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"The hotel room we were provided was in horrible condition and looked like it hadn’t been cleaned in months. When I went to request a credit the staff said only the manager can approve a credit and he was not available to discuss a refund during our entire stay"

"The staff was really nice and very helpful. The facilty was also really nice and very well kept. It was too cold for the pool but, it looked very clean. The rooms were very spacious and clean. We did think the shower needed a good scrubbing- the shower floor was very dirty. Also, make sure you check for supplies immediately. We only had 1 roll offs toilet paper for our entire stay, one lamp didn't have a light bulb and the other was blown out but, as soon as we asked they have us the supplies right away. Somebody was at the desk all night. The continental breakfast was nice; your average continental- toast, cereal, bagels. We didn't touch the oranges or apples as they were both mushy and expired. Other than those couple minor things, that were quickly fixed, the place is a great weekend stay. "

"Nice, clean room. Amazing staff - pre check in, concierge luggage holding, and check in. Great breakfast included. Free parking on the weekend. "

"TV didn't work they say they didn't have cable . There was no hot water to get a shower "

"Everything was amazing! The staff was extremely friendly, everyone seemed to go above and beyond to make sure our stay was nothing short of amazing. The beds were super comfortable, very clean rooms with housekeeping service whenever you need it. The breakfast was good, and the complimentary hot tea and coffee 24/7 was so nice to have. Overall, we will definitely be staying here again for any future visits. Thank you to the amazing staff! "

"Room was clean, check-in was easy, breakfast was ok; items were replenished as needed. "

"The woman at the front desk 3/28-3/30 was fantastic!"

"The hotel was good but I was very shocked at the price. They must’ve really raised the rate the weekend that I stayed because there was something going on at the university. I was kind of stuck. I had no really other options. The hotel elevator was broken and they said it was his Brown broken for about a month. So we ended up having to use the stairs a lot of the time. Parking was horrible even though they gave us a pass to get into a garage. Very hard to find parking in it that was very limited. We were at a wedding and came home late and had trouble finding a spot. But the staff there was very good. My daughter dropped a charm down the sink. It was very special to her as it contained her father‘s ashes and his thumbprint. And his coming up on the one in your anniversary since he was killed in the line of duty and she was having a complete meltdown and this happened in five minutes before we were supposed to leave for the wedding. The staff came up immediately and helped to take apart the sink and get the charm for her. To that I will forever be grateful the hotel itself was clean, but just average for what they charge me a night. The staff was excellent and couldn’t ask for nicer people. "

"Bathroom dirty, half of roll of toilet paper, room was never clean during the staying. Rooms supposed to be smoke free and the cigarette smell was horrible and I am asmathic and have to get therapy. So far worst hotel I even stayed in the Covington area. The staff was very friendly "