Budget Twin Room
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Reviews of Red Star Hotels Palm Beach

3 out of 5
Red Star Hotels Palm Beach
1026 Gold Coast Highway, Palm Beach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 132 out of 318 reviews" "
Rating 8 - Good. 128 out of 318 reviews" "
Rating 6 - Okay. 34 out of 318 reviews" "
Rating 4 - Poor. 8 out of 318 reviews" "
Rating 2 - Terrible. 16 out of 318 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Murray

Stayed 2 nights in Mar 2024
Response from Charlee on 19 Mar 2024
Hey Murray, Glad you enjoyed your stay! :)

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Neat and tidy, very friendly staff. Great for a quick stop over
Stayed 1 night in Mar 2024
Response from Charlee on 15 Mar 2024
Hey Deb, Glad to hear you enjoyed your stay!! We hope too see you again soon :)

8/10 Good

Kevini Valu

Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable and easy to get to places
Stayed 5 nights in Jan 2024
Response from Inika on 3 Feb 2024
Thank you for taking the time to review our hotel, Happy to hear you enjoyed your stay with us and we look forward to having your company again.

6/10 Okay

Tatenda

Disliked: Staff & service
In general great location especially if you want to catch a flight with less hustle.Hotel itself,okayish although my bed linen wasn’t changed next morning even after I had put the sign outside my door to request attention.Beds and all facilities inside descent and looked like it’s been recently renovated.
Stayed 2 nights in Jan 2024
Response from Charlee on 22 Jan 2024
We are so happy to hear you enjoyed your stay! :) and i apologise for the bed linen not being changed, that is unacceptable. i hope that we can accommodate you better in the future, and see you again!! :)

10/10 Excellent

Losaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff. Really nice room and stay.
Stayed 1 night in Jan 2024
Response from Charlee on 22 Jan 2024
We are so happy to hear that you enjoyed your stay, and we hope t see you again soon!:)

6/10 Okay

Devi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charlee on 22 Jan 2024
Glad you enjoyed your stay :)

10/10 Excellent

Lyudmyla

Stayed 1 night in Jan 2024
Response from Charlee on 22 Jan 2024
Glad you enjoyed your stay!! :)

10/10 Excellent

Fei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charlee on 22 Jan 2024
Glad you enjoyed your stay!! :)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlee on 22 Jan 2024
Glad you enjoyed your stay!! :)

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean, good shower. No breakfast offered not even continental , that would be a good low cost extra.
Stayed 1 night in Dec 2023
Response from Charlee on 8 Dec 2023
Hello Gary thanks for your review and feedback :)

8/10 Good

Sharyn

A little noisy at night due to traffic. The door to the shared balcony did not lock so we were offered another room. Everything else was excellent
Stayed 1 night in Nov 2023
Response from Charlee on 5 Dec 2023
Hello Sharon,we are glad to hear you enjoyed your stay with us and i am glad we could accomodate you to the best of our ability. Hope too see you again soon :)

10/10 Excellent

Angeliki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to the beach and local cafes. Renovated and fresh rooms
Stayed 1 night in Nov 2023
Response from Charlee on 23 Nov 2023
its amazing to hear you enjoyed your stay!! and we look forward to seeing you again soon!!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Charlee on 6 Nov 2023
Glad to hear you enjoyed your stay with us! we Look forward to seeing you again soon :)

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay in convenient location
Stayed 1 night in Oct 2023
Response from Charlee on 30 Oct 2023
Thank you for your kind review :) we hope too see you again soon

8/10 Good

Mia and Scott

Stayed 1 night in Oct 2023
Response from Charlee on 18 Nov 2023
Thank you for your review, and we hope too see you again soon :)

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jade at the front desk was very helpful. Rooms had been renovated recently, and very good value for the money.
Stayed 1 night in Oct 2023
Response from Jade on 28 Oct 2023
Hi Stephen, Thanks so much for your kind review.I'm glad you enjoyed your stay :) Hopefully see you again!Thank you

10/10 Excellent

Graham

Travelled with partner
Liked: Amenities
The accommodation was first class with a recent upgrade completed on the room we stayed in. The Motel is situated close to Palm Beach shops & services and close to a beautiful beach across the Gold Coast Highway. We will definitely stay here again on our next visit to the Coast.
Stayed 2 nights in Oct 2023
Response from Jade on 27 Oct 2023
Hey Graham!Thank you so much for your kind review, I'm so glad you enjoyed your stay with us :)Look forward to seeing you againThank you

8/10 Good

Chentelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were thorough and accommodating
Stayed 1 night in Oct 2023
Response from Jade on 31 Oct 2023
Thank you Chentelle, hopefully we will see you again! :)

6/10 Okay

Alfredo De

Stayed 1 night in Oct 2023
Response from Jade on 14 Oct 2023
Thank you for the review :)

10/10 Excellent

Phillipa

Stayed 1 night in Oct 2023
Response from Jade on 27 Oct 2023
Thanks so much :) We're glad you enjoyed your stay with us!

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jade on 6 Oct 2023
Thank you for your review :)

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Jade on 20 Oct 2023
Thank you for your kind review, I'm glad you enjoyed your stay :)

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No lift to 3rd floor unit - however it was as advised.
Stayed 1 night in Sep 2023
Response from Inika on 27 Sept 2023
Hi,Thank you for taking the time to review our hotel, yes, all our rooms are up either one or two flights of stairs. Thak you for staying with us and look forward to having your company again.

8/10 Good

Enoka

Stayed 1 night in Sep 2023
Response from Charlee on 16 Oct 2023
Thank You for your review. We really apricate it :)

6/10 Okay

Adrian

Travelled with partner
Liked: Cleanliness, staff & service
Room wasn't what we were expecting only 3 single beds, no balcony
Stayed 3 nights in Sep 2023
Response from Inika on 27 Sept 2023
Hi,Sorry your stay with us wasn't what you expected. The room you booked does say that there are 3 singles beds and no balcony. Thank you for staying with us and we hope to see you again. Take care.

10/10 Excellent

kevin and lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely refurbished room friendly staff great overall stay
Stayed 4 nights in Sep 2023
Response from Charlee on 20 Sept 2023
Glad you enjoyed your stay, thanks for the kind review :) and we hope too see you again soon!!

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style accom, but it was comfy, the beds were great, shower pressure was good, shower/toilet a little bit small, but it was good value for money
Stayed 2 nights in Sep 2023
Response from Charlee on 18 Sept 2023
Glad you enjoyed your stay :) Thank you for your feedback, hope too see you again!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very spacious and clean but the premises was too noisy and pool area not inviting at all. Staff were great and location was ok but a bit far from restaurants and bars but still walking distance 👍
Stayed 1 night in Aug 2023
Response from Inika on 28 Aug 2023
Hi Karen,Thank you for reviewing our hotel, yes, we are renovating at the moment but should be all done in the next couple of weeks.We are lucky to be located in an amazing spot, close to the beach, parks, local shops, restaurants and with public transport right out front. We are happy to hear that you found your room clean and spacious. Take care and we look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Great service
Jason was exceptionally helpful, even assisting me with my bags up the stairs. There is work being done on some rooms, but noise and disruptions were minimal. My room had recently been updated and was really lovely.
Stayed 4 nights in Jul 2023
Response from Inika on 9 Aug 2023
Thank you for your kind words, so happy to hear you enjoyed your stay with us and we look forward to having your company again.

8/10 Good

wayne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
verry good
Stayed 1 night in Jul 2023
Response from Jace on 17 July 2023
Hi Wayne thanks for your positive review. We appreciate you staying with us and we hope to do even better next time and earn ten out of ten!

10/10 Excellent

Billie

Stayed 1 night in Jun 2023
Response from Inika on 10 July 2023
Thank you

10/10 Excellent

Bunmi

Stayed 1 night in Jun 2023
Response from Inika on 10 July 2023
Thank you

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jun 2023
Response from Inika on 14 June 2023
Hi Gabrielle,Happy to hear that you found your clean and in a great location. Thank you for staying with us and we look forward to having your company again.

10/10 Excellent

Sepastiano

Stayed 1 night in Jun 2023
Response from Inika on 1 July 2023
Thank you

10/10 Excellent

Rob

Liked: Staff & service
Had a late arrival but the team were great to make sure everything was in order. Clean fresh and comfortable sheets. Plenty of towels. Hot shower and overall a very good overnight stay. Staff were very good!
Stayed 1 night in May 2023
Response from Inika on 19 May 2023
Thank you for your kind words, so happy that everything went smoothly on your arrival and that you found your room to be clean and comfortable.Thank you for staying with us and we look forward to having your company again. Tak care

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Receptionist was very pleasant and very helpful. Ratings due to ongoing alterations. Would like to have had bedside lights. Comfortable and plenty of hot water. Thanks.
Stayed 1 night in May 2023
Response from Marianna on 9 May 2023
Hello Margaret, thank you very much for your lovely review, it was our pleasure to have you!

10/10 Excellent

Dannielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very grateful for an early check in as we were attending a wedding locally.
Stayed 1 night in May 2023
Response from Inika on 8 May 2023
Thank you for staying with us, we look forward to having your company again.

8/10 Good

Maddy

Liked: Cleanliness, staff & service, amenities
Cheap and clean
Stayed 1 night in Apr 2023
Response from Marianna on 5 May 2023
Hello Maddy, thank you for your review, we are glad you had a good stay with us!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, comfortable, very clean, friendly staff.
Stayed 1 night in Apr 2023
Response from Inika on 25 Apr 2023
Hi Helen,Thank you for your kind words, so happy to hear that you enjoyed your stay with us and that you found your room clean and comfortable.We look forward to having your company again.

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was fine room was large very clean. Palm beach in general a bit naff. But for a short stay the red star was fine. We'd stay there again.
Stayed 1 night in Apr 2023
Response from Jason on 21 Apr 2023
Thanks for visiting James. Next time please ask us at reception for some recommendations and we will be glad to point you in the direction of some very cool and exciting places and lesser known destinations slightly off the beaten track in our local area!

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable
Stayed 1 night in Apr 2023
Response from Inika on 19 Apr 2023
Thank you, Helen,Happy to hear you enjoyed your stay with us and we look forward to seeing you again

10/10 Excellent

Lance

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Inika on 2 May 2023
Thank you

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service
Reception was most accomodating to our special circumstance.
Stayed 1 night in Apr 2023
Response from Inika on 11 Apr 2023
Hi Kim,Thank you for taking the time to review our hotel.Happy to hear you enjoyed your stay with us and we look forward to having you stay again

8/10 Good

Jessica

Stayed 1 night in Apr 2023
Response from Jason on 5 Apr 2023
Thanks Jessica we are glad you enjoyed your stay and we hope to earn a 10/10 next time

10/10 Excellent

Linda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A really nice place to stay - excellent price - friendly staff
Stayed 1 night in Mar 2023
Response from Jason on 28 Mar 2023
Thanks so much Linda. We really appreciate your kind review. We are always working to improve the hotel (including renovations this May) so we look forward to seeing you next time for an even better stay!

10/10 Excellent

Brian

Stayed 2 nights in Mar 2023
Response from Jace on 18 Apr 2023
Hi Brian. Thanks for staying and thanks for the great review!

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean big rooms
Stayed 1 night in Mar 2023
Response from Jason on 20 Mar 2023
Thanks for staying with us Stuart

10/10 Excellent

Melody

Liked: Cleanliness, property conditions & facilities
The stay was comfortable. The couple running the hotel were great, and kindly arranged our early check in so we could get ready for a wedding. Good location and close to the beach and lagoon.
Stayed 1 night in Mar 2023
Response from Jason on 20 Mar 2023
It was a pleasure to meet you and we hope the wedding was wonderful!

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy & Clean!! Best Customer Service anywhere I have ever stayed!!
Stayed 1 night in Mar 2023
Response from Inika on 14 Mar 2023
Hi Kathleen,Thank you for taking the time to review our hotel.So happy to hear you found your room clean and comfortable.We are happy you felt welcomed, and we look forward to having your company again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 red stars! For a budget Hotel it’s awesome. Everything you need, clean, super-comfy bed and very friendly managers who even helped my fiancée zip her dress before our fundraising dinner! Thank you.
Stayed 1 night in Mar 2023
Response from Jason on 13 Mar 2023
WE are so glad you had a good time! Our manager Marianna was pleased to help your stunning fiancée prepare for the big night out. Thanks for staying and we hope to see you again!