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"I checked out early, and a rude employee refused to provide a refund. If you plan to set a laptop in your room, the desk is way too small. Looks like a kindergarten. Breakfast is very basic. Poor. That's how you lose a customer. Never again."

"The Mercure hotel in Bochum is an excellent hotel with very friendly staff."

"Ja"

"Everything was perfect. The only thing that I didn’t like was that I payed for late check out and listened to the instructions of the receptionist who told me to hang the „do not disturb“ so nobody would disturb me the next morning. But the staff was still knocking like 3 different times. But apart of that and overall everything was perfect. "

"Offered a free drink on arrival and well looked after throughout"

"Staff was cheerful and helpful. "

"Room was perfect. Staff was incredible "

"Clean room, nicely presented bathroom. "

"all good"