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Filthy. Smells bad room had ceiling peeling and poop 💩 on ceiling. There was no gym but it said there was one. Breakfast was a joke.
charles
Stayed 2 nights in May 2024
Response from -Zac Assistant General Manager on 11 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay during your trip. We are sorry if the room conditions were not satisfactory during your stay. We do have a fitness center located on the first floor near the pool room. We do apologize if you found the breakfast selection to be subpar. We hope to see you again.
4/10 Poor
Sharon
Travelled with family
6 May 2024
Beds terrible. Sheets so thin almost non-existent. NO SLEEP
Sharon
Stayed 2 nights in May 2024
Response from -Zac Assistant General Manager on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Geneva- West Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay during your trip. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
The property was clean, roomy, and affordable. Breakfast is included in the price. As is often the case, housekeeping only comes every other day. I was in a handicapped accessible room, despite not being handicapped. I like how these rooms are available.
Tami
Stayed 3 nights in Apr 2024
Response from -Zac Assistant General Manager on 1 May 2024
We're so glad to hear you had a wonderful stay here during your trip! Here at Comfort Inn & Suites Geneva we strive to provide the highest level of guest service as possible and appreciate when it goes noticed. Should you have any additional feedback please free to reach out to the hotel.We hope to see you again soon.
Large room with high ceiling, decent breakfast, and friendly staff
Madison
Stayed 1 night in Apr 2024
Response from -Zac Assistant General Manager on 23 Apr 2024
We're so glad to hear you had a wonderful stay here during your trip! Here at Comfort Inn & Suites Geneva we strive to provide the highest level of guest service as possible and appreciate when it goes noticed. Should you have any additional feedback please free to reach out to the hotel.
Response from -Zac Assistant General Manager on 15 Apr 2024
We're so glad to hear you had a wonderful stay here during your trip! Here at Comfort Inn & Suites Geneva we strive to provide the highest level of guest service as possible and appreciate when it goes noticed. Should you have any additional feedback please free to reach out to the hotel.
The sign for the motel should be elevated so it can be seen from all directions. There’s a tall restaurant right on the corner which blocks the motel.
Also the breakfast was awesome but the chairs are too big for the tables. It’s difficult to maneuver from the counter to the tables.
Mary
Stayed 2 nights in Apr 2024
Response from -Zac Assistant General Manager on 8 Apr 2024
We're so glad to hear you had a wonderful stay here during your trip! Management will be taking your feedback regarding our outdoor sign and placement for the most optimal viewpoint. We are also sorry if the café seemed crowded during your meal time, we will be looking into ways to make it more spacious for all guests. Should you have any additional feedback please free to reach out to the hotel.
Not only was the room more than expected with the beautiful decor but the staff was awesome. Everyone was so polite and had a smile. They weren’t bothered when asked questions and were very helpful. Family friendliness is a must as I have four children and they were so nice to them. Our stay was a 10/10.
Darnesha
Stayed 2 nights in Mar 2024
Response from -Zac Assistant General Manager on 27 Mar 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
Response from -Zac Assistant General Manager on 19 Mar 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
4/10 Poor
Zachary
12 Mar 2024
Not good
Smelled horrible
Zachary
Stayed 2 nights in Mar 2024
Response from -Zac Assistant General Manager on 14 Mar 2024
We're sorry to hear your time with us was not satisfactory. Our housekeeping staff does a wonderful job with the upkeep of the hotel. We do appreciate the feedback and will be investigating to determine if we can discover the odor mentioned. Should you have any additional feedback please feel free to reach out to the hotel.
Hotel was recently remodeled and the room and bed were excellent quality and comfortable. Customer service was friendly and check-in was seamless.
Wallace
Stayed 1 night in Feb 2024
Response from -Zac Assistant General Manager on 11 Mar 2024
We're so glad to hear you had a wonderful stay here during your trip! Thank you for taking the time to complete this wonderful review. Our staff is trained to provide the highest level of guest service to everyone who stays with us. Should you have any additional feedback please free to reach out to the hotel.
Overall it was a very nice stay. Only suggestion would be to keep the door to the laundry area closed. I was across the hall and there were times that it got noise with staff talking and laughing loudly. Sometimes as early as 6am. But besides that, it was nice and clean.
Kyle
Stayed 5 nights in Feb 2024
Response from -Zac Assistant General Manager on 2 Mar 2024
We're so glad to hear you had a wonderful stay here during your trip! We are sorry if there was a disturbance during your stay due to our staff and how they were performing. Management will be looking into ways to correct this matter. Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Ruben
28 Feb 2024
Clean n good service
Ruben
Stayed 1 night in Feb 2024
Response from -Zac Assistant General Manager on 1 Mar 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
Everything was so clean, a warm pool and a nice room
Rafael
Stayed 1 night in Feb 2024
Response from -Zac Assistant General Manager on 12 Feb 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Jeremy
6 Feb 2024
Liked: Cleanliness, staff & service
Jeremy
Stayed 1 night in Feb 2024
Response from -Zac Assistant General Manager on 8 Feb 2024
Thank you so much for taking the time t complete this survey. We value all guest feedback and are open minded to any suggestions. If you have any additional feedback please feel free to reach out to the hotel.
8/10 Good
Brian
Travelled with partner
24 Jan 2024
Liked: Cleanliness, amenities
Overall had a great stay. Was very loud Saturday night until nearly 4 am. Hard to sleep.
Brian
Stayed 2 nights in Jan 2024
Response from -Zac Assistant General Manager on 24 Jan 2024
Thank you for taking the time to complete this online survey. We are so glad to hear you had a wonderful stay. Should you have any additional feedback please feel free to reach out to the hotel.
Very Clean and comfy Room. Lots of Space. Sitting area in front and nice TV in room. Microwave/Fridge etc….
Walter
Stayed 1 night in Jan 2024
Response from -Zac Assistant General Manager on 24 Jan 2024
Thank you for taking the time to complete this online survey. We are so glad to hear you had a wonderful stay. Should you have any additional feedback please feel free to reach out to the hotel.
Our stay was nice, although there was no meat at the breakfast —scrambled eggs and biscuits with sausage gravy - just odd?
Breakfast selection was good otherwise. Pool closes at 10p which was early.
Jennifer
Stayed 1 night in Jan 2024
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! We try to offer as many variety options everyday to please our guests. There are different options of eggs and proteins served everyday of the week. Should you have any additional feedback please free to reach out to the hotel.
Fast check in, quiet comfortable room. Good breakfast.
donald
Stayed 1 night in Jan 2024
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Rosa
31 Dec 2023
Rosa
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
carol
30 Dec 2023
carol
Stayed 2 nights in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
8/10 Good
Verified traveller
Travelled with family
25 Dec 2023
Liked: Cleanliness, staff & service, room comfort
A quick overnight stay while visiting family. Would stay again.
Verified traveller
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Jan
20 Dec 2023
Jan
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 24 Jan 2024
Thank you for taking the time to complete this online survey. We are so glad to hear you had a wonderful stay. Should you have any additional feedback please feel free to reach out to the hotel.
10/10 Excellent
Shawn
17 Dec 2023
Shawn
Stayed 2 nights in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
8/10 Good
Lindsey
Travelled with family
16 Dec 2023
Liked: Amenities
Lindsey
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Qi
12 Dec 2023
Qi
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
Douglas Lyle
Travelled with partner
6 Dec 2023
Very gracious people at the reception desk
Douglas Lyle
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
The staff was amazing. The bed was awful. The room floor was broken and made insane noises. The shower had no water pressure. But the staff was seriously incredible!
Taylor
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 5 Dec 2023
We're so glad to her you had a wonderful time here during your trip. We are sorry for the quality of the bed and the water pressure. We will be looking into these issues and get them resolved. We hope t see you again in the future.
Everyone was so nice. The breakfast buffet was excellent and the staff that keep the buffet properly stocked and clean. They are wonderful. Many thanks!
Howard Jr.
Stayed 2 nights in Dec 2023
Response from -Zac Assistant General Manager on 5 Dec 2023
We're so glad to her you had a wonderful time here during your trip. Our staff does an incredible job providing the highest level of hospitality we can. We hope t see you again in the future.
2/10 Terrible
Gina
2 Dec 2023
Gina
Stayed 1 night in Dec 2023
Response from -Zac Assistant General Manager on 8 Jan 2024
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
Response from -Zac Assistant General Manager on 30 Nov 2023
We're so glad to hear you had a wonderful stay here during your trip! Should you have any additional feedback please free to reach out to the hotel.
10/10 Excellent
John
19 Nov 2023
John
Stayed 1 night in Nov 2023
Response from -Zac Assistant General Manager on 20 Nov 2023
Thank you for taking the time to complete this survey. we truly appreciate and value all of our guests feedback. Should you have anything additional to add please feel free to reach out to the hotel!
Response from -Zac Assistant General Manager on 1 Nov 2023
Thank you so much for taking the time to submit this review. We value all feedback from our guests. We're so glad to hear you had a wonderful time with us during your stay. Should you have any additional feedback please feel free to reach out to the hotel!
Very nice will come back. Only problem was the missing control for the hot tub in the pool area.
Russell
Stayed 2 nights in Oct 2023
Response from -Zac Assistant General Manager on 26 Oct 2023
We're so glad to hear you had a wonderful time here during your stay. We do apologize for the control unit for the hot-tub in the pool area. We are currently working on getting a new unit installed to allow control for guests. We hope you can understand and will choose us again for your next stay!
Response from -Zac Assistant General Manager on 17 Oct 2023
Thank you for taking the time to complete this online survey. We appreciate and value all feedback from our guests. Please consider us again for your next getaway.
8/10 Good
Mary
Travelled with family, Travelled with family and small children
9 Oct 2023
Liked: Amenities
Just needed a handle in the shower to hang on too no handle bars in the shower
Mary
Stayed 2 nights in Oct 2023
Response from -Zac Assistant General Manager on 10 Oct 2023
We are so glad to hear yo had a wonderful time during your stay. We shall be using your feedback to improve our location to offer better amenities to our guests. Thank you again!
Good all around property. Parking was easy--only issue was a couple of sketchy characters coming and going near where I parked. No incidents--just made me think "hmmm". I'll stay there again for sure.
john
Stayed 1 night in Aug 2023
Response from Max T on 13 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Geneva- West Chicago.We're so happy to hear you had a pleasant time during your stay. Should you have any additional feedback please feel free to reach out to the hotel!We hope to see you again soon.
8/10 Good
Leo, mokena
25 Aug 2023
Leo
Stayed 1 night in Aug 2023
Response from Max T on 14 Sept 2023
Thank you for staying at Comfort Inn & Suites Geneva IL.We appreciate you kind feedback and looking forward to welcoming you soon. Have a bless day.
10/10 Excellent
Rosalind
9 Aug 2023
Liked: Cleanliness, staff & service
Rosalind
Stayed 1 night in Aug 2023
Response from Max T on 15 Aug 2023
Thank you for staying at Comfort Inn & Suites Geneva, IL and providing your valuable feedback. The review and appreciation from the guests like you, keeps us motivated to go above and beyond for their pleasant stay each and every time. Regards.
6/10 Okay
Weonjong
9 Aug 2023
Liked: Cleanliness, staff & service, amenities
The room service was quite poor. They did it every other day. Hence, I was in trouble to find a towel for bath.
Weonjong
Stayed 6 nights in Jul 2023
Response from Max T on 9 Aug 2023
Dear guest,The room service is also available if you needed, you could have requested at front desk. Thanks