Hotel Alster

Pet-friendly hotel connected to the convention centre in Hamburg with free breakfast

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Photo gallery for Hotel Alster

Free daily buffet breakfast
Reception
Comfort Single Room
Exterior detail
Comfort Double Room
Located in Hamburg City Center, Hotel Alster welcomes travelers with a complimentary breakfast buffet. Guests connect via in-room WiFi, take advantage of the vending machine, or explore nearby Hamburg City Hall. Previous visitors consistently praise the staff's helpfulness.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

Standard Double Room

7.6 out of 10
Good
(10 reviews)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

Comfort Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

Comfort Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

Standard Single Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

Comfort Triple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

Family Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Quadruple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Single Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

Double Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located in Hamburg City Center neighbourhood, Hotel Alster is connected to a shopping centre. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Miniatur Wunderland and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall or Volksparkstadion. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Map
St. Georg Straße 10, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 14 min walk - 1.2 km
  • Miniatur Wunderland - 3 min drive - 2.0 km
  • Hamburg Cruise Center - 3 min drive - 2.3 km
  • Elbe Philharmonic Hall - 3 min drive - 2.7 km
  • Reeperbahn - 4 min drive - 3.0 km

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 14 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬3 min walk
  • ‪Atlantic Bar - ‬3 min walk
  • ‪M&V Bar - ‬4 min walk
  • ‪St. Georg Steakhouse - ‬3 min walk
  • ‪Max & Consorten - ‬2 min walk

About this property

Hotel Alster

Hotel near Miniatur Wunderland
Hotel Alster provides a free breakfast buffet and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A lift, a 24-hour front desk and a vending machine
  • Luggage storage, multilingual staff and smoke-free property
  • A front desk safe
  • Guest reviews speak well of the helpful staff
Room features
All guest rooms are individually furnished, and include amenities, such as free WiFi, safes and sound-insulated walls.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with showers and hairdryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Frequently asked questions

Is Hotel Alster pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hotel Alster?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of EUR 15.00 (subject to availability).

What time is check-out at Hotel Alster?

Checkout is at noon. Late checkout is available for EUR 15.00 (subject to availability).

Where is Hotel Alster located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Hamburger Kunsthalle and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 miles (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 7 minutes.

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Reviews

Hotel Alster Reviews

7.6

Good

8.2

Cleanliness

8.4

Location

8.0

Staff & service

7.2

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 176 out of 1000 reviews
Rating 8 - Good. 515 out of 1000 reviews
Rating 6 - Okay. 226 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

10/10 Excellent

klaus

Liked: Staff & service
Super god beliggenhed og fint morgenmad til prisen, sover gerne der igen
Stayed 1 night in Sep 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udmærket hotel

Der var rent og pænt - fin morgenmadsbuffet og der var betjening hele natten - et dejligt ophold med gode senge - værelset var lille men udmærket
Stayed 2 nights in Aug 2023

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities, room comfort

Would recommend !

Very comfortable room even if small. Front desk not very friendly but it didn't really matter. Very well located as very walkable and very close to main train station.
Stayed 2 nights in Sep 2024

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Lage
Stayed 3 nights in Sep 2024

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fun, older building. Our room was tiny!
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Helt ok hotell. Stannade en natt. Hotellet låg nära centralstationen. Frukosten passade hela familjen.
Stayed 1 night in Jul 2024

8/10 Good

Maria Lærke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God billig hotel

God placering af hotellet og dejligt roligt. Morgenmad og kaffe ok men lidt ensformig efter et par dage
Stayed 3 nights in Oct 2023

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Stayed 2 nights in Jun 2024

6/10 Okay

Mitzie

Liked: Cleanliness, staff & service

Ok

Tæt på hovedbanegården. En del trafikstøj omk hotellet. Dyrt at parkere i p-hus i nærheden. Venligt og hjælpsom personale.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ulrike

Liked: Cleanliness, amenities
Äußerst freundliches Personal. Sehr umweltbewusst.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Super Wochenende!
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Var bekvämt, rymligt rum. Tyvärr låg ovanför entrén så när man har fönstret öppet kom cigarettrök in då det var en rökruta precis utanför.
Stayed 3 nights in Aug 2024

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gute Lage, freundlich, gutes Frühstück

Ich war angenehm überrascht. Das Zimmer war zwar klein, aber hatte einen Schrank und bequemes Bett und sah relativ neu renoviert aus. Unser Zimmer lag zum Innenhof und war ruhig. Wir haben uns wohl gefühlt und das Frühstück genossen. Es war besser, als ich für den von uns bezahltem Preis erwartet häte, zumal unserre Tochter um die Ecke in einem anderen Hotel nicht so gut untergebracht war.
Stayed 1 night in Sep 2024

8/10 Good

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel piccolo ma carino con buona prima colazione Vicino ai principali mezzi di trasporto 5 minuti dalla stazione centrale e dalle metropolitane Centro raggiungibile a piedi in 15 minuti Molti ristoranti e locali nei dintorni
Stayed 2 nights in Nov 2023

8/10 Good

Michela

La camera piccola con moquette. La colazione è sfornita di prodotti dolci.
Stayed 1 night in Aug 2024

8/10 Good

Yvonne Rita

Liked: Cleanliness, staff & service
Für eine Städtereise ideal da sehr gute zug und u Bahn Verbindungen in der nähe. Die Zimmer sind klein aber genügen. wennd heisst werden täglich geputzt werden nur die tüchli und der güsel ersetzt . gesaugt wurde die ganze Woche nie.👈 Das Zmorgen buffet hat für jeden was gutes.👍Ich würde jedoch jederzeit wieder dieses Hotel für eine Städtereise wählen. Günstig-Paktisch-Gut
Stayed 5 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Was voor herhaling vatbaar
Stayed 2 nights in Apr 2024

8/10 Good

Katrina

Liked: Cleanliness, staff & service
I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Stayed 2 nights in Sep 2023

8/10 Good

Lena

Liked: Cleanliness, staff & service

Middelstandart med en pil opad

Stor forskel på værelsesstørrelser, og de små var for små til en rejsefælle der er to meter høj. Sur modtagelse i receptionen da vi ankom. Men beliggenhed, renhed, morgenmad og faciliteter ok.
Stayed 3 nights in Nov 2023

6/10 Okay

Gitte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slidt hotel.

Ikke særligt venligt eller serviceminded personale i receptionen. Meget små og slidte værelser. Personalet i morgenmads restauranten meget søde og venlige. Meget centralt beliggende.
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nightmare. Unpleasant staff and very small rooms without air condition. The worst was that we noticed bed bugs in our room, that caused a lot of work and time with sanitation etc. The hotel Did not answer our request for compensation. DO NOT STAY AT THIS HOTEL!
Stayed 3 nights in Aug 2024

6/10 Okay

Stefanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Schimmel in der Dusche und hinter dem Bett, Zimmer hat gestunken
Stayed 3 nights in Dec 2023

6/10 Okay

Maxim

Liked: Cleanliness
Disliked: Staff & service
there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Stayed 1 night in Aug 2022

10/10 Excellent

Chin-Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.

6/10 Okay

Dörte

Disliked: Property conditions & facilities
Vorteil des Hotels sehr zentral gelegen. Das war es aber auch so ziemlich. Die Zimmer sind sehr klein und abgewohnt. Bei unserem Zimmer stand das Bett an der wand so das der Einstieg nur von einer Seite möglich war. Die Zimmer sind sehr hellhörig Frühstück ist ok. Für eine Nacht war es ok. Würden uns aber beim nächsten Hamburg Besuch für ein anderes Hotel entscheiden
Stayed 1 night in Aug 2023