InterContinental Hanoi Westlake, an IHG Hotel

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

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Outdoor pool
Outdoor pool
Pool
Balcony

Overview of InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
5 Tu Hoa, Hanoi, 10000

Explore the area

  • Popular LocationWest Lake2 min walk
  • Popular LocationQuan Thanh Temple3 min drive
  • Popular LocationTran Quoc Pagoda6 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)27 min drive

Choose dates to view prices

About this area

Hanoi

Located on a lake, InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a neighbourhood in Hanoi. Trinh Cong Son Walking Street and Train Street are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lenin Park and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium.

What's nearby

  • West Lake - 2 min walk
  • Quan Thanh Temple - 3 min drive
  • Ho Tay Water Park - 5 min drive
  • Tran Quoc Pagoda - 6 min drive
  • Presidential Palace - 13 min drive

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 27 min drive

Restaurants

  • Maison de Têt décor - 2 min walk
  • Hanoi Taco Bar - 4 min walk
  • Saint Honore - 4 min walk
  • Linguini Fini - 4 min walk
  • Oriberry - 5 min walk

About this property

InterContinental Hanoi Westlake, an IHG Hotel

Luxury Hanoi hotel in Tay Ho with 3 restaurants
3 restaurants, 3 bars/lounges and a 24-hour health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a sauna are on-site.
InterContinental Hanoi Westlake, an IHG Hotel offers 318 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour health club, a sauna and a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 20 for adults and USD 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 45.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 584 out of 997 reviews
5 - Excellent 59%
Rating 4 - Good. 321 out of 997 reviews
4 - Good 32%
Rating 3 - Okay. 53 out of 997 reviews
3 - Okay 5%
Rating 2 - Poor. 22 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 997 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very old and rug dirty. Needs to be remodeled immediately. Disappointed in the price I paid for the room and the quality received. I would have stayed at JW Marriott
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

2/5 Poor

Disliked: Property conditions & facilities
Unsatisfactory
Disappointed how run down this once a 5 star hotel was. During this covid time guests were mainly local Vietnamese with loud manners using health clubs as well as room next door.
Stayed 1 night in Dec 2020