Reviews

9.4

Exceptional

Rating 10 - Excellent. 454 out of 637 reviews" "
Rating 8 - Good. 140 out of 637 reviews" "
Rating 6 - Okay. 33 out of 637 reviews" "
Rating 4 - Poor. 7 out of 637 reviews" "
Rating 2 - Terrible. 3 out of 637 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A truly remarkable place to stay. Ticked all the boxes. The beach/ocean view from a 16F room balcony is simply stunning. Would love to come again.
Stayed 2 nights in Jan 2024
Response from Reflections Coolangatta Beach on 21 Feb 2024
Hi Allen, Thankyou for your 5/5 star review, we hope to welcome you again soon!

8/10 Good

Kurt

Stayed 3 nights in Jan 2024
Response from Reflections Coolangatta Beach on 21 Feb 2024
Hi Kurt,Thankyou for your 4/5 star review, we hope to welcome you again soon!

6/10 Okay

Peter

Travelled with family
Disliked: Amenities
Great location, didn't need the car for entire stay. Great view, but windows were not clean. Decor in much need or upgrading, very dated. A few of the curtains needing new hooks so not hanging down. The pool was only open in the afternoon after 3.30pm, but fine as the weather was good and we went to beach each day, but if weather was not great it would of been very disappointing for the kids to not be able to use the spa.
Stayed 3 nights in Jan 2024
Response from Reflections Coolangatta Beach on 21 Feb 2024
Hi Peter,Thankyou for your review on your recent stay with us. We are glad that you enjoyed our location. We are sorry to read that there were issues with the apartment, we will follow up on this. Kind regards

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Reflections Coolangatta Beach on 1 Nov 2023
Hi Matthew, Thanks for your review on your recent stay with us, we hope to see you again.

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Property is really clean and tidy. Pool was right temperature even though it’s in a bit of a wind tunnel. Close to everything and great walking opportunities
Stayed 3 nights in Oct 2023
Response from Reflection Tower Two on 25 Oct 2023
Hi Patricia,Thank you for your review and 5/5 rating. We are delighted to hear you found Reflection Tower Two to be clean and tidy as well as enjoyed our central location.We do hope to welcome you again soon.Kind regards,Reflection Tower Two

10/10 Excellent

Sacha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time at R2 perfect location walking distance to all local amenities. Will definitely stay again.
Stayed 4 nights in Aug 2023
Response from Reflections Tower Two on 28 Aug 2023
Hi Sacha,Thank you for taking the time to review your stay! We're happy to hear you loved your time here.We hope to see you again soon.Kind regards,Reflections

8/10 Good

Brenton

Stayed 2 nights in Jun 2023
Response from Reflections Coolangatta Beach on 3 July 2023
Hi Brenton,Thank you for your review!We're glad you enjoyed your visit.Kind regards,Reflections

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartments and views. Great position and good service from reception personnel.
Stayed 3 nights in May 2023
Response from Reflections Coolangatta Beach on 24 May 2023
Hi James,Thank you for your feedback! We're happy to hear you loved our apartments and the glorious views.We hope to accommodate you again soon.Kind regards,Reflections

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
The staff are really friendly and very helpful
Stayed 10 nights in May 2023
Response from Reflections Coolangatta Beach on 24 May 2023
Hi Deborah,Thank you for your 5 star rating, we're happy to hear our staff were helpful to you during your stay.We hope to see you again soon!Kind regards,Reflections

10/10 Excellent

Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Reflections Coolangatta Beach on 18 May 2023
Hi Sandy,Thank you for your 5 star rating! We're glad to hear you have had a positive experience while visiting us.Kind regards,Reflections

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness
Great view , everything was great .
Stayed 4 nights in Mar 2023
Response from Reflections Coolangatta Beach on 7 Mar 2023
Hi Thomas,Thank you for your 5 Star Review! We're glad everything was great and you enjoyed the views as much as we do.We hope to see you again soon!Kind regards,Reflections

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location,everything you need at your doorstep Room clean & tidy Noora at reception lovely would recommend
Stayed 6 nights in Feb 2023
Response from Reservations on 25 Feb 2023
Hi Shane,Thank you for taking the time to share your positive feedback with us! We are happy to hear you enjoyed your stay with us and look forward to welcoming you again in the future.Kind Regards,Reflections

4/10 Poor

Graham

Travelled with family
Disliked: Cleanliness
Property not maintained, lots of broken things. Apartment lacking kitchen items. Cleanliness terribly poor. Chip packets / cellophane wrappers under bed, stained & dirty sheets.
Stayed 3 nights in Feb 2023
Response from Reflections Coolangatta Beach on 6 Feb 2023
Hi Graham,Thank you for taking the time to review your stay with us.All feedback is taken on board and we will look into these issues further.Kind regards,Reflections Coolangatta

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Great family stay
Always a great place to stay. Beautiful views and accomodation and easy access to the beach and dining options.
Stayed 5 nights in Dec 2022
Response from Reflections Coolangatta Beach on 3 Jan 2023
Hi Anthony,We are so pleased to read your stay was pleasant and hope to welcome you back in the future.Kind regards,

8/10 Good

Luke

Travelled with family
Liked: Room comfort
Stayed 10 nights in Nov 2022
Response from Reflections Tower Two on 21 Dec 2022
Hi Luke, Thank you so much for taking the time to provide this rating, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2022
Response from Reflections Tower Two on 17 Nov 2022
Thank you so much for taking the time to provide this rating, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, amenities
Perfect place as always Been staying there for many years Traveling from the US every year This place is organized, clean and always accommodating Never need to worry about anything. They take perfect care of everyone
Stayed 9 nights in Aug 2022
Response from Reflections Tower Two on 26 Sept 2022
Thank you for the wonderful review of your recent stay with us, the staff will be so happy to hear. See you next year!

8/10 Good

Brian, Ringwood

Liked: Amenities
Stayed 4 nights in Jul 2022
Response from Reflections Tower Two on 19 Aug 2022
Hi BrianWe appreciate you taking the time to provide this wonderful rating and we hope to see you again soon.Kind Regards

6/10 Okay

Gemma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Rainy days
The 2 bedroom unit had amazing views from all rooms and was clean and had all conveniences. The staff was friendly and helpful. Even though it rained, there was plenty to do and lots of eateries as well as a Woolies not far away. The bus and train service are good if you are flying in to Brisbane. A good holiday!!
From the balcony
Stayed 5 nights in May 2022

8/10 Good

Healani

Liked: Cleanliness, amenities
Bedding was full of dust. No blankets provided. Maintenance on property seems over due as lots of things not working.
Stayed 3 nights in Mar 2022
Response from Reflections Tower Two on 5 Apr 2022
Hi Healani, We appreciate you taking the time to share your feedback and will ensure all comments are followed up on and rectified where required.

8/10 Good

Serg

Travelled with family and small children
The position of tower 2 is amazing.
Stayed 7 nights in Mar 2022
Response from Reflections Tower Two on 5 Apr 2022
Hi Serg, Thank you for taking the time to post this review. We're so glad to hear you enjoyed your beachfront location and we hope to welcome you back again soon

6/10 Okay

Stephanie

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Located in a fantastic spot on the beach and close to restaurants and clubs. Great size unit with everything provided. The only issue we had was that things were dusty - bedside tables, fans - and we had to clean them when we first got there.
Stayed 4 nights in Mar 2022
Response from Reflections Tower Two on 31 Mar 2022
Hi Stephanie, We appreciate you sharing your experience regarding your recent stay and are glad you enjoyed your stay and the location in the heart of Coolangatta. We hope to see you again soon.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about the property 👍
Stayed 2 nights in Mar 2022
Response from Reflections Tower Two on 29 Mar 2022
Hi Claire, Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022
Response from Reflections Tower Two on 22 Mar 2022
Thank you for your review, we hope to see you again soon!

8/10 Good

Natasha

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it. Best location and views. A walk across the the road to my favourite beach. Restaurants and cafes all around. My favourite place to stay. Only downfall this time was the room was pretty dirty compared to previous times I have stayed. Hoping it was just a one off as I love this place
Stayed 5 nights in Dec 2021

6/10 Okay

Verified traveller

Stayed 9 nights in May 2021

10/10 Excellent

Susanna

Liked: Cleanliness, room comfort
Wonderful location and accommodation
Really great accommodation and location. 2 bedroom apartment was spacious and lacking nothing . Full kitchen , dining table , lounge room and 2 bedrooms 2 bathrooms . Balcony a good size with ocean views . Only room for improvement would be a more comfortable lounge suite in the apartment we stayed in-1106. Pool area can get a little breezy and could do with a few more deck chairs but overall a wonderful venue and we will stay there again.
Stayed 5 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
We have stayed at Tower 2 a number of times and have always been very happy with our stay. Unfortunately on this trip, management moved us to the adjacent building, Reflection On The Sea. Our review refers to our stay at this building. The room requires a full refresh. A number of room lights do not function, the mattress in the master suite is long past being comfortable to sleep in, ‘soft close’ features for kitchen drawers and toilet seats do not exist so they make a lot of racket when in use, block out blinds need to be installed due to the proximity of Twin Towns radiant neon lights (the current blinds did nothing to dim the light from outside during the night), double glazing needs to be installed (we could hear conversations occurring at ground level from our 10 floor during the night even though balcony doors were closed), Foxtel was advertised as available but was limited to sports channels and Showcase only (there were no movie options, and the rest was free to air) and the wifi was sub-standard (we had to use our own hotspot). Communication by management of this change to the other building was not provided. Whilst we received a call from a staff member regarding our stay, no indication of the move to this building was provided. Check-in time is 2pm, we arrived a little after 3pm but no reception staff were present to check us in as they do not staff their desk after 3pm on Saturdays. The locale is fantastic and air-con worked well but that’s about it.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reflection Tower Two was great. One critique is the main bedroom in a 3 bedroom apartment should have true Queen or King size bed and not 2 single beds pushed together.
Stayed 5 nights in Feb 2021
Response from Reflection Tower Two on 12 Mar 2021
Hi, Thank you for your rating. We appreciate you taking the time to share your rating here on Wotif and do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Maureen, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment. Well appointed. Great locatiin with excellent views. Great place to stay
Stayed 3 nights in Jan 2021
Response from Reflection Tower Two on 5 Feb 2021
Hi Maureen, Thank you for your review and 5/5 rating. We appreciate your lovely comments and do hope to welcome you again in the near future. Kind regards, Reflection Tower Two

8/10 Good

Terese, brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
easy check in , easy parking , very relaxing and quiet location ,
Stayed 2 nights in Jan 2021
Response from Reflection Tower Two on 5 Feb 2021
Hi Terese, Thank you for your review. We are pleased to hear you found your stay to be relaxing and enjoyed our location. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, room comfort
Location location
Great location and room fitted will all the necessities. Pool area was not very good and is in a wind tunnel. We did not spend any time at the pool area as it wasn’t very inviting and limited seating. The bbq area and teppinyaki looked great and clean.Master bed not that comfortable and bed head rocked around every time you moved. I would stay here again and would recommend these apartments. Spacious and beautiful views. Supermarket within walking distance.
Stayed 5 nights in Dec 2020
Response from Reflection Tower Two on 22 Jan 2021
Hi Nadine, Thank you for your review. We are glad to hear you found our location to be great and that you would recommend Reflection Tower Two. We look forward to welcoming you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from Reflection Tower Two on 1 Dec 2020
Hi Michael, Thank you for your 10/10 rating. We are pleased to receive it and do hope that we can welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Brenton, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front office staff extremely helpful. In particular Denise who arranged for the room format to be changed. 2 singles to a queen bed for my elderly parents ( in their early 80’s ) Great views from the balcony and a very spacious apartment
Stayed 2 nights in Oct 2020
Response from Reflection Tower Two on 30 Oct 2020
Hi Brenton, Thank you for your review. We are thrilled to hear you found our staff to be extremely helpful. It is great to hear enjoyed our beachfront views and spacious apartment during your stay. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Great view and size of the apartment. Needs a little refresh from wear and tear over the years. Always a great place to stay and relax and close to everything that coolangatta has to offer.
Stayed 3 nights in Oct 2020
Response from Reflection Tower Two on 23 Oct 2020
Hi, Thank you for your feedback. We are pleased to hear you enjoyed your recent stay here with us. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing
The hotel location was great and the BBQ area was very nice. Unfortunately our room did not seem to be fully cleaned from the prior guests. There was party stars all through the rug and on the carpet and hair still in the shower drain. I was in the spa for about 20 minutes with my Mum and my bikinis were completely wrecked by the spa chemicals. The gym and sauna were closed and not mentioned on Hotels.com
Stayed 3 nights in Oct 2020
Response from Reflection Tower Two on 30 Oct 2020
Hi Amy, Thank you for your review. We are glad to hear that you enjoyed our central beachfront location as well as our BBQ entertainment areas. We are disappointed to read your comments and do apologise for this. We will ensure your feedback is followed up on and rectified where needed. If you wish to discuss this further please contact us directly. We do hope that you can overlook this and that we can welcome you again for a return positive stay. Kind regards, Reflection Tower Two

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Reflection Tower Two on 20 Oct 2020
Hi, Thank you for your review. We appreciate it and do hope to welcome you again soon for a return positive stay. Kind regards, Reflection Tower Two

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, room comfort
Everything you could want all in one place!
Perfect location with stunning views. Great amenities, no need to use the car - everything within walking distance. Lovely, friendly staff at check in/out. Would definitely stay here again.
Stayed 2 nights in Oct 2020
Response from Reflection Tower Two on 15 Oct 2020
Hi Rebecca, Thank you for your review. We are delighted to hear you found our beachfront location to be perfect and enjoyed the views. We look forward to welcoming you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Nicole, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Love that the sliding doors open up the balcony completely for indoor/outdoor living. Only drawback was that if our stay was in high summer, the pool is so small. Only a lap pool....
Stayed 2 nights in Oct 2020
Response from Reflection Tower Two on 15 Oct 2020
Hi Nicole, Thank you for your review. We are glad to hear you enjoyed your recent stay here with us. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Great family spot
Great place to stay
Stayed 7 nights in Sep 2020
Response from Reflection Tower Two on 7 Oct 2020
Hi Anthony, Thank you for your review and 10/10 rating. We are thrilled to hear you found Reflection Tower Two a great place to stay. We hope to welcome you again soon. Kind regards, Reflection Tower Two

4/10 Poor

Stacey

Travelled with family
Stayed 3 nights in Jun 2020
Response from Reflection Tower Two on 5 July 2020
Hi Stacey, Thank you for your review. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

8/10 Good

Carol, Brisbane

Travelled with family
Liked: Cleanliness
The apartments and town are fantastic but I wouldn’t book with last minute again as we paid more and didn’t get breakfast compared to other guests for same place.
Stayed 3 nights in Jun 2020
Response from Reflection Tower Two on 5 July 2020
Hi Carole, Thank you for your feedback. We are delighted to hear you enjoyed your apartment and our central location. We have noted your comments. We do hope to welcome you again soon for a return stay. Kind regards, Reflection Tower Two

10/10 Excellent

LeanneM, Gold Coast

Travelled with group
Liked: Cleanliness, amenities
Great location, close to everything and stunning views
Stayed 2 nights in Jun 2020
Response from Reflection Tower Two on 5 July 2020
Hi LeanneM, It is great to hear you enjoyed our central beachfront location. We appreciate you taking the time to leave your feedback and do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Shannon, Coolangatta

Travelled with family
Liked: Cleanliness, amenities
Brilliant views of the beach and excellent location. It is walking distance to restaurants, shops, time zone and movies
Stayed 3 nights in Jun 2020
Response from Reflection Tower Two on 5 July 2020
Hi Shannon, Thank you for your feedback. We are delighted to hear such positive comments regarding your stay here with us. We hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2020
Response from Reflection Tower Two on 18 June 2020
Hi, Thank you for your 5-star rating. We appreciate it and do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Fantastic, will be back
Fantastic location and hotel facilities. Beautiful apartment
Stayed 4 nights in Mar 2020
Response from Reflection Tower Two on 24 Mar 2020
Hi, Thank you for your review. We are delighted to read your positive reviews regarding your recent stay here with us. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first class
great position full service restaurants underneath without leaving the building
Stayed 2 nights in Mar 2020
Response from Reflection Tower Two on 16 Mar 2020
Hi Marilyn, Thank you for your review. We are delighted to hear that you enjoyed our convenient location to nearby restaurants. We do hope to welcome you again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Anne, Ramsgate

Travelled with partner
Liked: Cleanliness, amenities
Close walking to everything. Clubs, beach ,shops. Clean, great views,beautiful unit
Stayed 2 nights in Mar 2020
Response from Reflection Tower Two on 5 Mar 2020
Hi Anne, Thank you for your review. We are pleased to hear your feedback. We do hope to welcome you back again soon. Kind regards, Reflection Tower Two

10/10 Excellent

Judy, Brisbane Queensland

Travelled with family, Travelled with family and small children
Liked: Cleanliness
My family loves staying at Reflections ... This year we stayed for 7 nights at Tower 2 on 6th floor in a 3 bedroom. The view from our unit was unbelievable. Close to all amenities and beach. Pool,spa and saunas were used regularly by my kids. I would highly recommend Reflections.
Stayed 7 nights in Feb 2020
Response from Reflection Tower Two on 5 Mar 2020
Hi Judy, We are delighted to hear your family loves staying here with us at Reflection Tower Two. It is great that you highly recommend us. We do hope to welcome you again! Kind regards, Reflection Tower Two