Terrace/patio

Reviews of Nightcap at Hinterland Hotel

3.5 out of 5
Nightcap at Hinterland Hotel
53 Station St, Nerang, QLD

Reviews

6.4
Rating 10 - Excellent. 57 out of 314 reviews" "
Rating 8 - Good. 78 out of 314 reviews" "
Rating 6 - Okay. 67 out of 314 reviews" "
Rating 4 - Poor. 68 out of 314 reviews" "
Rating 2 - Terrible. 44 out of 314 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location- fair price - clean -Nice staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 17 Feb 2024
Thanks Kaye for your feedback, we do appreciate it.

4/10 Poor

Christine

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 19 Jan 2024
Hi Christine, please let us know how we can improve on your stay, we appreciate all feedback.

8/10 Good

Bradie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with lots of shopping and dining close by, including a great in-house restaurant. Staff we pleasant and sorted a minor issue for me right away.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 14 Jan 2024
Thanks Bradie for leaving us feedback

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was obviously being renovated and there is more to do but inside the room was all you could expect.
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Thanks Tom for the feedback

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Thanks Judy for leaving us 5 out of 5 review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy
Stayed 1 night in Nov 2023
Response from Hotel Management on 14 Nov 2023
Thanks Stephen for leaving us feedback

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on 12 Nov 2023
Thanks Rodney for the feedback.

6/10 Okay

mandy

Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thanks Mandy for the feedback

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird as it is in the back of a casino type place. But clean and quiet for me.
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Nov 2023
Thanks Mike for the review

2/10 Terrible

Beverley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dusty. The sofa bed was made up with dusty cushions from the sofa instead of pillows. The stairs and concrete areas had ground-in filth. There is no breakfast and no food choices until lunch time. Overall a tired old pub lacking maintenance and showing no interest in the motel side of things. A $14 mixed cocktail was served at the bar in a tiny flat glass. I would never subject my family to this again. Certainly not a comfortable nor nice experience.
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Hi Beverly, we would like to apologise about your overall experience here at the Hinterland Hotel. We take your concerns serious and have since booked professional cleaners to service the stairs and surrounding areas. We have spoken to our housekeepers about the cleanliness of our rooms and how to correctly make our sofa beds and are will be getting them all steamed cleaned. If you would like to speak further please contact the hotel.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thanks Daniel for the review

8/10 Good

Brian William

Travelled with group
Liked: Cleanliness, staff & service
Very basic but clean and friendly
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thanks Brian for leaving us a review

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thanks David for the review

8/10 Good

Inês

Liked: Cleanliness, room comfort
Good conditions for one or two nights
Good conditions for one or two nights. The access to the hotel in not very clear and we end up entry through the casino and bar, with all our baggage. That was the worst part. Until 10pm you still can ear some noise but the rest of night was calm.
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Oct 2023
Thanks Ines for the feedback, we are hoping to get our sinage to the hotel updated shortly

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Accom. Everything you need and comfy bed. Staff very friendly and helpful. Highlight for us was tavern and excellent meal options. Staff here were very friendly. Overall a very good place for our 2 night stay.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thanks Graeme for the feedback, we hope to see you again soon

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice one night stay
Stayed 1 night in Sep 2023
Response from Hotel Management on 24 Sept 2023
Thanks for the feedback Hakan

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean, good food, good staff and service
Stayed 1 night in Sep 2023
Response from Hotel Management on 19 Sept 2023
Thanks Krzysztof for the great feedback

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had its own balcony overlooking the river. It was lovely. The beds were really comfortable. We ate at the restaurant and the food was delicious. I would stay there again.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 10 Sept 2023
Thanks Dean for the wonderful words.

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thanks Michael for the review

4/10 Poor

Damian

Stayed 1 night in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thanks Damian for the review, please let us know how we can improve.

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities
Suited our needs!
Stayed 2 nights in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thanks Judy for leaving us a review, please let us know what we can improve on.

8/10 Good

lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thanks Lisa for the review

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk from amazing, rooms are nice and perfect for what we needed it for.
Stayed 1 night in Sep 2023
Response from Hotel Management on 3 Sept 2023
Thanks Shannan for the feedback, we hope to see you again soon

6/10 Okay

ANNE MARE

Stayed 1 night in Aug 2023
Response from Hotel Management on 17 Sept 2023
Thanks Anne for takign the time to review the Hinterland Hotel.Please let us know what we can do better.

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't find the toaster
Stayed 1 night in Aug 2023
Response from Hotel Management on 27 Aug 2023
Thanks for your feedback; unfortunately we don’t supply toasters in our rooms.

10/10 Excellent

Christie

Stayed 2 nights in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thank you for taking the time to leave a review

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient position, great having local shops next door. Fantastic having bistro/restaurant connected to the accommodation. The room was very clean and the bed very comfortable. Air con/ heating was quite loud, that being the only issue. Would definitely stay again. 😊
Stayed 4 nights in Jun 2023
Response from Hotel Management on 25 June 2023
Thanks Warren for the review! We will look into the A/C in the room.

6/10 Okay

Kylie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was either scalding or cold.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 8 June 2023
Hi Kylie,Thank you for your feed back, we will get onto that with our plumbers.

4/10 Poor

Rhonda

Stayed 2 nights in Jun 2023
Response from Hotel Management on 25 June 2023
Thanks Rhonda for taking the time to review us, hopefully we can get some extra feedback on how we can improve

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Hotel Management on 24 May 2023
Thanks Kylie for the stars!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Good location for driving access to freeway, shops and Sporting facilities (Heritage Stadium and Gold Coast Sports & Leisure Centre. Average external appearance but 3.5 star appointed rooms that are neat and comfortable. Daily room servicing was hit and miss. Friendly staff.
Stayed 4 nights in May 2023
Response from Hotel Management on 21 May 2023
Thanks Robert for the great review, I have let our housekeepers know about the room services.

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2023
Response from Hotel Management on 21 May 2023
Thanks Roland for the review!!

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay staff are friendly the food is good and beautiful views.
Stayed 3 nights in Apr 2023
Response from Hinterland Hotel on 29 Apr 2023
Hi Elisha, Thank you for your feedback.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, tidy room, no highway noise, which I was concerned about. Meals at the hotel were good.
Stayed 1 night in Apr 2023
Response from Hotel Management on 23 Apr 2023
Thanks for your review Paul.

10/10 Excellent

Marisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff in all areas including restaurant
Stayed 1 night in Apr 2023
Response from Hotel Management on 16 Apr 2023
Thanks Marisa for the review.

8/10 Good

Linda

Travelled with partner
Liked: Staff & service
Lovely view of river, but balcony dirty and full of leaves, door frame filthy, cups still dirty from day before not cleaned or bin emptied, pizza and box still sitting on top of bin waiting to be emptied.
Stayed 3 nights in Dec 2022
Response from Hotel Management on 27 Dec 2022
Hi Linda,Thanks for takign the time to review the Hinterland Hotel.I will get onto our housekeeping team to follow up with your concerns.

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water views
Stayed 1 night in Dec 2022
Response from Hotel Management on 11 Dec 2022
Thanks Sasha for the feedback

6/10 Okay

Jason

Travelled with group
Liked: Staff & service
Very expensive but was somewhat expected due to last minute booking. The reception was a little difficult to find as it is tucked behind the building, better signage needed. Was given the wrong room we had booked for, but the staff was helpful to rectify this. The aircon in our room was super noisy, but turning off and opening the balcony door was not an option as there was no fly screen. Average overall, OK for a short overnight stay.

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was in a convenient location, bed was comfy, bathroom was dirty, urine splatters on the floor, dirty muddy foot prints on the floor, dirty coffee mug, and rubbish sticking out under the bed, suggest you get new cleaners who have an eye for cleanliness.
Stayed 1 night in Oct 2022

2/10 Terrible

Christine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude and not helpful when checking in There was no microwave The whole place smells mouldy
Stayed 2 nights in Sep 2022

8/10 Good

Jason

Stayed 2 nights in Sep 2022

4/10 Poor

Bronwyn

Travelled with family and small children
We had booked a queen bed for 1 adult 2 little kids, but was given a double bed. When the pillows dont fit side bu side on the bed it is not a queen. Plus the room size is so small for the proce of the venue.
Stayed 1 night in Sep 2022

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
The room had no tissues and no spoons for having a cup of tea.
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Darren

Stayed 1 night in Jun 2022

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and access - suited my purpose for an overnight stay with dining facilities nearby - reasonable tariff
Stayed 1 night in Jun 2022

10/10 Excellent

Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We thought the room was very clean and had everything we needed for a one night stop over. The only thing I would say is that the family rooms are not easily accessible by pram as there is at least about 10 stairs to get to room
Stayed 1 night in Jun 2022

6/10 Okay

Mat

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It smelt bad, barely any hot water in the shower and we had the aircon remote for room 2 but we were in room 10. So no aircon cus it was a different brand. Very disappointing. It was hot and smelly. Would no recommend
Stayed 1 night in May 2022

4/10 Poor

Kaaren

Disliked: Property conditions & facilities
Space. River view
Stayed 2 nights in May 2022