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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
718 Taughenbaugh Blvd, Rifle, CO

Reviews

6.0
Rating 10 - Excellent. 62 out of 426 reviews" "
Rating 8 - Good. 113 out of 426 reviews" "
Rating 6 - Okay. 87 out of 426 reviews" "
Rating 4 - Poor. 70 out of 426 reviews" "
Rating 2 - Terrible. 94 out of 426 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family and small children, Business traveller
Like location n staff were great
Stayed 1 night in Mar 2024
Response from SJ, Operations Manager on 25 Mar 2024
Matthew, Thank you for you staying with us! We are happy you enjoyed your stay!

6/10 Okay

Allysson

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly, I wasn’t expecting much. I just wanted a clean room to sleep in. The bathroom was gross, and the bedroom floors were so dirty.
Stayed 1 night in Mar 2024
Response from SJ, Operations Manager on 19 Mar 2024
We sincerely apologize for the issues you experienced during your stay. We have addressed this directly with our housekeeping staff.

2/10 Terrible

Jolee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived pretty late at night or else we would have cancelled our reservation as soon as we got there. They have a no smoking policy but the hallways were full of smoke and our hotel smoke detector was actually covered up. We had to be reassigned removes on our arrival because the door wouldn’t unlock. Between the “neighbors” and “neighborhood travelers” walking through and yelling down the halls throughout the night to the quality of the entire hotel room, I refuse to stay at another hotel under the same name. The neighborhood was pitch black around and we were lucky to park under what seemed like the one light in the parking lot. My husband told me once we were in the room he didn’t want me leaving by myself and he would worry about our luggage. I wouldn’t recommended this hotel ever and I made the mistake by not looking at the reviews before booking.
Stayed 1 night in Mar 2024
Response from SJ, Operations Manager on 25 Mar 2024
Jolee,We sincerely apologize for your experience. The batteries in the door lock for the first room you were assigned had died, so you were moved to another room. That was corrected the next morning. The timers on the lights were adjusted that evening, and the lighting issues was corrected as well. We do not allow smoking in the hotel and it is addressed as soon as it is brought to our attention.

6/10 Okay

Sarah

The front desk took 3 rings (1 minute between rings) to respond. I arrived at 330pm and check in time is 3p. The floor was covered in dirt as seen by the bottoms of my feet being covered once i removed my socks and shoes. The bed had hair on the top of it and once removing the duvet and top sheet there was more hair. The room had a full sized refrigerator and freezer as well as a kitchen sink and stove/oven with cabinets for storing. The TV had Netflix. There was a couch in the room and plenty of space to place belongings.
Stayed 1 night in Mar 2024
Response from SJ, Operations Manager on 7 Mar 2024
We sincerely apologize it took the front desk agent a few moments to respond. They were assisting another guest elsewhere in the hotel. We will address the issues with housekeeping you experienced as this is not acceptable. Since you had to wait, the desk agent did upgrade you from the simple king room you reserved to a king suite.

4/10 Poor

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Light switches did not work. Breakfast was very poor. The coffee perk was broken, no coffee in rooms either. Couldn't regulate temperature in the room. Will never stay here again!!
Stayed 1 night in Jan 2024
Response from SJ, Operations Manager on 10 Jan 2024
We sincerely apologize you were not happy with any aspects of your stay. We are working hard and provide a clean environment for our guests, while offering a budget friendly option, all while conducting upgrades and renovations to make your stay a better one. We do offer more than we are required to for breakfast.

2/10 Terrible

Maria

Stayed 1 night in Dec 2023
Response from SJ, Operations Manager on 2 Jan 2024
We sincerely apologize you were not happy with your stay. We are renovating to make the property a better guest experience.

6/10 Okay

Debbie

Travelled with family
Disliked: Amenities, property conditions & facilities
I truly believe they are trying to fix this place up but it’s going to take a lot of time. Even the workers doing work in the rooms are smoking inside. The night manager uses the exterior of a rooms cooling unit as his personal ash tray. There’s tape all over from an attempt to repaint. The room itself smelled okay and was very clean so they are trying.
Stayed 1 night in Dec 2023
Response from SJ, Operations Manager on 31 Dec 2023
Debbie,I did look into your feedback. Our maintenance department that is doing the renovating are all non smokers. Once our painting is complete, the tape will be removed.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down, dirty, repairs going on everywhere. Never had such a saggy bed before.
Stayed 1 night in Dec 2023
Response from SJ, Operations Manager on 31 Dec 2023
Brian,We sincerely apologize for your experience. We are renovating and painting at this time to make our guests experience in our hotel a better one.

8/10 Good

Illiana

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Response from SJ, Operations Manager on 7 Feb 2024
Thank you for staying with us!

6/10 Okay

Dianne

Business traveller
Liked: Cleanliness
Bed uncomfortable, Noise in building until late.
Stayed 1 night in Dec 2023
Response from SJ, Operations Manager on 25 Dec 2023
Thank you for your feedback.

10/10 Excellent

Idelia

Good
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 15 Oct 2023
Idelia, Thank you for staying with us! We are happy you enjoyed your stay!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 28 Oct 2023
Thank you for staying with us!

8/10 Good

Rayett

Travelled with family and small children
Liked: Cleanliness, staff & service
Had to have bed remade, it was not clran but clerk did take care of right away and do not spray ammonia around breakfast food
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 15 Oct 2023
Thank you for staying with us and for your feedback. We will address these issues with staff.

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No butter and jam for toast? No plates for toast? Breakfast is the poorest I had ever in all my tour for 30 years.
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 15 Oct 2023
Paul,Thank you for staying and for your feedback. Unfortunately our supply truck was delayed by weather and the issue has since been resolved. We apologize it was not readily available during your stay.

2/10 Terrible

Sheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After driving 20 hours, the two rooms we booked were occupied. Crash the receptionist was not helpful and said this has been happening lately. She seemed to be high. Went to a different hotel in town.
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 15 Oct 2023
Sheryl,Thank you for your feedback. In watching the video playback from this incident, the desk agent did attempt to place you in different rooms once the mistake was made. The gentlemen yelling and entering the employee only area not once, but twice caused concern for staff safety. We authorized a full refund without penalty.

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don't stay at this Rodeway Inn
Hotel needs upgraded bad. Beds were very uncomfortable and TV was from the 90s. Took 5 minutes for the front desk attendant to show up. She was nice and doi g her best as she was in training and no one to help her. I would have canceled if I could of.
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 15 Oct 2023
Michael, We are in the process of upgrading the entire property, as per our sign. We apologize it took the desk agent a few moments to get back to the desk, they were assisting another guest.

8/10 Good

Wayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Desk girl tried hard.
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 11 Oct 2023
Wayne,Thank you for your feedback!

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nce
New owners (2 days ago) I had stayed there 2 times before with very mion problems. They seem very interested in making sure even those are being taken care of. Great location comfortable rooms
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 11 Oct 2023
Alan,Thank you for staying with us again. Our staff is taking great pride in this location and doing everything we can to make it the best stay, possible!

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
New owner and doing renovations. But overall a pleasant stay
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 11 Oct 2023
Simon,Thank you for staying with us. We are happy you enjoyed your stay!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say the service at this hotel is top notch. The management team (Cliff and SJ) and everyone with whom we came into contact on the staff were amazing and very helpful. Cliff went above and beyond the call of duty. I have to say the level of attention we experienced here is better than I've experienced even in most high-end establishments. Breakfast When I go somewhere I always like to know if there's a breakfast included and what kind. There is a continental breakfast that includes things like coffee, muffins, oatmeal packets, etc. (no hot items such as eggs if you're looking for that.) The hotel The facilities are of the style and budget that you would find at places like motel 6, Super 8, etc. Our room was a double queen. I can't speak for every room. But the beds in our room are of the style of spring technology on par with what you find in a budget hotel. The room was very clean, bed and pillows were comfortable and better than I have experienced generally in budget hotels. In my conversations with Cliff, he shared with me that they recently started managing the hotel and they are working hard to give the entire hotel a "facelift." They just installed new key card systems and are in the process of renovating the rooms and bathrooms. While you can always find issues with any place if you look for it, I gave them top scores because of their quality of service and it is very apparent that the management and all staff are working hard to "right the ship."
Stayed 1 night in Oct 2023
Response from SJ, Operations Manager on 11 Oct 2023
Brent,It was a pleasure to meet you! thank you for recognizing the staff. We are working to hard to make everything perfect! We hope to see you, again!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice, it had bed bugs though! I took photos, will be seeking a refund
Response from SJ, Operations Manager on 11 Oct 2023
I personally inspected this property and stayed there due to your review. Every room was checked and there were no sign or indication of bedbugs. The area does have elm bugs, which do sometimes make their way into the rooms.

8/10 Good

David, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The room was in great condition. Common areas definitely need some love and attention.
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 2 Oct 2023
David,Thank you for staying and for your feedback!

4/10 Poor

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
No Internet available so TV would not work at all. Otherwise was clean and comfortable.
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 28 Sept 2023
Michelle,Thank you for staying with us. During your stay the internet provider was having issues beyond our control. This has since been rectified.

4/10 Poor

Larry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 24 Sept 2023
Larry,I sincerely apologize we failed your expectations during your stay. I will address this with the staff at the property.

10/10 Excellent

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was AMAZING! We came in early. Exhausted after being up all night dealing w tire issues. Staff was very kind n understood how tired we were. They checked us in hrs before the posted checkin time. We are grateful.
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 14 Sept 2023
Wayne,Thank you for staying with us and for your feedback! We are happy our staff made your situation a little more bearable!

8/10 Good

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 14 Sept 2023
Abraham,Thank you for staying with us and for your feedback!

8/10 Good

Luis

Stayed 4 nights in Sep 2023
Response from SJ, Operations Manager on 14 Sept 2023
Luis,Thank you for staying with us!

4/10 Poor

Chris

Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 2 Oct 2023
Thank you for your feedback.

4/10 Poor

Kelley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs
Stayed 2 nights in Sep 2023
Response from SJ, Operations Manager on 11 Sept 2023
Thank you for your feedback.

4/10 Poor

Shayne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly if I could have got this refunded I probably would have. The bed was uncomfortable, room looked like it wasn’t taken care of, the bathroom only had 2 wash rags. The only positives were the AC worked and service was great checking in. I would be willing to try again but they need to do better on the rooms and make them appear more taken care of.
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 3 Sept 2023
Shayne,Thank you for letting us know about the issues with your room. We will be addressing this with the staff at the hotel.

8/10 Good

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n/a
Stayed 1 night in Sep 2023
Response from SJ, Operations Manager on 3 Sept 2023
Jack,Thank you for staying with us and for your feedback.

10/10 Excellent

Abner

Stayed 2 nights in Aug 2023
Response from SJ, Operations Manager on 24 Sept 2023
Abner,Thank you for staying with us and for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 27 Aug 2023
Thank you for your feedback.

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk-unhelpful and rude. Mold on bathroom roof, walls in room dirty in many places, clothes and trash from previous tenants under the bed! There was no breakfast at 7am or 8 am, breakfast supposed to be from 6am-9am. Roof panels out of roof everywhere, duct tape on trim. No wash rags in room. I'm sure there is much much more I'm not mentioning.
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 27 Aug 2023
Justin, I sincerely apologize for the issues you experienced during your stay. I will be addressing this with the staff at the property.

2/10 Terrible

Rosie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was really dirty, beds were so old, a lot of noise and around the property a lot of dog poop.
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 20 Aug 2023
Rosie,Thank you for bringing these issues to our attention. We will address with the onsite staff.

8/10 Good

Odilon

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from SJ, Operations Manager on 20 Aug 2023
Thank you for staying with us!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willingness of owners Chris and Rhonda to help get us on the road after auto breakdown on a weekend. All local motels were booked and we were faced with sleeping in our car until businesses open on Monday. We will always be grateful.
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 13 Aug 2023
Robert,We will let the manager, Rhonda, know you were pleased with the service provided.

6/10 Okay

Carol

Stairway was slippery with plastic on it. Our king bed sank in the middle! Kurig coffee was great! Please do not use my name for these comments. I respect you will honor my wished! Thank you!
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 13 Aug 2023
Carol,Thank you for staying and for your feedback. We will be looking into the issues you experienced with staff at the property.

6/10 Okay

Aisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Good for one night
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 13 Aug 2023
Aisha,Thank you for staying and letting us know how your experience was.

8/10 Good

brent

Liked: Staff & service, room comfort
Needs an upgrade inside but it worked out well
Easy and friendly check in. The motel is and probably has been due for an internal update for quite some time. However, there is a little dog space out back, ok parking and my room, on the second floor, was very quiet. I was quite shocked how quiet it was. I'd stay here again. Easy on and off of the highway.
Stayed 1 night in Aug 2023
Response from SJ, Operations Manager on 6 Aug 2023
Brent,Thank you for staying and for your feedback. We are in the process of upgrading the property.

6/10 Okay

miz

The hotel is ok. I was not able to use the deadbolt in my room because it did not line up.
Stayed 2 nights in Jul 2023
Response from SJ, Operations Manager on 30 July 2023
Miz,Thank you for your feedback. We will be addressing the issues with the lock. Thank you for bringing this to my attention.

2/10 Terrible

juan

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from SJ, Operations Manager on 6 Aug 2023
Juan,We apologize we failed to meet your expectations.

4/10 Poor

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We reserved a two bed room and only had one bed. They stated they couldn't do anything because we booked through a third party. Very inconvient because we had three adults.
Stayed 2 nights in Jul 2023
Response from SJ, Operations Manager on 30 July 2023
Tracy,I did look your reservation up though the third party site. It does show that you booked a single king room. As the hotel was sold out on the night of your stay, we were unable to assist you with a different room. Staff at the location did everything possible to assist you. We apologize you experienced this.

6/10 Okay

Zsofia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
smelled like smoke, dirty
Stayed 1 night in Jul 2023
Response from SJ, Operations Manager on 30 July 2023
Zsofia,Thank you for bringing this to my attention. I will be addressing the issues you experienced with onsite staff.

2/10 Terrible

Katalia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regrets
It was terrible! There was cockroaches! There was an empty beer can under the Dresser! There stains on the top cover blanket, like it wasn’t washed. I have pictures of all these as proof. The room smelt terrible! Like wet dog. The beds were so old they had springs! The pillows were terrible not even SOFT MORE LIKE FLAT! Not to mention ALL THE FIRE EXTINGUISHERS WERE EXPIRED! THE ONE IN OUR ROOM EXOIRED WAY BACK IN 2017!!!!
Stayed 2 nights in Jul 2023
Response from SJ, Operations Manager on 30 July 2023
Katalia,We apologize for your experience. The bugs in your pictures are actually elm seed bugs, our area has them this ntime of year. They are harmless and we spray for them as they are just a nussiance. We will be looking into the other issues you experienced.

6/10 Okay

Roland

Business traveller
Disliked: Room comfort
The room was ok and the bed was ok but the crappy flat pillows sucked
Stayed 1 night in Jul 2023
Response from SJ, Operations Manager on 27 July 2023
Roland,Thank you for your feedback. We will look into getting better pillows.

4/10 Poor

Ted

Disliked: Cleanliness, staff & service, amenities
The place is old, and not very clean. Good news I just need a bed without bedbugs and a shower when I travel. So its cheap. The first room they gave me there was something smeared on the bed cover and dog hair all over the floor. A long with some dead box elder bugs. The second room there was cleaner,,,, But still under the bed was not swept and it didn't look swept for some time as you could move the bed easily on the bedframes. Internet and t-mobile phone service was weak. This place was a cheap place to crash if your expectations are not high.
Stayed 2 nights in Jul 2023
Response from SJ, Operations Manager on 27 July 2023
Ted,Thank you for your feedback. We are working to improve cleanliness at this location. Thank you for bringing it to our attention.

6/10 Okay

Naomi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
VERY CHEAP
The hotel is very run down, not modern TV, the beds are hard, there is paint all over the walls, very thin walls, terrible will not stay here again , the company really needs to finish there projects and get new TV’s and beds, very very cheap!
Stayed 1 night in Jul 2023
Response from SJ, Operations Manager on 24 July 2023
Naomi,Thank you for your feedback. We are in the process of renovating.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from SJ, Operations Manager on 26 July 2023
John,I sincerely apologize your stay was not up to standard. I will be addressing this with the staff at the hotel, as it is not acceptable. Thank you for letting us know there were issues.

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine - clean and cheap. But it was also a little sad -- a sadness that repainting the hallway baseboards would go a long way toward correcting.
Stayed 1 night in Jul 2023
Response from SJ, Operations Manager on 24 July 2023
Fred,Thank you for your feedback. We are in the process of renovating and this is on out list.