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"Staff not friendly. Tights is not appropriate for front desk attendants. Room is meh- rough around the edges"

"No trash can in the room, microwave and fridge, but no coffee, NO PHONE"

"When I got there, the staffing was very polite, but I was notified that my room is on the fifth floor. The elevator is broken so I had to climb up the steps as I’m walking through the hallway to get to the steps. A nasty smell is coming from somewhere in the hallway then I get to the staircase and there’s cigarette buds mud, ripped up Amazon packages in the hallway just smelled really nasty as I get to the fifth floor a stronger nasty smell like mold as I get to the room and everything was okay I checked the bed. Everything was good up until I got to the towels and they had brown stains on them. There was a hole in the bedsheet. Then at 7:30 in the morning there’s construction going on in the room next to us. "

"Everything about this hotel was great. The location, staff and cleanliness was outstanding. I am in Henrico once or twice a month and this will be my go to hotel. "

"The couch was like sitting on a boulder. The bed was ok not as comfy as other places I have stayed. The light switches didn’t work properly and the shower put more water in the tub than in the shower breakfast was horrible!!!! Breakfast staff couldn’t communicate effectively with patrons "

"Yes"

"Everything was fine with the exception of the bathtub. There was a large crack in the wall tile and the tub was old and cracking which appeared unsafe to shower in.,"

"Very accommodating and competent staff. Felt safe and welcomed"

"Hotel is under construction and not very nice."