Graystone Hotels, Coeur d'Alene

"Fresh breakfast and clean."

"Clean room, good breakfast"

"Great"

"We love it"

"It was a clean room - extremely outdated, odd scruffy parts of the carpet, but overall well kept/maintained. The staff was truly wonderful though, so kind, accommodating, and helpful!"

"This hotel should be avoided!! We arrived Saturday night and asked if the advertised pool/hot tub are working. The pool was seasonal and no hot tub onsite. I'm very disappointed at this point, and begrudgingly pay for the reservation. We went to the room and the first thing in the door I notice the sink has black stuff smeared in it. My wife said, "If they can't clean that, what other things are dirty?" We made our way back to the front desk to ask for a refund. Front desk guy calls his manager and speaks to him in a foreign language. He then tells me I need to get my refund from Expedia. I call Expedia and and I explain the scenario. He calls the front desk guy for more details. Expedia guy then explains to me that since I paid at the front desk and not through the site they would not be able to refund my money, but the hotel should. The front desk guy said I would have to talk the Manager on Monday because he couldn't get ahold of him, then same manager he talked to 10 minutes earlier. I graciously left the room keys on the counter and left with my wife to go find another hotel that was more reputable. This hotel should be avoided!!"

"Perfect budget spot in CDA, within walking distance to everything downtown. Clean. Thoughtful amenities. Friendly staff."

"The Paul and Jacuzzi were nasty with hair everywhere scum along the edges. My room never got cleaned in five nights even though I asked for housekeeping, the only plus was the great staff and great breakfast."

"The hotel is clean and appears well maintained. The parking lot has plenty of spaces. The breakfast options were eggs, sausage, oatmeal, yogurt, apples& oranges, biscuits and gravy, muffins, and waffles and cereal. I was very pleased with the options for breakfast! The room was clean, beds well made and bathroom spotless. We even had a fun note from the housekeeper wishing us well which was sweet touch. This will be our first option for stays in the future. "