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Get an overview of this hotelFamily-friendly Hangzhou hotel in Xihu, walk to West Lake

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Business centre

Location

This family-friendly Hangzhou hotel is located on the Strip, just steps from China Academy of Art and West Lake. Xihu Tiandi and Liulang Wenying Park are also within 15 minutes. Ding'an Road Station is 10 minutes by foot and Longxiangqiao Station is 18 minutes.

Hotel Features

3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 200 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like premium bedding and pillow menus. Guests will also find 24-hour room service, refrigerators, and minibars.

Languages Spoken

  • English

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sofitel Hangzhou Westlake features an indoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center, limo/town car service, and meeting rooms. This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Sofitel Hangzhou Westlake is a smoke-free property.

  • Barbecue grill(s) 
  • Express check-in 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Babysitting or childcare 
  • Elevator/lift 
  • Rooftop terrace 
  • Fitness facilities 
  • Full-service spa 
  • Indoor pool 
  • 24-hour front desk 
  • Business center 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 7 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Babysitting or childcare (free) 
  • Free wired Internet 
  • Limo or Town Car service available 
  • Smoke-free property 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • Concierge services 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Total number of rooms - 200 
  • Number of floors - 6 
  • Number of buildings/towers - 1 
  • Wedding services 
  • Airport transportation (surcharge) 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (free)  
  • In-room childcare (surcharge)  
  • Babysitting or childcare  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Chinese

Parking

Free self parking

Room Amenities

  • Premium bedding 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Free local calls 
  • Refrigerator 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Slippers 
  • Bathrobes 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Desk 
  • Free WiFi 
  • Room service (24 hours) 
  • Down comforter 
  • Pillow menu 
  • LCD TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Free wired Internet 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site 

Spa Services

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4 
  • Couples treatment rooms 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Spa tub in spa 
  • Steam room in spa 
  • Minimum age to access spa is 16 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at noon

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: CNY 3000 per stay
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hangzhou Sofitel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


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