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Reviews of Golden Bay Suites

3 out of 5
Golden Bay Suites
Ag. Apostoli, Chania, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 119 reviews" "
Rating 8 - Good. 34 out of 119 reviews" "
Rating 6 - Okay. 7 out of 119 reviews" "
Rating 4 - Poor. 2 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theofilos

Stayed 2 nights in Aug 2023

10/10 Excellent

Ross

Stayed 4 nights in Jul 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant was delicious. The people are amazing and so kind. Right on the beach!
Stayed 5 nights in Jun 2023

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a great value for a family. The room we had was great, although we had issues with the A/C but not the end of the world since the weather was not extremely hot. Pool area was lovely. Would have been nice to have an iron in the room but instead we hung what we needed to get creases out on the patio and the humidity and air naturally straightened it out. The restaurant was excellent, the service was exceptional there and the staff so pleasant despite that you can see they work very long days. The beach is lovely and lots of nearby areas to walk and eat. Was unimpressed when the hotel staff on day three started to ask guests for $10 euro each to use the sun beds which was stated no where (they only asked when it was sunny!) . That really put us off, we didn’t pay and laid on the sand instead. Overall though a great stay, room worked well for a family.
Stayed 8 nights in May 2023

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a really amazing holiday here, great location on the beach and always had available beds around the pool when we went. The staff were really friendly and plenty of restaurants around the hotel within walking distance. Reception were more than happy to book taxis for us to get to the old town which was lovely to visit for food, boat trips and a couple of museums on the cloudier days.

10/10 Excellent

ANDREA

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel offers everything listed and more!! The views from the hotel's beach are amazing!! The staff are very kind and accommodating. The restaurant is delicious, there's plenty of variety for breakfast, and the cocktails are great! The room has many amenities, it's spotless and spacious. I booked an in-room massage service, and it was truly great and relaxing. Also, very convenient. One thing not mentioned online is that right under the hotel, by the beach, is a convenient store with a little bit of everything you'll need to relax at your stay. Lastly, if you take a walk around the area, there are plenty of nearby delicious restaurants that are worth a try.
Stayed 2 nights in Oct 2022
Response from KaterinaSt on 30 Nov 2022
Thank you Andrea for taking the time to share such a detailed review of your experience! We truly appreciate it!We would be glad to welcome you again anytime!

10/10 Excellent

Gilbert

Stayed 2 nights in Sep 2022
Response from Katerina on 3 Oct 2022
Thank you for taking the time to share you review! We truly appreciate it! We'll be glad to welcome you again!

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 3 nights in Sep 2022

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location. Pool and ocean were nice. Kitchen was nice for breakfast. Easy to get around. Large park for runs close by.
Stayed 2 nights in Aug 2022
Response from Katerina on 3 Oct 2022
Thank you for taking the time to share you review! We truly appreciate it! We'll be glad to welcome you again!

10/10 Excellent

Jonida

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, room comfort
The hotel is by the beach. It has a reataurant with nice food for decent prices. Staff is very friendly. It’s just over 4km away from town centre 15 minutes by bus or taxi. Denifinitely recommend the place.
Stayed 2 nights in Jul 2022

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, room comfort
We enjoyed our stay. They have everything on this property. Great beachfront, tiki house that you can rent, pool, amazing restaurant, affordable mini-mart with a lot of souvenirs, beach stuff, and friendly staff is a plus. Highly recommended.
Stayed 1 night in Jul 2022

8/10 Good

Torben

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location very nice and convenient the beach was on the property am recommending this place!😀
Stayed 5 nights in Sep 2021

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, room comfort
Excellent suites on the beach
We really enjoyed our stay! The location is great. You can walk along the beach, there are many restaurants and it’s a short walk to the main road through town. We traveled with 2 adults and 2 children ages 10 and 12. The suite is set up with one bedroom and a living room with two couch beds. Each kid had their own bed. We also had a lovely balcony overlooking the pool and the beach. Beach has chairs and umbrellas for a small fee. The restaurant serves great food and the service is amazing. I only had two small “complaints”. 1) the wifi in our room wasn’t great. However it was better at the pool and beach. 2) the room was a little tight on space for our family of 4. But we were off doing activities and swimming so it wasn’t that big of a deal. Overall, excellent stay and I highly recommend staying here!
Stayed 4 nights in Aug 2021

6/10 Okay

Gisela, London

Travelled with partner
Liked: Amenities, property conditions & facilities
Negative: - I booked for a standard apartment with sea view. Well, they gave me a room, with swimming pool view and very behind, if you went very outside the balcony you could see the sea a bit. When I talked to the receptionist about this, they assumed it wasn’t a good room but they said they couldn’t do anything as the hotel was fully booked. After insisting and speaking to them for about 30 min they offered me to come back the day after as they were going to have another room with a better view of the sea. They also offered an upgrade to a higher category and sea view room BUT with an additional fee per night, which was supposed to be free because this was a VIP hotel. - The room should be described as “partially sea view” which would be more accurate, because it’s very far from the sea and the view is partially. - Wifi it’s terrible and they said it’s because wifi is only available in common spaces, not in rooms. - there were ants on the kitchen table and the floors, and I didn’t have food at all. POSITIVE: - Location is good, a lot of restaurants and shops near the hotel - it has its own beach - the restaurant is one of the best things at this hotel. Good food quality and nice people! - The proper sea view room was very nice, except for the ants!
Stayed 6 nights in Aug 2021

10/10 Excellent

Evangelia

Travelled with family
Liked: Cleanliness, room comfort
Great Family Hotel in Crete
Our visit at Golden Bay was perfect. The room was clean and had a huge balcony with excellent views of the bay. There was a great pool for the kids with plenty of pool floats and toys to borrow. There was also access to the beach and a wonderful restaurant on site. Also, 15 minutes to city and 30 minutes to airport. Highly recommend!
Stayed 2 nights in Aug 2021

6/10 Okay

Brittany

Travelled with family
Liked: Room comfort
Welcome to the barracks
The hotel is basically an old Air Force barracks, and they’ve made very little improvements or changes to the rooms. The lobby was fresh and nice , but the rooms were stale and dated.
Stayed 5 nights in Aug 2021

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, room comfort
Family trip
Nice loacation walking distance to restaurants. Nice pool. Location was convenient to airport and beaches
Stayed 1 night in Jun 2021

4/10 Poor

Carolina

Disliked: Room comfort
We booked what they claim to be the best room/apartment in the hotel. However, the AC of the bedroom was not working the first 2 nights! Yes there was another functioning AC in the living room, but even with the door opened was not able to cool down the bedroom. Imagine July in Greece without AC. And although we raised the topic to the hotel right when we arrived (and noticed the issue), it still took them 3 days to fix it - they sent someone in the first day that didn’t solve anything, the next day we complained again and nothing was done and only on our third day after sending an email to the hotel, they finally resolved the issue for our final night. Additionally, the hotel looks overall a bit dated and noisy, if you stay in one of the rooms close to the street (on the side of the beach bar). So although sunset views are truly amazing, all and all definitely not worth the money we spent there!
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Sep 2019
Response from Katerina on 2 Dec 2019
Thank you for your review! :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach. Great pool. Great restaurant. Very clean. Great customer service.
Stayed 12 nights in Aug 2019

10/10 Excellent

Robyn Edmunds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - location, service, hospitality all brilliant!!
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely pleased with the location. Proximity to beach city and all.amenities. Our room was excellent. We would certainly recommend Golden Bay.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean plenty of room,good service and good location I will recommend this hotel to my friends.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

ANGELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel modern and clean. On the beach.
Stayed 4 nights in Jul 2019

10/10 Excellent

ANGELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Jodi

Liked: Cleanliness, staff & service, room comfort
Rhe reaort was lovely. It was in a great location on the beach, with nice pool and helpful staff. Our apartment was not finished however. It had a hole where the extractor fan was supposed to be, an empty unfinished space above the wardrobe and no leaning cloth or dishwashing liquid/tea towel to be able to use in the kitchenette.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Bed were very comfortable. The accommodations were large enough for 4 persons. The kitchenette was a great feature, a dish towel for drying would have been helpful.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a one bedroom apartment with sea views, the apartment was quite spacious and comfortable.
Stayed 4 nights in Jul 2018

8/10 Good

Despina

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay!!
Very nice and clean family room but without enough space to tide your clothes..also no shampoo only small soaps.. The aircondition on the kids room was not working well, we should keep it working for hours in order to be cool enough! As we complain but nobody came to fix it! The beach there is amazing with beautiful view! I will visit it again!
Stayed 4 nights in Aug 2018

6/10 Okay

Mikkelsen

Location and facilities except for shower were ok
We got the basement room and we wont get it again. The shower was difficult to use and space was small. All other things are so so.
Stayed 4 nights in Aug 2018

8/10 Good

Gill, lytham st annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Really lovely hotel on the edge of a fantastic beach. Fab pool area and bar. Lovely rooms. We were in a semi basement one and it was fab as it was lovely and cool. My only comment was that the kitchen could do with a few more plates, glasses, mugs and cutlery in.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

William, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beach resort
Wonderful beach resort. Clean, new spacious rooms. Great pool and bar. Ocean view room had great view of pool and beach. Amazing view of the sunset. Staff was very friendly.
Stayed 3 nights in Jun 2018

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shot but nice
Short relaxing stop
Stayed 1 night in Jun 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal relaxing beach holiday
Ideal for families as great safe bathing beaches on the doorstep. Great for a relaxing beach holiday. Chania 1.20 Euro (prepaid or E2 on bus) on bus you can catch 50m from hotel. Taxi rank nearby 8 Euros to Chania. Not many sun beds by pool and 10 Euros for a couple of beds and a brolly on the beach but as long as you are aware of this it isn’t really an issue. Try the other beaches only a few minutes walking distance away for a nice change of scenery. As mainly a family resort don’t expect a vibrant nightlife but plenty of local tavernas and then enjoy the sunset. The food and drink at the hotel beachfront was good if you didn’t want to venture out and a great place to watch the sunset. Sad to leave really.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Wonderful location just the right distance away from Chania city and suburbs.
Stayed 6 nights in Jun 2018

10/10 Excellent

Mk, South Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb suite, right on the beach
Golden Bay Suites are one of the best we've had in Greece - spacious, stylish, very comfortable, well equipped. The complex also is very welcoming, with a very good pool and a first-rate snack bar, with other restaurants nearby. Very friendly and helpful staff. Agios Apostelos town is a bit disappointing, being just a suburb of Chania, without a center of its own. But bus into Chania stops within site of the suites, and runs every 20 minutes.
Stayed 7 nights in May 2018

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recomend this hotel
This hotel is perfect if you have kids. The beach was very quiet (we were there end of may) its on a bay, so kids can enjoy the sea safely. Its right on the beach. There is a kids playground behind the hotel. Attached to the hotel you have a little market were you can buy everything you need. There is lots of restaurants nearby. The hotel is in a quiet town but lots of grocery stores and restaurants near, even a family restaurant. You can take a bus to the town, there is a bus stop behind the hotel. There is also train trips for 20 euros from behind the hotel to go in the little towns nearby for visits. The person at the reception was very kind.
Stayed 4 nights in May 2018

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2018

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Bay Suites - September 2017
I had an amazing room with a direct, unobstructed view of the beautiful beach. The little kitchen was perfect for preparing little meals until I went out to enjoy the local nightlife. The room was modern and extremely clean and comfortable. Eleftheria in particular at the front desk was so helpful in planning my transit to/from the airport and in giving me tips about things to do in the local area. I would definitely stay at Golden Bay Suites again!!!
Stayed 5 nights in Sep 2017
Response from The Management on 1 Nov 2017
Dear Dena, Thank you for your review! It is much appreciated! We are looking forward to welcoming you again!

8/10 Good

Mike, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We were recommended this hotel and it certainly is in a great location. Close to Chania town but on a sandy beach. The hotel staff were lovely and the hotel in general was modern and very clean. The exception to that was probably the room we had booked a semi basement room. The room was dark and dingy and had not been updated. The bathroom was tiny. We upgraded to another room and were much happier but obviously it put the cost of our stay up. I would urge customers to check on their room status before arrival. Having said that we had a great holiday there and would recommend it to friends.
Stayed 7 nights in Sep 2017
Response from Katerina on 1 Nov 2017
Dear Mike, Thank you very much for your very informative review! We do plan on renovating also our Standard apartments in the near future. We are glad that with the upgrade you managed to fully enjoy your vacation with us and we hope to see you again upon your next trip to Crete!

10/10 Excellent

Becky, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We had a great time here. Rooms are basic but who spends any time in the rooms when there is glorious sunshine outside all day? Lovely pool, right on the beach, great staff, cold beer and excellent food. What more could you want?
Stayed 7 nights in Sep 2017
Response from Katerina on 2 Oct 2017
Dear Becky, We are really glad that you have had such a great experience with us!We are looking forward to welcoming you again for more susnshine and relaxation!

10/10 Excellent

Eri, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay in this top situated hotel. The sunsets are very romantic.
Stayed 4 nights in Aug 2017
Response from Katerina Stam on 24 Aug 2017
Dear Eri, We are glad that you have enjoyed staying with us! Thank you for your review! We hope to see you again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments right on the beach
Beautiful apartments - modern, clean and spacious - very comfortable with new, well maintained fixtures & fittings. well stocked kitchen and bathroom. Room cleaned every day. Towels changed on request. Right next to beach; close to taxi rank and bus stop. Bar reasonably priced and a great place to watch the sunset. Pool area always clean and well-kept. Staff were so friendly and helpful - always keen to do as much as they could for you. As with all eco-friendly hotels, there's no hot water early in the morning because they use solar power. Free wifi had good reception in the room. Air conditioning was free and worked well, not noisy.
Response from The Management on 16 May 2017
Dear Angela, Thank you for your review! It is very detailed and helpful! We are very glad that you enjoyed staying with us and hope to see you again! :)

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Awesome Place
An amazing place that felt like home the minute we arrived (well, once we checked in). A perfect location, right on a beautiful strip of beach. The on-site restaurant served good food from early morning to late in the evening, drinks as well. This is the only stay on our our three week European trip that had a coffee maker in the room, very welcome for us North Americans who need their daily ration. Even though it is a ways out of town, the bus passes within a few hundred meters and is only slightly more than one Euro per ride - much better than driving to town! A perfect spot for someone who wants to be in a quiet neighborhood, but desires easy access to activities and town.
Response from The Management on 16 May 2017
Dear Russ Thank you for your detailed review! Much appreciated! We hope to see you again this year!