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Reviews of The Gerald Apartment Hotel

4 out of 5
The Gerald Apartment Hotel
25 Cathedral Ave, Geraldton, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 215 reviews" "
Rating 8 - Good. 75 out of 215 reviews" "
Rating 6 - Okay. 9 out of 215 reviews" "
Rating 4 - Poor. 4 out of 215 reviews" "
Rating 2 - Terrible. 5 out of 215 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Travelled with family and small children
Renovated rooms, great service and central location!
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thank you Shane, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!Kind regards,Reception

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They happily rectified a small account error.
Stayed 1 night in Jan 2024
Response from The Gerald Team on 22 Jan 2024
Hello Gary, Thank you for your review! We hope to see you again on your next visit to Geraldton!Kind regards, The Gerald team

10/10 Excellent

ghada

Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Hello Ghada! Thank you for your review! We hope to see you again on your next visit to Geraldton.Kind regards, Reception

8/10 Good

Danya

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Reception - The Gerald on 21 Jan 2024
Hello Danya, Thank you for your review!We hope to see you again on your next visit to Geraldton.Kind regards,Reception

10/10 Excellent

Chathuni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with great food and drinks from the rooftop bar and great sunset view. You get discounts from cafes restaurants in the area, very spacious room with everything, and mini bar with alcoholic drinks and non alcoholic drinks , it was a great stay in a quiet area.
Stayed 1 night in Jan 2024
Response from The Gerald Team on 12 Jan 2024
Hey Chathuni,Thank you so much for your kind words. We are grateful for your feedback. Thank you for staying at the Gerald, we hope you choose to visit again!

10/10 Excellent

Yong Wn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Reception - The Gerald on 31 Dec 2023
Hello Yong Wn, Thank you for your review. We hope you enjoyed your stay and we hope to see you again on your next visit to Geraldton. Best Regards,Reception

8/10 Good

Maddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely beautiful, unfortunately the only down sides were, the walls were too thin in regards to hearing other people next door showering and talking My rms window backed onto stairs for the roof top bar, so when people left I could hear them loud and clear at 11/12pm going up and down the and laughing, so very noisy And people in the hallway drinking on the ground and kids running up and down making a racket Unfortunately didn’t get enough sleep due to not being able to from the noise, and the menu for food was over priced in my opinion, and car parking space was quite small for bigger cars. Other than that, staff were beautiful, amenities were amazing, still would come back easily but different room choice.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 3 Feb 2024
Hello Maddy, Thank you for your review and for your input. Thank you for taking the time to write this, your feedback motivates us to provide exceptional service to all guest. We really hope to welcome you back to experience an even better stay! Kind regards, Reception - The Gerald

8/10 Good

Andrew

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Jan 2024
Hello Andrew, Thank you for your review. We hope you enjoyed your stay and we hope to see you again on your next visit to Geraldton. Best Regards,Reception

8/10 Good

Yuet Woh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Malachai Joseph

Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location near beach front. Great in-house bar
Stayed 1 night in Oct 2023
Response from The Gerald Team on 5 Nov 2023
Hi Tracy, We are very grateful for taking the time to leave us feedback. We hope to welcome you back soon!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay in the city convenient to shops and walking areas
Stayed 1 night in Oct 2023
Response from The Gerald Team on 5 Nov 2023
Hello Debbie, We are very happy that you have enjoyed your stay with. Please come back again in the future!Kind regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happy to return.
Stayed 1 night in Oct 2023
Response from The Gerald Team on 5 Nov 2023
hey David, Thank we appreciate you taking the take to leave us some feedback and glad to hear you have enjoyed your stay with us. We look forward to welcoming you again in the future!kind regards

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will return
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, comfortable and CC a really good bed
Stayed 1 night in Sep 2023
Response from The Gerald Team on 5 Nov 2023
Hello David,Thank you for your feedback. We are glad to hear you had a great and comfortable stay. Please keep us in mind for your future stays!

10/10 Excellent

Juan

Stayed 1 night in Aug 2023

8/10 Good

Stewart David

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the ability to spend the night in a decent hotel in Geraldton. The room was clean and the bathroom was clean, which was nice after a week at a caravan park. I also appreciated that I could check in after "reception hours" at the bar attached. My flight was delayed significantly from Perth and so I didn't arrive until after the Reception had closed, but they arranging for parking for my car and gave me a key to my room.
Stayed 1 night in Aug 2023

10/10 Excellent

Wei

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious, condition is new and clean. Great location in the town. Great stay experience.
Stayed 1 night in Jul 2023

10/10 Excellent

Rodney

Stayed 1 night in Jun 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Hotel was clean and comfortable. Bob's Bar lacked atmosphere, music a bit to loud and old fashioned, service was very poor and slow.
Stayed 1 night in Jun 2023

8/10 Good

Terrel

Stayed 1 night in Jun 2023

8/10 Good

Jit Yong

Stayed 2 nights in May 2023

10/10 Excellent

Shandi-Rai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Tuan

Stayed 1 night in Apr 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very clean, spacious, well equipped room in the centre of Geraldton. Close to shops, dining options and the Foreshore. Although off street parking is offered we were lucky to secure the last space at 4.00 pm in the afternoon, suggesting that this could be a problem. Overall we wholeheartedly recommend the Gerald as a good choice if you want to be in the centre of the city.
Stayed 1 night in Mar 2023

8/10 Good

Dante

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of parking. Staff were professional, owned up to a mix-up with our reservation hence check-in took longer than expected especially after completing the online check-in form. Gave us free drink vouchers for the inconvenience. Definitely will consider staying here again.
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love the roof top bar (the main reason for staying here) but why stop serving food at 8 pm on a Friday night?! We were unable to find anywhere in town so after being told at reception the rooftop was open to 10 pm we assumed at least snacks would be available but there was nothing. Then tried room service but that also stopped at 8 pm also. Ended up with bread and Vegemite in our room!
Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room in a great location!
Stayed 4 nights in Nov 2022

8/10 Good

Michael, Dundas Valley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location Room was dusty

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Oct 2022

8/10 Good

Colin

Stayed 1 night in Oct 2022

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, nice and clean room, spacious with all quality amenities. Only downside was the hotel parking is not obvious from the street and I had to find a street park and ask at reception where the hotel parking was.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from FOH - Guest Services on 19 Sept 2022
Thank-you so much for your amazing review. We do try where we can to ensure all of our guests have a relaxed & enjoyable stay with at The Gerald Apartment Hotel Warmest RegardsWendy

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2022
Response from FOH - Guest Services on 19 Sept 2022
Hi JaneThis is Wendy the Front of House Duty Manager can I ask what aspect of your stay could have been improved please ? You are welcome to email me if you have time on the following email address:reservations@thegerald.com.auKindest Regards

8/10 Good

dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service from Wendy over the phone as we were going to be arriving late in the evening! She explained everything to us with a friendly & bubbly attitude!
Stayed 1 night in Sep 2022
Response from FOH - Guest Services on 19 Sept 2022
Hi Dean Thank-you so much for your kind review. We are so glad you found us okay and look forward to welcoming you & your family back again very soonKindest RegardsWendy - FOHGuest Relations

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked cleansiness, great welcome pack and chocolate! Beds comfortable. We used mates rates for other cafes, which was good. Didn’t like incorrectly installed toilet seat (too far back), missing hand towel and towel hooks / rails in bathroom. Toilet roll holder poorly positioned. Volume of piped music in the foyer was way too loud.
Stayed 2 nights in Sep 2022

8/10 Good

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay to explore Geraldton and Kalbarri
Super convenient for both driving and walking to explore Geraldton. Free Parking on site is a great pitstop for trip to Kalbarri National Park. Staff are friendly. Quite pricey, but worth the price that’s paid.
Stayed 2 nights in Sep 2022

10/10 Excellent

Ann

Stayed 3 nights in Sep 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly quick check in, very happy with off road parking (roof hotel) without height restrictions, nice toiletries in shower. Will stay again when next in gero
Stayed 2 nights in Aug 2022

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly staff. Great location. Large room and very comfortable bed.
Stayed 3 nights in Aug 2022
Response from The Gerald Apartment Hotel on 9 Aug 2022
Hi Catherine, Thank you for your review. it was a pleasure having you!

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Great location. Their communication was very good. There was an issue with the lift and we were kept informed at all times. I will be staying there again next time.
Stayed 4 nights in Jul 2022

10/10 Excellent

Gavin

Stayed 2 nights in Jun 2022

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillows were super comfy. Check in was easy and friendly. Unfortunately the water pressure in the shower was terrible and the temperature was not consistent
Stayed 1 night in Jun 2022

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, chef was excellent in Bobs Bar. Disappointed old man and the sea deck advertised in advertised and in photos on last minute was not open.
Stayed 1 night in Jun 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception were very friendly and helpful. We loved having a carpark for the car. Easy card swiping for lift access. Very nice hotel - we really liked it. But we would have liked the breakfast option at the hotel. There were toasties or croissants though. An out of 3 of us couples ... all 3 rooms had issues with the hot water. Showers were not good.
Stayed 3 nights in Jun 2022