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"Staff "

"Breakfast food selection is okay, same food every day. Location is a walking distance to the train station. Staffs are very friendly, and accomodating. "

"Very convenient. Great place to stay. Only complaint is that the rooms were too hot."

"Clean & comfortable room. Nearly impossible to shower without flooding the bathroom floor."

"Staff super helpful/friendly. Good location for easy access to public transport into central Vienna"

"Food and bar are excellent."

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"staff are amazing. everyone goes over the top "

"We had a fantastic stay at this hotel, the location is great, ten minute walk to the train station or a tram stop right outside. Food at the restaurant was great as were the drinks and the room was excellent too - 10/10 would return"