Search Best Resorts in Hampton Roads

"Great customer service"

"We had an excellent Stay at Norfolk Waterside Marriott. The view from our room was brilliant. We need to say a special Thank You to Caroline on the front desk. Because of the weather we had to stay extra days and she was so good at helping us. Caroline is a true asset Norfolk Waterside Marriott. "

"The room was clean. In general the facility is well maintained. All the staff was very helpful and warm. The standout is the manager CeeCee. I am not sure if the correct spelling of her name. But, she is everything that hospitality stands for. I plan on calling corporate to sing her praises! Embassy Suites is the product we usually stay at in Ft. Lauderdale for a cruise. It seems like the culture is chain wide. I absolutely enjoyed staying here. We will be back!"

"Excelent! "

"Staff were great, room was clean. "

"Check in process, the pleasantries of the staff. Cleanliness of hotel and room. "

"Staff was very courteous"

"Very nice staff. Room is great"

"Last week I stayed at the Hilton Ocean Beach Club Hotel. It's not my first time staying at this property and it won't be my last. I chose to come during winter so as not to compete with too many other visitors for relaxation, peace and quiet. I usually come when the weather is warm. I was checked in by Marquita who was a delight from beginning to end with my check-in process. I had an ocean view studio room with a kitchenette in it which made it nice to put simple things together to eat when I didn't want to venture out too far. These rooms have floor to ceiling windows which makes watching the ocean intoxicating. I saw a school of dolphins practically every morning which made my eyes dance. By my second night I was having comfort issues with the bed and rose my concern at the front desk. Aishadia overheard my concern and stepped in to take over from the person I initially began talking with. Aishadia gave me the energy that my personal comfort and satisfaction was her #1 goal....and guess what, she SCORED! I was smoothly and easily moved to another room that was more suited and I was ever so grateful. The day I was checking out my room phone rang. It was Ms. Luvinia. She had called to check and see how my stay had been. STELLAR!, I told her. We talked about the similarity and history of our first names. We're both named after our Great-Grandmother's. How special is that. :-) Thanks to the team for making my stay so easy, comfortable and relaxing."