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"Reinaldo Sanchez nos brindo un excelente servicio, amabilidad y un buen trato. Represento muy bien los valores del hotel."

"Yes"

"Place was beautiful. Staff were friendly but service was slow. Overall good experience."

"Room was spotless, and the entire staff was very helpful. I will be returning :)"

"Clean rooms and great view! "

"Everything was excellent!!!"

"Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort. "

"Not happy with our Shuttle service. Shuttle center. The day before we leave I made confirmation to pick us on Thursday at 12.30 pm. But the shuttle pick up came at 935 am. We were out of facility at that time. With no choice we have to reschedule the service for 12.30 pm with additional $29. I already paid for the to and fro transportation. The guy who came at 935 am to pick up without any advance notification was so rude. He said if you are not coming in 10 minutes I am leaving. So I paid extra $29 for shuttle even though I pre paid for all these. We are not young people to take this kind of extra stress. I am requesting for that $ 29 extra payment which I have to make forcefully. Otherwise my stay at Riu Repaplica was excellent , staffs were very friendly. Food was good. Hope you will do something for this situation. Beatrees. PATHIYIL "

"Phenomenal the room was breathtaking, property was clean and Preston’s, staff was amazing and food was good. I’ll definitely be returning ! "