Family Hotels & Resorts in Great Basin from AU$120

"They charged us extra after we showed up rooms rooms were not clean had to change to three rooms no food options at night staff unprofessional and rude long wait times for help under construction"

"I stay here often. Never have issues. Staff always great & helpful. Rooms have always been super clean! I stay at least 5 times a year. "

"Staff was nice. "

"The Alantis is under construction but the building was still decent. The only problem I had was the heater in the room did not work. I was freezing my first night. Hopefully they fix the unit before my next visit. "

"I like the Old West style of the lobby, room was clean and comfortable, carpet shows some wear. Not many food options, breakfast cafe has some issues. Overall we were satisfied with our stay."

"Great staff clean and close to everything "

"My wife and I stayed at the hotel on March 14 and were shocked by how security treated her. While I went briefly to the car with our room key, my wife was sitting in the lobby waiting. Around 11:33 p.m., security approached her, questioned if she was a guest, and called her “loitering” because she didn’t have the key. She gave our room number (1960), yet two officers, including supervisor Phil Fisher, cornered her and threatened to have her removed. When I returned at 11:38 p.m., we showed the key and confirmed we were guests, but they still said they would file a report claiming she was giving attitude. She was quiet, not bothering anyone, and no other guests were questioned. My wife is Hispanic and has an accent, and being singled out felt harassing, intimidating, and discriminatory. We tried to complain to management, but were told security issues are not handled, and the supervisor involved came down to “address” it. This was humiliating and unacceptable. We expected professionalism and respect, but instead my wife was harassed and embarrassed in the lobby of the hotel we were paying to stay at. Never experienced anything like this."

"Reno now is a dumpster fire. Saw 3 OD's and 1 arrest in the casino."

"The staff was incredible! I am disabled and appreciated their patience and attention to detail. It was like be invited to stay with a warm, welcoming family."