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Reviews of Suburban Studios Hammond

2 out of 5
Suburban Studios Hammond
408 Westin Oaks Drive, Building B, Hammond, LA

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 121 reviews" "
Rating 8 - Good. 31 out of 121 reviews" "
Rating 6 - Okay. 18 out of 121 reviews" "
Rating 4 - Poor. 14 out of 121 reviews" "
Rating 2 - Terrible. 11 out of 121 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Tia

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Everything smells like smoke.
Stayed 2 nights in Feb 2024
Response from Management on 10 May 2024
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Thanks again for your feedback.

8/10 Good

Rachel

Stayed 2 nights in Apr 2024

6/10 Okay

Critonius

Stayed 1 night in Feb 2024
Response from Management on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jodi

Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rachel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the kitchen!
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Ariana

Liked: Staff & service
Disliked: Property conditions & facilities
Have a bad smell of cigarettes
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. This has been addressed to the General Manager.

10/10 Excellent

Granville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice
Stayed 1 night in Mar 2024
Response from Management on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Tony

Stayed 2 nights in Mar 2024
Response from Management on 8 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Stacey

Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and very comfortable .. Room was nice .. The lady at the desk was also very pleasant to speak with.. I really enjoyed my stay
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Katherine M

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
AVOID. No hot water & false advertising on pet fee
I chose this motel specifically over the other because it listed a $xx pet fee. I was in the middle of a pet route and had not showered in a week. Upon check-in, I was informed that the pet fee was almost three times that, and the desk person refused to honor what was listed online. It felt like false advertising. She took about four times longer checking me in than any check-in I have ever experienced because at first she forgot to add the tax to their inflated "actual" pet fee. I felt locked in to stay there because I needed to leave that room at 3am to continue my pet route and I was dead tired. All I wanted was 1. a reasonable pet fee, 2. a hot shower, and 3. a comfortable bed. This place failed me on all three counts. There was NO hot water in the shower at all, so all I could stand to do was rinse my feet. There were flyers on the doors about the boilers being worked on earlier that day. The bed gave me a backache. I was put in a room on the top floor with my dog (very inconvenient) very close to the interstate. It was one of the loudest motel stays I have ever experienced. The bait-and-switch on the pet fee was NOT COOL and that I paid $xxx.xx instead of $xx.xx and COULD NOT GET MY FIRST SHOWER IN A WEEK for my money paid is reprehensible. Also, yellow stained water came out of the bathroom sink. One of the only good points is that the room was clean. I would really like a refund.
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

cindy

Liked: Staff & service, amenities, property conditions & facilities
It was very nice and clean
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Cailyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a touch of TLC
Overall, our stay was what we needed, a place to lay our heads at night after a long day. Our only issue was that it could have been cleaner. It was clean but it felt like it was spot cleaned and not totally cleaned after an extended stay. No breakfast but they did offer coffee and there are multiple places to get breakfast near by. Lots of parking and they do the lock in method where you can only get in the hotel itself with your key card.
Stayed 3 nights in Nov 2023
Response from Management on 7 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was good, room was clean and well maintained.
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Sheratta

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent place to stay
The hotel is convenient to eating places and shopping. Front desk help was great. My ONLy issue was the comforter had dried blood spots on it. I did not tell the front desk because I normally do not sleep on them, so I just moved it off the bed. The sheets were. The room was cleanhe
Stayed 2 nights in Oct 2023
Response from Management on 21 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Management on 11 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Homer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 14 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff is great. Service rooms clean, comfortable and very nice
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Management on 26 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Bed was comfortable and room clean with exception of the tub which had some fire ants in it that had to be washed down drain before being able to shower. Room was very nicely priced and other than if the ants are visible or not, would stay again.
Stayed 1 night in Aug 2023
Response from Management on 8 Aug 2023
Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, amenities
My room had a strong chemical odor like a bug spray or some kind of disinfectant I don't know but it was overwhelming. And no matter how I aired the room out it would not go away. Also, I wish I did not have to bring down my towels in order to get them replaced.
Stayed 3 nights in Jul 2023
Response from Management on 27 July 2023
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 Excellent

Dominique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room had a stove and regular sized refrigerator!
Stayed 2 nights in Jul 2023
Response from Management on 8 July 2023
Dominique,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service/ convenience
Stayed 1 night in Jul 2023
Response from Management on 7 July 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Brandon

Stayed 1 night in Jun 2023
Response from Management on 16 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 22 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ebony

It was supposed to be a non smoking environment but people still smoked there.
Stayed 2 nights in May 2023
Response from Management on 21 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Donald

Stayed 1 night in May 2023
Response from Management on 16 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jason, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2023
Response from Management on 10 May 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on 21 Apr 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Kasey

Stayed 2 nights in Mar 2023
Response from Management on 21 Apr 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here!!! We arrived after a ten hour journey only to check in & find blood & food stains on the bedding in our room, stains all over the duvet, gum stuck to the wall, and a terrible smell on the entire level three floor. The front desk staff moved us to another room(don’t expect customer service, but they did handle it by changing our rooms). Room #2 the bedding was clean, but the room was infested with german cockroaches. I bet we killed 20 that night & many more the next morning. Every time we’d flip the light on at night to do something we’d see tons of them crawling around the floor in the kitchen, bathroom, bedroom, I found one crawling on my nightstand on my phone. So we checked out early because neither one of us could sleep knowing that we were likely going to be taking a German cockroach infestation back to our home via our belongings. The lady at the front desk had already snapped at my partner once that day for kindly asking if she would buzz him into the building because he didn’t have his key for the front door due to dragging all of our belongings it the car and having his hands full. I was upstairs still & he had all our booking information, so it didn’t seem shady. She was just rude. I was nervous to talk to her after this, but our room was disgusting so I asked to check out early. She only refunded me two of the three nights, despite all of the issues. I highly would NOT recommend anyone stay here.
Response from Management on 10 Jan 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have addressed this with the General Manager. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
It was fine for the $. The coffee was terrible however.
Stayed 1 night in Dec 2022
Response from Management on 21 Dec 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that they didnt have breakfast
Stayed 1 night in Dec 2022
Response from Management on 21 Dec 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

6/10 Okay

Bernita

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel review
It was the odor in the hotel it wasn’t fresh inside the hotel and room. The shower curtains had mildew at the bottom. The gold bedding had ragged balls on top. The furniture in lobby the legs were bent ready to break on someone. 8pm male worker has no smile button. But the two 530am female workers has a smile button.
Stayed 2 nights in Dec 2022
Response from Management on 13 Dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful. The man at the front desk was rude. It’s supposed to be a smoke free hotel and our room smelled so bad we asked to be moved to another room. The rooms were nasty. We won’t stay there again.
Stayed 2 nights in Dec 2022
Response from Management on 5 Dec 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

shantrel

Travelled with family
Disliked: Cleanliness, staff & service
The guy at the front desk customer service is awful. He sent me to two rooms that wasn’t ready and gave me the excuse that housekeeping and front desk doesn’t correspond with each other. Also when finally getting a room the room had animal air on one of the bed. Roaches crawling around the room. Than you have to bag up your own towels and take them to the front desk to get more. Housekeeping doesn’t pick up trash in the hallway . That’s my first and last stay at the property. I met an awesome front dest associate name Marie that made sure the rest of my stay was good.
Stayed 2 nights in Nov 2022
Response from Management on 15 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Charlene

2/10 Terrible

Stephanie

Stayed 1 night in Oct 2022

10/10 Excellent

Victoria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was excellent cleaned the staff is excellent the rooms are clean they're excellent in the state is quiet
Stayed 1 night in Oct 2022
Response from Management on 21 Oct 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Management on 22 Oct 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly the property was clean the room was clean the hotel smelled good
Stayed 1 night in Oct 2022
Response from Management on 21 Oct 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

4/10 Poor

Johnathan R, meridian

Travelled with partner
Liked: Staff & service
…..
Stayed 1 night in Oct 2022
Response from Management on 12 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Suburban Extend Stay Hotel Hammond Team on 10 Aug 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Janella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Management on 21 Oct 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
None really, know breakfast was served only offer coffee 😬
Stayed 2 nights in Jun 2022
Response from The Suburban Extend Stay Hotel Hammond Team on 10 Aug 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 Terrible

Henry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water
Stayed 1 night in Jun 2022
Response from Management on 21 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.