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Reviews of Holiday Inn Express & Suites Greenwood Mall, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Greenwood Mall, an IHG Hotel
300 North Creek Boulevard, Greenwood, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 227 out of 348 reviews" "
Rating 8 - Good. 76 out of 348 reviews" "
Rating 6 - Okay. 25 out of 348 reviews" "
Rating 4 - Poor. 16 out of 348 reviews" "
Rating 2 - Terrible. 4 out of 348 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean and easy access to the shops, restaurants, etc.
Stayed 1 night in Apr 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in
Stayed 1 night in Apr 2024

10/10 Excellent

donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Mar 2024

8/10 Good

Federico, Nanuet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, but the same thing each day for my 5 day stay.
Stayed 5 nights in Mar 2024

10/10 Excellent

James

Stayed 1 night in Mar 2024

10/10 Excellent

Warwick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ability to cater for a group of 5 of us was perfect Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Jay, Murrells Inlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and would suggest to others.
Stayed 1 night in Dec 2023

10/10 Excellent

TaKaysha

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Jacques

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as always
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Khrista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kindra

the place was really nice and the people there was really friendly enjoyed my time there
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel it is new
Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christie, Janesville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property. I enjoyed my stay here.
Stayed 1 night in Aug 2023

10/10 Excellent

Tara

Stayed 1 night in Jul 2023
Response from General manager on 27 July 2023
Thank you for your kind review. Please come back and see us soon.

10/10 Excellent

Robert

Stayed 3 nights in Jul 2023

6/10 Okay

John

Stayed 2 nights in Jul 2023
Response from General manager on 8 Aug 2023
Thank you for your response. Hope we can make your next stay much better.

8/10 Good

Rotoshia

Stayed 1 night in Jul 2023
Response from General manager on 8 Aug 2023
Thank you for your review. Please come back and see us soon.

6/10 Okay

Stanley

Stayed 2 nights in Jun 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

10/10 Excellent

JADA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good . I enjoyed my stay here.
Stayed 1 night in Jul 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

8/10 Good

Larry

Stayed 1 night in Jun 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

4/10 Poor

Corey

Disliked: Cleanliness, property conditions & facilities
Book somewhere else
After telling the staff about my dirty bathroom, the guy offered to change my room. Well, that bathroom wasnt clean either. House keeping doesn't seem to very thorough. But they will interupt your sleep to make sure youve checked out on time, although my "do not disturb" sign was on the door. Did I mention the large road that met me at the door of my first, after checking in??? I was very disappointed.. especially since the cost was $170. The week before, I stayed at Comfort Imn for half the price and much better service.
Stayed 1 night in Jun 2023
Response from Frank on 27 July 2023
Sorry you did not enjoy your stay. I have shared this review with my staff. Hopefully in the future will give us another chance.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I wanted love this hotel but, sadly, there were a lot of misses on their part. The bathroom was dirty & the cosmetic work on the sheet rock looked terrible. EVERY SINGLE lounge chair by the pool was broken so that you couldn't sit in any of them. One of the elevators was broken & after asking a few workers. Its slways being worked on & people have even gotten stuck in it. Lastly, we were charged on 2 different cards for our room & instead of refunding us she wanted to argue that we had booked 2 room....THAT DIDN'T EVEN MAKE SENSE....& actedlike it's our problem to figure out.
Stayed 2 nights in Jun 2023
Response from Frank on 27 July 2023
Sorry you did not enjoy your stay. I have shared this review with my staff. Hopefully in the future will give us another chance.

10/10 Excellent

Kelly

Stayed 2 nights in Jun 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

4/10 Poor

Derek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Frank on 27 July 2023
Sorry you did not enjoy your stay. I have shared this review with my staff. Hopefully in the future will give us another chance.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean. Host was very nice and accommodating with extra pillows.
Stayed 1 night in Jun 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Frank on 27 July 2023
Thank you for your review. Please come back and see us soon.

10/10 Excellent

Carletta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!!!
Stayed 3 nights in May 2023

10/10 Excellent

Cherish

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great
Stayed 1 night in May 2023

10/10 Excellent

howard

Liked: Staff & service
Stayed 1 night in May 2023

4/10 Poor

Judith

Travelled with group
Disliked: Cleanliness, staff & service
Not as nice or clean as Aiken
We decided to stay because of a good experience at the Hi in Aiken. The hotel staff was less than friendly , breakfast was disappointing to say the least. They replaced towels but didn’t clean the room and the price was not as agreed. I will never stay there again and will not use another HI unless it’s the one in Aiken.
Stayed 2 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasantly Comforted
Place was definitely clean for me. Actually, when i walked in my room i smelled the sweet hint of Clorox cleaning agents. Not that noisy regular hotel movement. Check-in took longer than i am used too, but it was due to the attendant needed another hand. After that rooms served my purpose. Clean restful and laid back rest. Thanks
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No bottled water for 3 days, no Tylenol, ran out of food on buffet, elevator broke on Sat am on sold out wknd, etc. Beds were fine. Housekeeping good.
Stayed 3 nights in May 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Suzy

Liked: Cleanliness, property conditions & facilities
When I arrived the internet was down. The person at the front desk told me to have a seat it would be a while. I was in town for a special occasion and me schedule was very tight. The man at the desk seemed more interested in playing on his phone than resolving the problem.
Stayed 1 night in May 2023

10/10 Excellent

Yelena, East Brunswick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you, Jeremiah for your professionalism and customer service. Really appreciate it. The hotel is also clean and the team is very kind and courteous! Breakfast is good too! Definitely will be returning. Yelena
Stayed 1 night in Apr 2023

10/10 Excellent

LAPORCHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, room comfort
Surface mold around tub
Stayed 3 nights in Apr 2023

10/10 Excellent

Donald

Stayed 1 night in Apr 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Cherylee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tom R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Very pleasant lady at check in. Good, easy parking and nice location. Thanks!
Stayed 1 night in Mar 2023

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Florence

Stayed 1 night in Feb 2023