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Reviews of Sunset Island Resort

3.5 out of 5
Sunset Island Resort
3 Sunset Boulevard, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 250 reviews" "
Rating 8 - Good. 109 out of 250 reviews" "
Rating 6 - Okay. 36 out of 250 reviews" "
Rating 4 - Poor. 19 out of 250 reviews" "
Rating 2 - Terrible. 13 out of 250 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
It was ok. Could’ve been better. Could’ve been stocked and had simple things that normal hotels should have... like more than 1 mug...
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, room comfort
Arrived room wasn’t ready left come back 2 hrs later no one to be found . Room untidy staff rude
Stayed 2 nights in Jul 2020

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, room comfort
Terrible
Absolutely terrible , rude staff
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property was aged but nice and clean. Disappointing no blankets on beds, only one pillow. Although we arrived when reception was open, it was not and once we finally got onto them they were very hard to understand. Also there was no lift and I had to walk up 3 flights of stairs I suffer with arthritis
Stayed 1 night in Aug 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Undercover parking, size of two bedroom apartment.
Stayed 1 night in Apr 2019

8/10 Good

Sel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location 👍👍. Close to shops but away from Main Street. A home away from home .
Stayed 8 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to wait outside for a long time for someone to come and open reception although it was only 5.20 pm. Immediately asked to upgrade at extra cost. Told that Air-Conditioner was not working properly in the room. Stayed 4 days and no effort was made to fix the Air-Conditioner. Very disappointing.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Sunset Island Resort management, Thankyou for providing me and my friends a place to stay over New Years Eve 2018, we are happy to report the room was nice and clean and within a great walking distance to the lovely Surfers Paradise. I would however have to report that the Fridge in our apartment was barely functional and we were unable to store our icecream to enjoy by the balcony to overlook the pool. This caused our fellow guests some stress. As a side note other guests looked at me weird when I was trying to take sunset photos. Would like to feel less self-conscious please!! Overall 9.5/10 would recommend
Stayed 2 nights in Dec 2018
Response from Sunset Island Resort on 11 Jan 2019
Dear Anonymous Thank you for choosing Sunset Island Resort for your recent stay in Gold Coast ! We Love to hear your feedback and use it to review and improve our services ! Looking forward to welcome you again.

8/10 Good

Norazin aimi binti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Donna, Eagleby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay pitty the pool was always warm also in our unit we only had 1 dinner plate and 4 dessert plates. Very disappointing as there was 5 of us that checked in. Otherwuse great friendly service.
Stayed 2 nights in Dec 2018
Response from Sunset Island Resort on 11 Jan 2019
Hello Donna Thank you for your recent stay in Sunset Island Resort.! We Love to hear your feedback and use it to review and improve our services ! Looking forward to welcome you again soon.

8/10 Good

myenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff and access to all amenities. Please no more surveys this the third One
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Rooms were clean but stairs were a killer - NO LIFTS!! Should have been warned that there are no lifts.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close to cavill ave! Very chilled out and laid back vibes... just what we wanted. Fully self contained. I will be back many more times!
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2018

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
The room facilities were great. The pool and spa wad great. Location great. Car park security great. The only downside ... no elevator.
Stayed 2 nights in Jun 2018

10/10 Excellent

kristie, gatton qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious units plenty of room
It was awesome we loved it the staff were very helpful and friendly the rooms were very nice the views were great it was only a 10 min walk to the esplanade and the hotel was situated in a quiet area so you were far enough away from the koas but close enough to walk to everything we will be definitely be staying here again thank you
Stayed 2 nights in Jun 2018

4/10 Poor

Bee, Sunshine Coast

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for
Booked a 2 bedroom apartment for my family and I at the last minute at a discounted rate. We arrived just after 7pm and checked in. we drove down to the locked underground parking and found there were no lifts. This could be a problem if you had a lot of suitcases to lug up many flights of narrow staircases. We found the apartment to be clean but in much need of some new paint and a bit of TLC, bits of the ceiling was falling down from a leak and lots of scratch marks on the walls. There were no batteries in any of the TV remotes or the aircon remote and only a single sheet on the beds, when I went looking for more blankets for my 2 young boys there was only 1 to be found. It was already 12'C outside and was going to get even colder so 1 sheet was not adequate. We tried to call the reception but no one was there, we then tried to call the after hours number only to get voicemail and no one bothered to call us back. It was a very uncomfortable night. The next day we managed to find someone to bring us some batteries for the aircon and 2 more blankets. When they arrived at the room they were rather grumpy and very put out by our request. We did not feel comfortable in this hotel and will not stay here again.
Stayed 2 nights in May 2018

8/10 Good

olley, south coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable
this property was clean and comfortable with everything you need, It was roomy had a pool and was close to the centre of Surfers Paradise.
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Aircon doesn’t work, basic furniture no proper lounge. Good place to stay if need to sleep a lot of people location ok for price.
Stayed 1 night in Apr 2018

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Island Resort
Very close to all amenities and surfers Paradise, eating and public transport, a must book in place for any visitor to the Gold Coast, I will be booking in there next time I visit, you should to.

6/10 Okay

Terry

Disliked: Room comfort
Well worth the money, but......
Fantastic location, we were on the third floor, no lift. The room was clean and adequate for our needs, but was not great. It was great value for money, and well worth the money we paid. I stayed with my daughter and with a one bedroom unit, I got to stay in a rollaway in the lounge room, it was a bit uncomfortable. Air conditioning was only in the lounge, so I froze and my daughter had the fan over the bed going full blast. You get what you pay for, and I think I would stay here again if it was just me, but if I was to bring my wife and younger son, I think I would need to pay more to upgrade a bit, at least to a place with a lift.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
I had a great time . The staff were very nice and helpful Location was excellent only walking distance from the beach. For overseas visitors free WiFi would have been nice! .
Stayed 7 nights in Feb 2018

6/10 Okay

shreyas, sydney

Disliked: Cleanliness, staff & service
Good place near surface paradise
The hotel was nice with excellent spacious rooms, however room service was terrible as the room wasnt cleaned throughout the entire stay(3 days and 4 nights) . The basic ammenties were also not given after the first day( soaps ,shower gels etc) no wonder if they thought we had to ask everyday for all that basic needs.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly stay.
Nice friendly place good for kids and just a short drive from main surfers .easy parking underneath .rooms are nice plenty of space .
Stayed 8 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
very nice, very quiet. very nice, very quiet. very nice, very quiet. very nice, very quiet. very nice, very quiet.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not actually serviced apartments
Despite saying it’s a serviced apartment not once during our 1 week stay did they even attempt to service our room. Room had strange banging noise every 5mins from hot water system. Bed was like sleeping on a concrete slab. It was okay, spa was great, pool was always 30 degrees which was annoying. 4/10
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Always handy to everywhere and always accomodating
Stayed 3 nights in Dec 2017

2/10 Terrible

naydene, perth w.a

Disliked: Staff & service, property conditions & facilities, room comfort
Staff were not helpful. Sofa bed was broken on arrival they gave us two foam matresses to sleep on the hard floor and said they would replace the sofa in the morning, they never did. Six nights on the floor. Tv didnt work and had to be replaced. No iron was in our apartment or broom or vaccuum. Only restocked shampoo etc when asked but did not give more soap. Poor service.
Stayed 6 nights in Dec 2017

6/10 Okay

Farzad

Disliked: Cleanliness, property conditions & facilities, room comfort
Air conditioner
Air conditioner wouldn’t work
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017

6/10 Okay

Bahjat, Sydney

Liked: Cleanliness, staff & service, room comfort
Nice and quite
It was good, and walkable. But the air conditioning is in the living room.
Stayed 3 nights in Oct 2017

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Our stay was great. Our room was ready early and was clean and comfortable.
Stayed 1 night in Oct 2017

8/10 Good

tracey, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable
Have stayed here a few times it's well priced has good amenities handy location and great pool
Stayed 4 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleanliness was terrible. overpriced. Only decent thing was the location.
Stayed 1 night in Oct 2017

8/10 Good

JJ, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious apartment near everything
Lovely quiet apartments close to everything. Staff very helpful and willing to assist. Loved the room - very spacious great for family and close to all you need. Car parking too. Would stay again and recommend highly.
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning not in the bedroom no fresh towels had to use the same towel for three days no one done the room service or cleaning
Stayed 3 nights in Sep 2017

6/10 Okay

Katherine, Melbourne

Disliked: Room comfort
average stay but good access to Cavill
Good walk to bus stops and Cavill Ave, but was in a very noisy area. Poor sleep with terrible bedding and pillows, terrible ironing board and we had to pay extra for our children- when it was not clear when booked on WoTIF. It was a nice large apartment though. On balance, I would not stay there again
Stayed 4 nights in Sep 2017

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

6/10 Okay

Mel, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Close to Surfers, nice apartment. But so noisy
Sorry I don't normally write reviews, but I never slept all night here due to hearing every little noise from other rooms. Some rooms partied all night and other noises were just taps and toilets etc. Very bad designed walls that allow all the noises to travel. Apart from that, it was lovely.
Stayed 1 night in Aug 2017

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room was good, not far from Cavill Ave, very pleased with our stay.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for singles not family
Bad staff and service and the hotel was far from beach or
Stayed 3 nights in Jun 2017