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"Clean room, good heating, slight issue with hot water, nice views, cute bathrobes!"

"まだ新しく部屋もとても綺麗で快適に過ごせました。アメニティも充実しているし、シャワーのお湯量も文句無しでした！ 何よりもホテルからの景色が最高で、テラスで景色を観ながらの朝食は素晴らしかったです。 メイン通りからは入ったところにあるため、自然の音を聞きながら朝日や夕焼けを眺めることもできます。 スタッフもフレンドリーでホスピタリティに溢れていて、またEllaに来る機会があれば是非また泊まりたいところです。"

"We really appreciate our star at this place. It is a unique place with a service with care and attention. We were able to relax in the nature. We took the cooking classes and it was a wonderful experience. Great food. Near the Waterfall. Peaceful and quiet environnement. Perfect for nature lover indeed !"

"Staff were lovely and incredibly helpful. Location is ideal, view is stunning. The pool was nice to swim in. If you don’t mind stairs, this place is ideal. "

"Fantastic Plac"

"Tea tour and tasting was a must-do experience! Dinner in the train car was amazing! Service was great and food was excellent!"

"Hi this is a slightly more expensive for the area but for us it was worth it. There was a hidden surprise for us as they have an infinity pool on the roof and sundeck which had views to die for. The breakfast was excellent the games room was fun and the staff took no hesitation to join in with playing games with my son. Room was lovely and staff amazing and great location for short walk into Ella to explore. But quite expensive is only negative"

"Very beautiful property, including a nice pool and good gym! Even has a game room and kids playing area! Food was incredibly good and half board is included! Would come again "

"The hotel is immaculate and clearly a lot of money has been spent on design. The room was spacious with stunning views, the best pillows we have had on our 3 week tour. Breakfast was lovely too. I do not regret our stay BUT want to be realistic to help the hotel improve/for others expectations. The road to the hotel is rough and steep, our driver really struggled and we usually walked up to him. The rooms are not soundproof as the door opens to a balcony overlooking the car park, dogs fighting and tuk tuks dropping off guests are common sounds into the night. The doors have big gaps and this allows mosquitoes inside, which is a problem as I am allergic. I had to fill the gap with tissues (it’s 1cm wide the whole middle width of the door - all doors, not just ours). We had looked forward to the yoga, but never heard back when we asked about it so we are not sure if it happens or not. Also for such a luxury property, menus are printed on printer paper - no list of ingredients for cocktails, and being handed such tatty pieces of paper at the bar and for breakfast really lets down the image of the hotel. The staff are clearly lovely but we struggled - my massage booking was not made, request for items at breakfast never arrived, and no service out by the pool meaning we had to come in to ask for drinks and towels. Finally, please help the street dogs. Westerners love animals and it is upsetting to hear them fighting all night. Just a few tweaks and this would be 10/10 hotel. "