View from property
Check availability

Reviews of Sheraton Hanoi West

Sheraton Hanoi West
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 211 reviews" "
Rating 8 - Good. 71 out of 211 reviews" "
Rating 6 - Okay. 18 out of 211 reviews" "
Rating 4 - Poor. 4 out of 211 reviews" "
Rating 2 - Terrible. 3 out of 211 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anh

Stayed 1 night in Feb 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far away from town centre, quite an inconvenience to get to and fro

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Eiko

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Armine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Gud
Stayed 1 night in Oct 2023
Response from Nhung LE( Ivy) on 6 Nov 2023
Dear Jatinder,Warmest greetings from Hyatt Regency West Hanoi!It is truly a delight to know that our premium services and qualities brought a gratifying experience to you. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future.Sincerely,Nhung Le( Ivy)Front Office ManagerHyatt Regency West Hanoi

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023
Response from Nhung LE( Ivy) on 6 Nov 2023
Dear Jatinder,Warmest greetings from Hyatt Regency West Hanoi!It is truly a delight to know that our premium services and qualities brought a gratifying experience to you. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future.Sincerely,Nhung Le( Ivy)Front Office ManagerHyatt Regency West Hanoi

10/10 Excellent

Sammy

Business traveller
Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023
Response from Nhung LE( Ivy) on 22 Sept 2023
Dear Sammy,Warmest greetings from Hyatt Regency West Hanoi!Thank you so much for your nice review, we are delighted to hear that you were impressed with our staff service.We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future.Sincerely,Nhung Le(Ivy)Front Office ManagerHyatt Regency West Hanoi

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness
Z
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Response from Nhung LE( Ivy) on 29 May 2023
Dear Nai,Warm greetings from Hyatt Regency West Hanoi!Thank you for choosing to stay with us and for your wonderful review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guests during their stay.We are looking forward to your next visit and surely, we would love to delight your future experiences.Sincerely,Nhung Le( Ivy)Front Office ManagerHyatt Regency West Hanoi

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023
Response from Hyatt Regency West Hanoi on 25 Apr 2023
Dear Matthew,Warmest greetings from Hyatt Regency West Hanoi!Thank you for reaching out and providing us with your valuable feedback.We are looking forward to your next visit and surely, we would love to delight your future experiences with more creative ideas.Best regards,Barun JollyGeneral ManagerHyatt Regency West Hanoi

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023
Response from Hyatt Regency West Hanoi on 25 Apr 2023
Dear Ritesh,Warmest greetings from Hyatt Regency West Hanoi!Thank you a lot for your feedback regarding your recent stay at Hyatt Regency West Hanoi. It is truly a delight to know that our premium services and qualities brought a gratifying experience to you. We look forward to welcoming you back!Best regards,Barun JollyGeneral ManagerHyatt Regency West Hanoi

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel with friendly staff
Stayed 4 nights in Mar 2023
Response from Hyatt Regency West Hanoi on 25 Apr 2023
Dear Stephen,Warmest greetings from Hyatt Regency West Hanoi!We are delighted to hear that your recent stay with us was enjoyable. Looking forward to welcoming you back to our hotel soon.Best regards,Barun JollyGeneral ManagerHyatt Regency West Hanoi

10/10 Excellent

DIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022
Response from Hotel Manager on 20 Sept 2022
Dear Lawrence,It was a pleasure welcoming you to Hyatt Regency West Hanoi. I'm very delighted to know that your recent stay with us was enjoyable apart from the location. We are located in the business district and the city centre is about 40 minutes by a very affordable and reliable taxis. Hyatt Regency West Hanoi's good vibes are thanks to guests like you, who make our day. We hope you will visit again soon, we will be happy to serve you when you do. Thank you!Best regards,Daniel LeeHotel ManagerHyatt Regency West Hanoi.

10/10 Excellent

Hanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022
Response from Hyatt Regency West Hanoi on 12 Sept 2022
Dear Hanh,Thank you for sharing us these kind words. We are sure our staffs enjoyed catering to your needs as much as you enjoyed the whole experience at Hyatt Regency West Hanoi. Indeed every customer is important to us and we do our utmost to have you spend magnificent moments at our hotel. Truly, your review made our day! Look forward to welcoming you back.Best regards,Daniel Lee Hotel Manager Hyatt Regency West Hanoi.

10/10 Excellent

Le thi thanh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022
Response from Hyatt Regency West Hanoi on 19 Aug 2022
Dear Le thi thanh, Warmest greetings from Hyatt Regency West Hanoi! How wonderful to hear that you really enjoyed our 5-star facilities and restaurants. We are sure our staffs enjoyed catering to your needs as much as you enjoyed the whole experience at our hotel. Indeed every customer is important to us and we do our utmost to have you spend magnificent moments at our spa. Truly, your review made our day! Look forward to welcoming you back.Best regards,Daniel LeeHotel ManagerHyatt Regency West Hanoi.

8/10 Good

GG

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Crowne Plaza West Hanoi on 6 Jan 2020
Dear valued guest, Thanks for staying with us and spending time to review us. We appreciate your feedback and look forward to welcome you in your next trip. Best Regards, Crowne Plaza West Hanoi

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Crowne Plaza West Hanoi on 6 Jan 2020
Dear valued guest, Thanks for staying with us and spending time to review us. We appreciate your feedback and look forward to welcome you in your next trip. Best Regards, Crowne Plaza West Hanoi

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from Crowne Plaza West Hanoi on 3 Jan 2020
Dear valued guest, Warm greetings from Crowne Plaza West Hanoi and thank you for taking time to review us. We are glad that your stay was enjoyable and look forward to welcoming you next time. Kind Regards, Crowne Plaza West Hanoi

8/10 Good

ED, Quezon City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Ok for business stay if you need to go to the Convention Center, but very far from the Old Quarter area. Not much places for shopping or bars and restaurants around the hotel. Breakfast is buffet style but may need more variety on a daily basis. All staff are very friendly especially the Concierge Ns. Tam who’s very helpful.
Stayed 4 nights in Sep 2019
Response from Crowne Plaza West Hanoi on 16 Sept 2019
Dear ED, It was a pleasure welcoming you to Crowne Plaza West Hanoi. I'm very delighted to know that your recent stay with us was enjoyable apart from the location as we are located at the centre of Hanoi's new Business District. I also make sure that Ms. Tam receive your kind words, which will be a huge motivation for her as well as the whole team to maintain our attentive services. Looking forward to welcoming you back to our hotel. Kind regards, Bich Nguyen

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Crowne Plaza West Hanoi on 20 Aug 2019
Thank you for your review. We look forward to welcoming you again.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Crowne Plaza West Hanoi on 20 Aug 2019
Thank you for your review. We look forward to welcoming you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good quality but rooms close to elevators can be a bit noisy
Stayed 2 nights in Jul 2019
Response from CPWH on 24 July 2019
Dear Valued guest, Thank you very much for reviewing us. We're glad to know that your overall stay with us was enjoyable. Had we known your special request for the room, we would have arranged another room for you which was far away from the elevator. We hope to see you soon. Best regards, Crowne Plaza West Hanoi

6/10 Okay

chi keung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Crowne Plaza West Hanoi on 3 June 2019
Dear Chi Keung, Greetings from Crowne Plaza West Hanoi! Thank you very much for spending time sharing your experience with us. We would like to apologize for any inconvenience you might have during your stay. Rest assured that your feedback is a motivation for us to improve our services. Look forward to welcoming you again in the near future. Best regards,

8/10 Good

Biswanath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure at Hanoi
It was good and comfortable stay.
Stayed 6 nights in Apr 2019
Response from Crowne Plaza West Hanoi on 11 June 2019
Dear Biswanath, Thank you a lot for your kind words. We’re delighted to hear that your recent stay at Crowne Plaza West Hanoi was enjoyable. Hope to see you again soon. Have a nice day and best wishes for you!

8/10 Good

beckychau, hongkong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at breakfast and spa were super friendly We’d happily return.
Stayed 2 nights in Apr 2019
Response from Tram Thai on 1 May 2019
Dear beckychau, I appreciate your time to share about your satisfactions during the visit to Crowne Plaza West Hanoi. Thank you so much for your recognition of the great service from our team and I definitely will share your kind words with them. Looking forward to welcoming you again. Best regards, Tram Thai - Digital Marketing Executive

10/10 Excellent

KIRAN SIDDHE GOWDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stay was good. Staff were accomodative.
Stayed 3 nights in Apr 2019
Response from Tram Thai - Digital Marketing Executive on 26 Apr 2019
Dear KIRAN SIDDHE GOWDA, Thank you very much for your nice words and I am glad to hear that you enjoyed your stay at Crowne Plaza West Hanoi. Look forward to welcoming you back in the near future.

10/10 Excellent

Alfredo, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good stay for business trip on the west side of Hanoi
Stayed 1 night in Oct 2018
Response from Jakub S - Hotel Manager on 15 Jan 2019
Dear Alfredo, Thank you very much for writing this nice review about Crowne Plaza West Hanoi. We look forward to welcoming you back in the future. With kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the property, the royal service & attention one is given by the staff. Their humidity ... just amazing
Stayed 5 nights in Dec 2018
Response from Tram Thai on 9 Jan 2019
Dear Valued Guest, Warm greetings from Crowne Plaza West Hanoi! Thank you a lot for spending time reviewing us. I'm really happy that you enjoyed your stay at our hotel and look forward to seeing you around. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel friendly staff and helpful breakfast
Stayed 2 nights in Dec 2018
Response from Jakub - Hotel Manager on 2 Jan 2019
Thank you very much for your feedback. I hope to see you around at Crowne Plaza West Hanoi soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice specially Hang who remember everything that you had the first day of your stay and you would not have to ask the same things again they would already be there on your table.. she was VVV GOOD.
Stayed 6 nights in Dec 2018
Response from Jakub S - Hotel Manager on 18 Dec 2018
Warmest greetings from Crowne Plaza West Hanoi, Thank you very much for your kind words. I'm so happy that you enjoyed your stay at our hotel. And I definitely pass your compliment to Hang, she will be happy to hear. She has been working hard to deliver 'True Hospitality' to each and every guest. Hope to see you again in the near future. Kind regards, Best regards, Jakub S. – Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
I stayed here on a business trip and this is a really nice hotel. The staff are great and do everything they can for you. Hang looked after us very well at breakfast and always had my drink ready for me by the time I got to the table. My room was upgraded and it was very spacious and clean. Really enjoyed my stay and will be back.
Stayed 1 night in Nov 2018
Response from Jakub S - Hotel Manager on 18 Dec 2018
Dear Gary, Thank you very much for such a wonderful review. Our team works hard to meet expectations like yours, and we’re proud to hear we hit the mark for you. Also, I agree with you, Hang is truly a gem to have in our team! I definitely will share your review with Hang and she'll love it. Look forward to welcoming you back to Crowne Plaza West Hanoi. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with professional employees
This is a great hotel in west part of Hanoi. I stayed at the clubroom and spent most of my time working there. Breakfast spread and room are both great too. Staff are more than ready to offer their help and yet not intrusive. I really appreciate that.
Stayed 1 night in Oct 2018
Response from Jakub S- Hotel Manager on 6 Nov 2018
Dear Valued guest, Thank you very much for taking your time to share your experience with us Hope to see you again soon

6/10 Okay

Pratik

Liked: Cleanliness, property conditions & facilities, room comfort
Hanoi trip
Food options are a bit limited
Stayed 6 nights in Oct 2018
Response from Jakub S - Hotel Manager on 2 Nov 2018
Thank you very much for your comment and we will take your review into action. We hope to see you around the corner at the soonest

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel was very comfortable and clean. The wait staff greeted us by name and even knew what we wanted for breakfast!
Response from Anh Le - E commerce Executive on 24 Apr 2018
Thank you very much for your review about us. We hope to see you in your next future soon

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We were there for a soccer tournament. It is an excellent location for it. The buffet is amazing, aka carte is slow service. The hotel is very nice and it slept 2 adults, 2 kids very comfortably.
Response from Jakub S. Hotel Manager on 26 Mar 2018
Thank you very much for your review and we are so glad to hear that you enjoyed your stay with us. Hope to welcome you soon

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
One of the better hotel around HCM district Q1 , near to Ben Thanh market and other tourist sites
Stayed 1 night in Jan 2018
Response from Anh Le on 22 Jan 2018
Thank for your comment

10/10 Excellent

SARAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you very much for your review. We hope to wellcome you to stay in Crowne Plaza West Hanoi in the near future AnhLe - E commerce Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, customer services, the whole look and the experience in general.
Stayed 3 nights in Oct 2017
Response from AnhLe on 21 Dec 2017
Thank you very much for your feedback!

2/10 Terrible

Priti, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not for tourists
This hotel is atleast 1 hour taxi ride From central Hanoi, and given that most tours are a further 3-4 hours (Halong bay etc.) from central Hanoi- this is highly inconvenient. None of tour operators will pick you up from hotel, so an extra 200,000 Dongs each way trip in addition.All good restaurants again based in centre. Breakfast does have some variety- with local and Japanese cuisine- mainly catering for conference delegates etc. and breakfast room extremely busy and crowded. Personally we have had better breakfast in other hotels in Vietnam. We were apparently booked for only 2 breakfasts( despite checking in for family of 3)!-Again unusual as no such problem in the other ones that we had booked. We had to argue about this, and finally did not have to pay. Again asking to pay for extra bed, which other hotels happy to arrange for free. We had sought advise from concierge for Halong bay trip and they recommended a company that has very bad reviews on trip advisor that we thankfully decided not to go ahead with finally( for some reason they hesitated to offer us even the name of the tour company, and we were just glad that we insisted that we needed it). The taxis that they recommend which stand outside the hotel cost us twice the charge of other taxi companies return- so not sure whether hotels get Commission for this. On the whole, poor overall experience, just not catered for visiting tourists- avoid this if you have other options!

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
The club staff were really helpful and made my stay a real pleasure.
Response from General Manager on 23 Dec 2016
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed Hanoi, the traffic is insane but so much fun to watch. Crowne was lovely, the staff excellent and very welcoming.

8/10 Good

Mahaindran, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fabulous with excellent quality
It was a wonderful stay, well worth the room rate. The staff were excellent rendering the best service possible. They reach out to the guests to ensure that every need is well taken care off. The surrounding area close to the hotel was rich with greenery, calmness and relatively clean. The restaurants and eateries close to the hotel provide good food and drinks.
Response from tsujip on 19 July 2016
Dear “Mahaindran”, Thank you for your feedback about the Crowne Plaza West Hanoi. It’s great to read that you had a wonderful stay with us and your comments about the service levels in the hotel are much appreciated. The hotel is located in the newer area of Hanoi and therefore the roads are wider and there is a little more greenery than some of the other areas of Hanoi. Good for you for trying some of the local places to eat and drink. You really get to understand more about a location when you eat and drink at the same places as the locals. We are happy to be of service and hope you will stay with us again in the future. Warm Regards, Paul Tsuji Resident Manager