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Reviews of Creta Palm Hotel

4 out of 5
Creta Palm Hotel
Kato Stalos, Chania, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 296 reviews" "
Rating 8 - Good. 125 out of 296 reviews" "
Rating 6 - Okay. 28 out of 296 reviews" "
Rating 4 - Poor. 2 out of 296 reviews" "
Rating 2 - Terrible. 1 out of 296 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth james

Stayed 7 nights in Aug 2023

10/10 Excellent

Ciro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, comfortable rooms and nice facilities in the hotel. Everything worked great.
Stayed 1 night in Aug 2023

6/10 Okay

Diana

Stayed 1 night in Jun 2023

10/10 Excellent

amnon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Susheel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2023

8/10 Good

Diego

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location and views. Some places need more maintenance like the kids room ( humidity on the walls)
Stayed 5 nights in Apr 2023
Response from Eva on 15 Apr 2023
Dear Guest,Thank you for taking time to review us.Your feedback is really important to us and always welcome.Have a great day!

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Meals were very good. Lots of choice.
Stayed 5 nights in Oct 2022

10/10 Excellent

Maria, Worcester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, updated. Friendly staff, good breakfast buffet. Overall a great hotel.
Stayed 4 nights in Jul 2022

8/10 Good

Sagiv

Stayed 3 nights in May 2022

10/10 Excellent

Nathalie

Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for families
Nice clean and comfortable hotel with two swimming pools, a restaurant, poolside bar and lovely gardens.
Stayed 3 nights in Sep 2021

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021

6/10 Okay

petro

Travelled with family
Liked: Cleanliness, staff & service
Was expecting more
Was expecting more from this hotel... especially after paying 680$ for two nights. Apparently food was included but had to pay for drinks (water, coffee and soda not included. Hot water issues... Booked a room for four people and the beds were very firm and pillows sucked. The single beds are very small. Room was clean. Hotels.com charged me over 200$ in taxes and fees. Which was over 1/3 of my stay. Hotels.com scam...
Stayed 2 nights in Aug 2021

10/10 Excellent

Mickaël

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel , clean, beautiful and the staff was really nice and available .
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Mickaël

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable, family friendly experience! I would rate this hotel closer to a 3-3.5 star, because the rooms are a little dated. The highlight was the pool, the kids spent hours there. The staff was very friendly. The included breakfast was a nice treat and convenient in the morning, with different selection each day. We didn't do all inclusive, but the food at the resort was very affordable, e.g. an entree and a drink for only 9 Euros. There are so many restaurants and shops within walking distance. Overall, no frills and good value!
Stayed 6 nights in Jul 2021

10/10 Excellent

Emad

Stayed 9 nights in Jul 2021

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Friendly staff and very pleasant stay!
Stayed 1 night in Jul 2021
Response from Sofia - Guest Relations on 1 Aug 2021
Dear Erica, Thank you for rating Creta Palm Resort! Have a great day!

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Sofia - Guest Relations on 1 Aug 2021
Dear Alexandru, Thank you for taking time to rate Creta Palm Resort. Have a good day,

8/10 Good

Lu, Bedford, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good quality 3 star hotel. Not sure of they have double beds as we had twins pushed together, which was a bit annoying. The food and drink are good, and the location is excellent. The room/suite is huge with all amenities you would need. Would stay here again. Suitable for couples, friends and families.
Stayed 4 nights in Aug 2020
Response from Sofia - Guest Relations on 17 Sept 2020
Dear Lu, Thank you for taking time to review Creta Palm Resort! We are really happy you enjoyed your stay with us! To answer your question, we do have double beds on request. We would really like to seeing you in the future! Have a great day,

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time at Creta Palm
Overall the stay at Creta Palm was amazing! Very clean, great food and service. All the staff were very friendly and dealt with any issues straight away. There are big pools, which was a big plus for us as my daughter loves to swim! The only downside is the wifi service in the rooms are not great, it kept cutting off however worked very well around the pool and restaurant area. The area around the hotel is good too, local buses run from outside the hotel to Chania and there is also beach in front of the hotel. I would highly recommend this hotel, we had an excellent time here and will like to return again one day in the near future.
Stayed 11 nights in Aug 2020
Response from Sofia - Guest Relations on 17 Sept 2020
Dear Erica, Thank you for taking time to review Creta Palm Resort. Your special mention to our staff really made our day! Hope to seeing you again in the future!

8/10 Good

Anita

Stayed 7 nights in Aug 2020
Response from Sofia - Guest Relations on 17 Sept 2020
Dear Anita, Thank you for taking time to rate Creta Palm Resort. Have a great day,

10/10 Excellent

Emmanouil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day trip to Chania
Excellent stay, nice service, easy parking, nice breakfast and very clean ! We got a 3-bedroom with pool view. Perfect stay
Stayed 1 night in Jul 2020
Response from Sofia - Guest Relations on 14 Aug 2020
Dear Emmanouil, Thank you for taking time to review Creta Palm Resort. We are delighted you enjoyed your stay with us! We hope to seeing you again soon. Have a great day,

10/10 Excellent

Jamie, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the nicest hotels I’ve stayed in. My friend and I were lucky enough to be able to book a week long holiday to Crete in August. We were reading reviews about Creta Palm and thought that it would be a good choice of hotel. From the moment we arrived, we felt extremely welcome. The reception staff were friendly and informative. You can see straight away that all the necessary safety precautions have been taken - sanitising stations / plastic screens etc. We arrived in our room which was spotless. The linen was clean and honestly there was nothing to fault about the room. The air conditioning was free and powerful. Extra pillows and blankets in the wardrobe if needed. A safe for a fee and a large balcony. We booked a one bedroom apartment with a sea / pool view. There’s also a kitchenette with a friend and enough cutlery / glassware for a family. We booked half board and would recommend this. There was a huge choice of food for breakfast both hot and cold food. The dinner buffet also had a great selection that was delicious. The menu for each day was nicely displayed at the entrance to our apartment block. The one thing that really makes this hotel so nice is the staff. Every single of one of them were exceptional. (With a special mention for Stella in the restaurant.) If you’re looking for a relaxing get away with a friendly atmosphere that has something for everyone, Creta Palm should be top of the list. We will certainly be back. Jamie & Cathal
Stayed 6 nights in Aug 2020
Response from Sofia - Guest Relations on 14 Aug 2020
Dear Jamie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

10/10 Excellent

Georgi-Ivanov, Bulgaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed 7 nights, I really liked the staff - very friendly and kind. The only thing I didn't like is that in Expedia's gallery the rooms were looking different than in what room we were actually. I really advise you to rent a car via justrentals because the hotel is around 20km from the airport, also you will want to see the most popular beaches like Elafonissi and Balos which are far from the hotel as well. :)
Stayed 7 nights in Jul 2020
Response from Sofia - Guest Relations on 4 Aug 2020
Dear Mr Ivanov, Thank you for your time reviewing Creta Palm Resort. We are delighted you enjoyed your stay! Have a great day!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at a superb hotel
Fabulous hotel and the staff are exceptional (every single one of them). Lots of lovely restaurants to visit in the vicinity and a beach just over the road. Cleaned to a very high standard. I would thoroughly recommend staying here. There are two pools to choose from also. We used the top pool the most. The staff at the pool bar were just brilliant and nothing was too much trouble for them. The Cretan people are wonderful!
Stayed 14 nights in Jul 2020
Response from Sofia - Guest Relations on 4 Aug 2020
Dear Paul, Thank you for your time reviewing Creta Palm Resort. We are delighted you enjoyed your stay! Have a great day!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean and friendly accommodation. Basic rooms and the most comfortable beds. Nice food. Would recommend to a friend. Used it as a base for a walking/beach holiday.
Stayed 4 nights in Oct 2019
Response from Sofia - Guest Relations on 6 Nov 2019
Dear Guest, Thank you for your review! Have a great day,

8/10 Good

D.P., Mississauga, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, friendly and helpful staff, close to some of the best beaches in the region, conveniently close to the beautiful city of Chania.
Stayed 4 nights in Oct 2019
Response from Sofia - Guest Relations on 6 Nov 2019
Dear D.P. , Thank you for your review! Hope to see you again in the future. Have a good day,

10/10 Excellent

Coline, Cork

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night and arrived late, but the staff was really nice and even offered to order in some food for us since the hotel restaurant was long closed. The room was very comfortable, the breakfast quite nice and the pool too.
Stayed 1 night in Oct 2019
Response from Sofia - Guest Relations on 6 Nov 2019
Dear Coline, Thank you for your kind review! We hope to see you again for more days! Have a good day!

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, spotlessly clean, in a good location,plenty of sun beds and all the staff were very friendly.Slight downside a bit more variety would have been nice on the buffet breakfast
Stayed 7 nights in Sep 2019
Response from Sofia - Guest Relations on 22 Sept 2019
Dear Karen, Thank you for taking time to review Creta Palm Resort. We are delighted you enjoyed your stay with us! Your feedback is important to us. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was very spacious and pool was great.
Stayed 3 nights in Sep 2019
Response from Sofia - Guest Relations on 20 Sept 2019
Dear Guest, Thank you for rating Creta Palm Resort! Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Sofia - Guest Relations on 11 Aug 2019
Dear Guest, Thank you for taking time to rate Creta Palm Resort! Have a great day,

8/10 Good

sanja

Liked: Cleanliness, staff & service, room comfort
3 * hotel could be renewed
Hotel is on nice location and looks like a small village with lot of trees and flowers what I like. Reception was efficient and polite. Breakfast was very good. Rooms are little bit outdated but clean. Balcony was nice but chairs were not comfort for sitting.
Stayed 1 night in Jul 2019
Response from Sofia - Guest Relations on 1 Aug 2019
Dear Guest, Thank you for your feedback.We are happy you enjoyed your holiday at Creta Palm Resort. Your comments shall be considered positevely. Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sofia Guest Relations on 3 Aug 2019
Dear Guest, Thank you for taking time to rate Creta Palm Resort! Have a great day!

8/10 Good

SERWAA

Liked: Cleanliness, property conditions & facilities
I wasn't overly impressed
My friends and I only stayed for one night. It wasn't bad but I have stayed at better hotels for the price. Great location right on the strip of Platinais with the beach less than half a mile away.
Stayed 1 night in Jul 2019
Response from Sofia - Guest Relations on 1 Aug 2019
Dear Serwaa, Thank you for your feedback. We hope next time you stay more days with us, we ll have the opportunity to impress you with our dinner, our friendly staff and facilities. Looking forward to,

6/10 Okay

Sergii

Stayed 5 nights in Jul 2019
Response from Sofia - Guest Relations on 12 Aug 2019
Dear Sergi, Thank you for taking time to rate Creta Palm Resort. We would like to know a bit more about your stay. Kindly contact us,

6/10 Okay

Guest, Australia

Travelled with partner
Liked: Cleanliness
Pool area were nice. Breakfast ok but could be better with more variety. Bathrooms need updating and need to remind staff no wake up calls.
Stayed 11 nights in Jun 2019
Response from Sofia - Guest Relations on 1 Aug 2019
Dear Guest, Thank kyou for your feedback, We would like to know more about the breakfast variety you mentioned. Kindly get in contact, Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has excellent facilities, very friendly staff that can’t do enough for you and it’s pristine clean. Definitely a five star hotel.
Stayed 2 nights in Jun 2019
Response from Sofia - Guest Relations on 2 Aug 2019
Dear Guest, Thank you very much for your compliments! It would be our pleasure to see you again at Creta Palm Resort!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing and deceiving
I was put in an annex of studio apartments a bit away from the hotel itself. And no phone...so no way to connect with the front desk. The plus side was it was quiet, but it was more remote and disconnected from the main hotel. The unit was new and clean, but the shower was 20”x20”...the sink was larger! Had I seen that photo in the collection on hotels.com, I never would have booked here. The listing gives the impression that they are on the beach...and they are not. The breakfast was early and not at all appealing. The front desk lady was very kind and helpful though.
Stayed 4 nights in Jun 2019
Response from Yiannis-Guest Relations on 20 June 2019
Dear Lisa, We at Creta Palm are anxious to ensure all our guests have a great holiday experience. I deeply regret your expectations have not been met on this occation. Creta Palm consists of a number of buildings with big gardens giving the impression of a small village. We do have a 24/7 front desk always happy to assist with guests' needs. We could always offer you a room with a bath if you found the shower was too small. Creta Palm is located just a few meters away of the beach as listed on our website.The particular room is approx 90m away. Breakfast which is a selection of American, English and Cretan options, is between 7am to 9:45am, however we always keep our buffet open till 10am. No guest is asked to leave before 10:45am . We would like though more details in terms of the breakfast selection. Kindly contact us at our email address which you may find on our website. Looking forward to your reply,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a little further out of the town which gives a real holiday feel. Staff were lovely, rooms were comfortable though a little dated (showers quite small and tricky to close). Will definitely be recommending to anyone who visits Chania!
Stayed 2 nights in Jun 2019
Response from Sofia - Guest Relations on 3 Aug 2019
Dear Guest, Thank you for your kind review! Your feedback is important to us! Have a great day!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Maggie, Ontario, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except there are bugs in the hallway as the hallway is open to the air just like a lot of Caribbean resorts. They only come out at night and may go to the rooms (likely washroom) through the door at night time. They like wet place and are harmless. I’ve seen these kind when I was a kid. The janitors sweep them away every morning so you don’t see them in day time.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice area, but outside the hotel or across the road looks a bit unpleasant, like a random tractor.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Christos Manager on 16 Oct 2018
Thank you. Have a nice time and all the best

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Christos Manager on 9 Oct 2018
Thank you Have a nice time and all the best

8/10 Good

lynne

Relaxing break
The location was good across road from the beach. Rooms clean with fresh towels and bedding most days.. Pool very clean. Bus stop outside hotel for travel into Chania. Breakfast excellent choice.Lots of tavernas within walking distance.
Stayed 7 nights in Aug 2018
Response from Christos Manager on 11 Sept 2018
Thank you Have a nice time and all the best

10/10 Excellent

Stilianos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Christos Manager on 12 July 2018
Thank you I wish you all the best