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Great facility with lots of shopping and dining close by, including a great in-house restaurant. Staff we pleasant and sorted a minor issue for me right away.
The room was dusty. The sofa bed was made up with dusty cushions from the sofa instead of pillows. The stairs and concrete areas had ground-in filth. There is no breakfast and no food choices until lunch time. Overall a tired old pub lacking maintenance and showing no interest in the motel side of things. A $14 mixed cocktail was served at the bar in a tiny flat glass. I would never subject my family to this again. Certainly not a comfortable nor nice experience.
Beverley
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Hi Beverly, we would like to apologise about your overall experience here at the Hinterland Hotel. We take your concerns serious and have since booked professional cleaners to service the stairs and surrounding areas. We have spoken to our housekeepers about the cleanliness of our rooms and how to correctly make our sofa beds and are will be getting them all steamed cleaned. If you would like to speak further please contact the hotel.
Good conditions for one or two nights. The access to the hotel in not very clear and we end up entry through the casino and bar, with all our baggage. That was the worst part. Until 10pm you still can ear some noise but the rest of night was calm.
Inês
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Oct 2023
Thanks Ines for the feedback, we are hoping to get our sinage to the hotel updated shortly
Good Accom. Everything you need and comfy bed. Staff very friendly and helpful. Highlight for us was tavern and excellent meal options. Staff here were very friendly. Overall a very good place for our 2 night stay.
Graeme
Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thanks Graeme for the feedback, we hope to see you again soon
Our room had its own balcony overlooking the river. It was lovely. The beds were really comfortable. We ate at the restaurant and the food was delicious. I would stay there again.
Dean
Stayed 2 nights in Sep 2023
Response from Hotel Management on 10 Sept 2023
Thanks Dean for the wonderful words.
8/10 Good
Michael
7 Sept 2023
Michael
Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thanks Michael for the review
4/10 Poor
Damian
2 Sept 2023
Damian
Stayed 1 night in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thanks Damian for the review, please let us know how we can improve.
Very convenient position, great having local shops next door. Fantastic having bistro/restaurant connected to the accommodation. The room was very clean and the bed very comfortable. Air con/ heating was quite loud, that being the only issue. Would definitely stay again. 😊
Warren
Stayed 4 nights in Jun 2023
Response from Hotel Management on 25 June 2023
Thanks Warren for the review! We will look into the A/C in the room.
6/10 Okay
Kylie
Travelled with family
8 June 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was either scalding or cold.
Kylie
Stayed 2 nights in Jun 2023
Response from Hotel Management on 8 June 2023
Hi Kylie,Thank you for your feed back, we will get onto that with our plumbers.
4/10 Poor
Rhonda
4 June 2023
Rhonda
Stayed 2 nights in Jun 2023
Response from Hotel Management on 25 June 2023
Thanks Rhonda for taking the time to review us, hopefully we can get some extra feedback on how we can improve
Good location for driving access to freeway, shops and Sporting facilities (Heritage Stadium and Gold Coast Sports & Leisure Centre. Average external appearance but 3.5 star appointed rooms that are neat and comfortable. Daily room servicing was hit and miss. Friendly staff.
Robert
Stayed 4 nights in May 2023
Response from Hotel Management on 21 May 2023
Thanks Robert for the great review, I have let our housekeepers know about the room services.
Very friendly staff in all areas including restaurant
Marisa
Stayed 1 night in Apr 2023
Response from Hotel Management on 16 Apr 2023
Thanks Marisa for the review.
8/10 Good
Linda
Travelled with partner
27 Dec 2022
Liked: Staff & service
Lovely view of river, but balcony dirty and full of leaves, door frame filthy, cups still dirty from day before not cleaned or bin emptied, pizza and box still sitting on top of bin waiting to be emptied.
Linda
Stayed 3 nights in Dec 2022
Response from Hotel Management on 27 Dec 2022
Hi Linda,Thanks for takign the time to review the Hinterland Hotel.I will get onto our housekeeping team to follow up with your concerns.
Very expensive but was somewhat expected due to last minute booking. The reception was a little difficult to find as it is tucked behind the building, better signage needed. Was given the wrong room we had booked for, but the staff was helpful to rectify this. The aircon in our room was super noisy, but turning off and opening the balcony door was not an option as there was no fly screen. Average overall, OK for a short overnight stay.
It was in a convenient location, bed was comfy, bathroom was dirty, urine splatters on the floor, dirty muddy foot prints on the floor, dirty coffee mug, and rubbish sticking out under the bed, suggest you get new cleaners who have an eye for cleanliness.
The staff were rude and not helpful when checking in
There was no microwave
The whole place smells mouldy
Christine
Stayed 2 nights in Sep 2022
8/10 Good
Jason
28 Sept 2022
Jason
Stayed 2 nights in Sep 2022
4/10 Poor
Bronwyn
Travelled with family and small children
27 Sept 2022
We had booked a queen bed for 1 adult 2 little kids, but was given a double bed. When the pillows dont fit side bu side on the bed it is not a queen. Plus the room size is so small for the proce of the venue.
Bronwyn
Stayed 1 night in Sep 2022
6/10 Okay
Nicole
Travelled with family
3 Sept 2022
Liked: Staff & service
The room had no tissues and no spoons for having a cup of tea.
We thought the room was very clean and had everything we needed for a one night stop over. The only thing I would say is that the family rooms are not easily accessible by pram as there is at least about 10 stairs to get to room
It smelt bad, barely any hot water in the shower and we had the aircon remote for room 2 but we were in room 10. So no aircon cus it was a different brand. Very disappointing. It was hot and smelly. Would no recommend