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"Excellent service, friendly staff. Clean and decently sized rooms"

"I would like to thank the wonderful reception staff."

"Staff were friendly and helpful. Breakfast had reasonable choice for a small-ish breakfast area but ran out of sine things (we were down towards end of breakfast times though). Room was ok but looked into a roof that covered a lot of the window so could not really see out. A few bits looking tired and need attention although bathroom was clean and modern looking. Great location for Bergamo station and Citta Bassa and buses ho right past hotel to Citta Alta (although not too long a walk either). "

"The staff were extremely friendly and helpful throughout our stay. Central location next to the main train station. "

"Excellent reception and restaurant staff. Fabulous extra large bed and the bus transfer was also a massive benefit with a friendly driver. Would recommend if you need to be close to the airport."

"Breakfast was Fantastic "

"I don’t appreciate deception. I paid for breakfast included and confirmed upon my arrival but when I checked out I was told that it was not included and had to pay. This obviously ruined my experience at Helios and will not return. "

"We truly enjoyed our stay here! The room was incredibly spacious, clean, and offered a stunning view of the lake. A special thank you to the staff, who were so sweet and accommodating throughout our visit. A couple of small things that could be improved for a 4-star experience: the AC system felt a bit dated and was difficult to adjust for comfort. Additionally, we found the breakfast selection to be a bit disappointing compared to the high standard of the rest of the hotel. Overall, we loved our time here and would certainly stay again!"

"Great helpful friendly staff!"