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"Comfortable Room"

"Very live hotel, nice staff and clean. "

"A quiet and comfortable place"

"Location was great. Valet parking was very accommodating-- extremely helpful"

"Clean room as always Accessible to all main spots in Chicago "

"I think you took advantage of people needing a place to stay when their flight was cancelled. The price was very inflated but we had very little choice about where we could stay. "

"Great experience "

"Goods "

"This was such a disappointing and underwhelming stay. There is zero soundproofing in the rooms, (constant door closing can be heard even over my white noise), housekeeping knocked at 8:20am to assess whether we were still in the room and my daughter was still sleeping, poor internet (WiFi was temperamental and TV was constantly losing signal), the terrace was closed/doors locked, pillows are thin and useless, beds are low to the ground, the carpet is stained and dingy, and I had to ask the front desk twice to review my profile bc I had been charged twice (was resolved). The food is such a loss here. If you’ve ever had food at a bowling alley, this is exactly what the line of food tastes like: I ordered beef empanadas and the margheritia pizza. The pizza tasted previously frozen and the empanadas give me Dollar General frozen food. Thank goodness I paid for “room only” and not the food/beverage package. The strong wins: location, and the bar scene/bartender. Valet was also exceptional. Only reason I didn’t give it 1 star. Do not recommend. The pictures do it way more justice than it deserves. If you’re seeking luxury, this is not it. And perhaps I was booked in a “cheap”/non-upgraded room, but this is not worth it."