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Emerald Hotel

Photo gallery

Featured image
Seasonal outdoor pool, pool umbrellas, pool loungers
Balcony
Balcony
Minibar, desk, blackout curtains, iron/ironing board

Overview of Emerald Hotel

Emerald Hotel

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

  • Popular LocationTairawhiti Museum8 min walk
  • Popular LocationGisborne Harbour11 min walk
  • Popular LocationTe Poho-o-Rawiri Meeting House16 min walk
  • AirportGisborne (GIS)10 min drive

Choose dates to view prices

About this area

Gisborne

Located in Gisborne, Emerald Hotel is connected to the convention centre. Gisborne Harbour and Gisborne Wine Centre are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Midway Beach and Kaiti Hill. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with ecotours. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Tairawhiti Museum - 8 min walk
  • Toihoukura School of Contemporary Art - 10 min walk
  • Gisborne Harbour - 11 min walk
  • Te Poho-o-Rawiri Meeting House - 16 min walk

Getting around

  • Gisborne (GIS) - 10 min drive

Restaurants

  • Nick's Bistro — 1 min walk
  • Perfect Roast - 3 min walk
  • Peel St Cafe - 3 min walk
  • Verve Cafe & Bar - 4 min walk
  • Zest - 4 min walk

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a spa tub and a seasonal outdoor pool. All 49 rooms offer free WiFi, minibars and flat-screen TVs with digital channels. Other amenities available to guests include DVD players, room service and separate baths and showers.
Emerald Hotel offers 49 forms of accommodation with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: NZD 22.00 for adults and NZD 15.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • DVD player
  • Free cots/infant beds
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Afrikaans
  • English
  • German

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 222 out of 522 reviews
5 - Excellent 43%
Rating 4 - Good. 201 out of 522 reviews
4 - Good 39%
Rating 3 - Okay. 73 out of 522 reviews
3 - Okay 14%
Rating 2 - Poor. 23 out of 522 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 522 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, large clean modern rooms, balcony, pool. Has electric charging next to it if you have EV car.
Stayed 1 night in Apr 2021

3/5 Okay

Stayed 1 night in Apr 2021

2/5 Poor

Business traveller
Liked: Cleanliness
Disliked: Room comfort
My room was above a noisy restaurant fridge i had limited to know sleep . The hotel was empty but I got a room like that through hotel.com
Stayed 1 night in Feb 2021

4/5 Good

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Great location. Large rooms. Lovely river view. Close to town walking tracks.
Stayed 4 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Wasn’t what we expected but on the whole we still enjoyed our stay was clean and comfortable and tidy good location for town, shops cafes restaurants
Stayed 1 night in Jan 2021