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"Complimentary upgrade on arrival"

"Loved the hotel the moment I stepped in. The guy that helped us was very nice and efficient. Although it was an extra charge for breakfast for the kids, he suggested paying before hand versus day of to save some money. He even asked what time my flight was the next day and had extended my rooms to late checkout for 2pm the next day instead of 12pm. However, I believe there was some miscommunication and the front staff called the rooms at 12:30pm to ask if we forgot to checkout...otherwise we would be charged extra. This is where it got frustrating and embarrassing for me...as I had told my party that the hotel was awesome in extending our checkout time to 2pm and that we didn't have to rush....but if was now the case...after the room call, I personally went down to front desk and told them that it was you guys that offered it when I checked in...I did not ask for extension....they made me feel like it was my fault... especially when the guy I was speaking to said "I will extend only 1 room.." and then change to "I will only do it this time for time extension"... Don't offer me if you can't hold up on your end... Overall I had a good stay.. breakfast had a good variety. Offers free shuttle to tung chung for last minute shopping and airport...which is why we picked this location."

"Excellent staff and very clean with nice breakfast and shuttle bus is a big plus❤️"

"My sisters and I had a great stay at this hotel. It's clean and very spacious. I love how they have universal adapter ready for us to use. It was my sister's birthday and was surprised with a towel cake which was so cute! Staff were okay. I love how big the hotel is, so many activities for kids but hope there's more for adults as well. There a disney store, I wish there were more options to shop from so we could've availed coupons but not bad! "

"Very convenient to get to Disney attraction. The staff are very friendly and helpful. "

"Great and convenient"

"Clean. Helpful and accomodating staff. Great Breakfast, at the mall."

"Clean room, staff amazing, the hotel is incredible and wonderful, very quiet, excellent pool, good amenities"

"They charged for breakfast "