

たびにん, 日本の中国地方

Disliked: Staff & service, property conditions & facilities
一日、二日の滞在にはむかないかも・・・
飛行機の都合で深夜に着いたが、タクシーも住所を見せたにもかかわらず、わからなかった。夜間電話も通じなくて、仕方ないので、運転手が他のタクシーに聞いて、ようやくたどり着いた。 ただ、管理人は英語はまったく話せず、わたしはベトバム語がまったくなので、会話のしようがなく、完全に身振り手振りでのコミュニケーションとなった。こんな次第なので、部屋の調度の説明も何もかもわからず、シャワーは冷たいまま、テレビは映らないまま、持って行ったラーメンを食べて寝た。 部屋にコーヒーとお茶とカップラーメンがあったが、管理人に聞いても、無料なのか、有料なのかもわからなかったので、こんな状態でチェックアウト時に有料だと言われたら癪なので夜は食べなかった。あくる日、やっと連絡先（これも、ネットに乗った電話番号とは違ってた）通じて、無料だと分かったので、全部一つずつ頂いた。これでこの値段では高すぎるかなと思った。まあ、二度と行かないだろうし、友だちにも勧めるつもりはない。それに、この状態で緊急事態にでもなったらどうするのだろうね？
Stayed 1 night in Mar 2018
Response from Bich - host of the house on 4 Apr 2018
First of all, we are terribly sorry about all of the inconvenience that caused you. And we will learn by experience to provide more detail about the direction to use all of the equipment inside the room. As you know New Gate Apartment is a self service apartment so that's why we don't have front desk or manager in there. I have my number on the first floor and also in every room for our guest to call if need anything emergency. I hope you could understand there are some misunderstanding between us. And again we are sorry and hope to have chance to serve you again.

8/10 Good

Stella, HK

Liked: Cleanliness, property conditions & facilities, room comfort
A very beautiful apartment
Excellent choice for a couple looking for a nice space and to be away from the bustling old quarter,but close enough to walk there. Really nice area by the lake and surrounded by a lot of local food. Safe and clean! Thoroughly enjoyed our stay!
Stayed 3 nights in Dec 2017
Response from Bich - host of the house on 5 Apr 2018
Thank you for your lovely review Stella, I hope to have chance to serve you guys again

10/10 Excellent

Junhyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Great!
Room was very clean and modern. Staff there wwas so kind so that we enjoyed staying there. If you are considering staying near tay ho lake then this hotel should be highly recommended .
Stayed 1 night in Dec 2017

8/10 Good

tami, japan

Liked: Cleanliness, property conditions & facilities, room comfort
kaiteki ni sugosemasu
hajimete siyou simasitaga kaitekidesita hiroi heyade madomo ookiku kaitekidesu
Stayed 7 nights in Nov 2017

10/10 Excellent

Teerapol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Apartment in einer besten Viertel Hanois
Tolles Apartment in idealer Lage zwischen der überlaufenen Altstadt und dem hippen Viertel am Westlake. Gute lokale Restaurants (Pho Cuon probieren!) und ein Congs Caphe sind um die Ecke. Mit einem Grab Bike (buchbar über eine App) kommt man für wenig Geld überall hin. Die Wohnung war tiptop, hatte Superbettwäsche, schnelles Wlan und sogar einen Whirlpool. Alle waren sehr freundlich! Beim nächsten Mal werde ich es wieder buchen!
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for couples
Great
Stayed 2 nights in Nov 2017
Thank you for staying with us and gave us very nice rating Im very looking forward to seeing you guys in a near future

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Giường đệm chưa sạch lắm, vẫn có mùi, hơi bất tiện khi ra ngoài muộn hoặc về trễ. staff thân thiện, hỗ trợ nhiệt tình, địa điểm di chuyển thuận lợi :)
Stayed 3 nights in Nov 2017
Em cảm ơn anh/chị đã góp ý ạ. Bên em sẽ khắc phục và hy vọng sẽ đước tiếp đón anh/chị trong lần tới ạ

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nhận xét phòng ở the gate apartment
Chỗ ở tốt gần hồ Tây. Giá tiền vừa phải
Stayed 5 nights in Oct 2017
New Gate Apartment cảm ơn anh/chị đã review ạ. Em hy vọng sẽ được tiếp đón anh/chị lần tới.