Grottasanta Hotels, Syracuse

"I would not agree with the 4 star rating. This hotel is centrally located just outside Ortiga old town, the breakfast was good and the rooms were spacious but that is where the positives end. The hotel is tired with peeling paint in places throughout. The patio area in front of the main doors is now used to store garbage and recycling. There is no bar or restaurant despite what the website states. The experience was like a B&B. The central open-air patio has plastic furniture but without any cushions so you cannot comfortably relax anywhere but your room. I tried sitting there but it seems to be used just as a smoking location for visitors. The rooms appear to have central aircon but we were told it was not operational so the room temp was +25c by mid afternoon making sleeping very difficult. Due to the location right on the main road it is too noisy to open the windows. Very disappointing experience and would not stay again."

"Shower was very small and water leaks"

"Great stay, great location, & great staff! They were very helpful"

"A really lovely stay with delightful staff and super environment. In THE BEST location to explore Ortigia and see the sights. We arrived on the wrong day and the manager was so helpful resolving my mistake. A great place!"

"Beautiful hotel, room that I stayed in was small for two peopl."

"Although it was advertised as parking available, there was no parking available nearby. The nearest public parking was 1.8 km away. The room was on the basement, with the windows directly looking at the next building, so practically, the was no view and limited light. Not recommended."

"The hotel is beautiful and the first night I was there I was in a really cool room with a loft. I left for a week and then came back and stayed another night. This time the room was underneath the restaurant and was super loud until well after 11 PM. But overall, it’s a lovely property and very well located."

"Lovely, helpful staff. Breakfast was great Perfect location, walkable. They took care of parking the car, which otherwise would’ve been a challenge in this area "

"Friendly staff throughout. Restaurant food was top notch, fab breakfast choice. Location excellent for archeological park and museum, short 30min stroll to Ortega. Couldn’t fault it. "