Gulfstream Mall Tours and Activities

Front desk clerk very helpful

My recent stay at Eau was a major disappointment. The first room we checked into had soaking wet carpets. We had to checkout immediately. The hotel staff attempted to make things right by upgrading us to a suite. The suite was beautiful, but it had roaches. I woke up in the middle of the night and noticed a massive cockroach on my pillow. Maybe it crawled in from outside, but regardless, I was so disgusted, that I had to checkout at 4AM with my family and my two year old son. All of this with a young child. It was a nightmare. Eau management was apologetic, but they felt this was not worthy of a full refund. Unfortunately, I won’t be going back to Eau. I’ll take my business to Four Seasons instead.