Lobby sitting area
Check availability

Reviews of Island Inn by OYO Galveston Beach, TX

2 out of 5
Island Inn by OYO Galveston Beach, TX
6311 Central City Blvd., Galveston, TX

Reviews

4.0
Rating 10 - Excellent. 27 out of 414 reviews" "
Rating 8 - Good. 32 out of 414 reviews" "
Rating 6 - Okay. 53 out of 414 reviews" "
Rating 4 - Poor. 87 out of 414 reviews" "
Rating 2 - Terrible. 215 out of 414 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freaking fantastic
Stayed 1 night in May 2024

2/10 Terrible

Tammy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation was cancelled by hotel.
Stayed 1 night in May 2024

4/10 Poor

Patrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Probably poorly maintained and very tattered and torn down. Smelled, floors extremely dirty, beds not nice! Couch was the worst! Did not see any bed bugs as others have, but don’t believe web. Details. Very small 32 inch tv’s almost no channels to watch, A/C definitely not great. Outside area has homeless sleeping in alley in back. No lobby to speak of and no breakfast of any kind, for 130 a nigh you could at least get a banana or orange, and hot coffee! Nope! Fridge was good! And pool was maintained and good! Cheap accommodation near the sea wall! They know it and exploit it and charge way too much for what you get! I’d stay away!
Stayed 1 night in May 2024

2/10 Terrible

Sebastian

There was blood spots on the bed sheets. And bed bugs. Horrible staff. They didn’t want change the sheets unless I brought it to them. Or switch my room to a different one. They said they were booked. But there was only a few cars there the whole weekend.
Stayed 2 nights in May 2024

2/10 Terrible

Rochelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in, walked in the room and walked right out, rude front desk ppl wouldn't give me a refund. Were out $150.SMH!!!! Couch was stained and nasty, box spring was stained. It had a stale nasty smell, and so did the office! Stay away from here.
Stayed 2 nights in May 2024

4/10 Poor

Landan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty. Stains of various kinds on couch and bedding. Obviously not cleaned in a long time. Quite a let down sadly.
Stayed 1 night in Apr 2024

2/10 Terrible

Al

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were sleepless overnight due to huge bed bug everywhere.
Stayed 1 night in Apr 2024

8/10 Good

Sergii

Stayed 2 nights in Apr 2024

10/10 Excellent

Tonisha

Travelled with family and small children
Liked: Amenities
Great convince!
Stayed 2 nights in Apr 2024

2/10 Terrible

SoR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Christina

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’m pretty sure one of the two rooms that I stayed in had bedbugs. Probably number 206, but it could’ve been number 101. In addition to the fact that I had no television and no Wi-Fi for the first day of my stay. I reported it at 6 PM and was not moved to a room with a working tv until 4 PM the next day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra, Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Walk to beach.
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
Hi, Sandra! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Lisa

2/10 Terrible

Walid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good and parking is easy. But the staff, service, and room conditions are terrible.
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
Hi, Walid! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Yuk Yuk. Awful smelly room. Bedding and pillows stunk. Pass on this dump
Stayed 4 nights in Mar 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Jacqueline! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

4/10 Poor

Vivian

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be closed down
Stayed 2 nights in Mar 2024
Response from Lisa on 2 May 2024
We are sorry for the inconvenience caused to you, Vivian! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Hi, Jessica! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in to a fly infestation, broken cabinets, lights, and door handle. Told the front desk and they said they would give me the security deposit back but wouldn’t help with anything else. Towels were dirty and the whole hotel smelled like marijuana. There was hair in the shower and the entire room was overall nasty. You get what you pay for but this hotel should be paying you to stay there.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Amy! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

2/10 Terrible

Helena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting in every way. A girl was pushing a shopping cart full of "stuff" around on the 2nd floor near our room, and offered my male friend a certain something and gave him her room number. Furniture was all along the walkway. I could go on. It was actually scary.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Sorry for the trouble caused, Helena! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

2/10 Terrible

Monica

Travelled with family
They need to close this place down this is unacceptable smh
Stayed 3 nights in Feb 2024
Response from Ammy on 3 May 2024
Hi, Monica! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

GOPI CHAND

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The washroom is not clean The sofa is untidy Not worth to stay
Stayed 1 night in Feb 2024
Response from Ammy on 3 May 2024
Hi, Gopi! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Zurcher

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a quaint little grave yard in the back of the property that is not marked and half flooded. The stove looked like it came out of a meth lab, there was a roach on the sink in the morning to greet me, the bath room didnt have a latch and everything was filthy.
Stayed 1 night in Feb 2024
Response from Ammy on 3 May 2024
Hi, Zurcher! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was much older and run down then the pictures, very disappointing
Stayed 2 nights in Feb 2024
Response from Ammy on 3 May 2024
Hi, Monique! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Cali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ammy on 3 May 2024
Hi, Cali! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Kathleen, Colorado Springs

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was horrible! Worn out bedding! 2 worn out pillows. Worst motel I've walked into! Didn't stay ! . They wouldn't refund my money.
Stayed 1 night in Feb 2024
Response from Ammy on 3 May 2024
Hi, Kathleen! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

carrietta

Response from Ammy on 3 May 2024
Hi, Carrietta! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Ismail

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ammy on 3 May 2024
Hi, Ismail! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

keith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
Hi, Keith! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Affan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump
Stayed 4 nights in Dec 2023
Response from Ammy on 3 May 2024
We are extremely sorry to know this, Affan! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

2/10 Terrible

Tamika

Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Hi, Tamika! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 Okay

Michael

Property is being repaired that needs much more repairs. They have two small pillows not enough towels very little toilet paper no amenities
Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Hi, Dustin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly can't believe this atrocity is still listed on Expedia! This "hotel " is a disgrace. It's filthy, the floor is falling apart. The door looks like it could be broken in by a child. We didn't even stay, we were not eligible to get our money back but where willing to forfeit it and find a decent place to stay. The people in front of us turned in their key and left because there were bed bugs in their room. Overall there should be a place for negative star ratings in Expedia.
Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Hi, Greg! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
They have BED BUGS. They werent shocked at all when i showed them the pictures either. I was told they probably appeared because they sprayed for termites. The sheets were dirty and had blood stains too. The hotel gave me my refund after Hotels.com contacted them. We were able to book a new place and wash all clothes.
Stayed 1 night in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Rachel! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

8/10 Good

Monica

Travelled with family
Disliked: Staff & service
They need more worko
Stayed 5 nights in Nov 2023
Response from Noah on 22 Jan 2024
Thank you for your appreciation, Monica! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Chris! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

DAVID

Stayed 1 night in Nov 2023

4/10 Poor

Robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unacceptable
First there wasn’t maid service We had to go to the office for everything including toilet paper next the bed was horrible it was hard next it had ROACHES that is totally unacceptable
Stayed 3 nights in Nov 2023

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets they had on the bed had cigarettes burn , the cable tv wasn’t working
Stayed 2 nights in Nov 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Room was out dated, towels were stained, floor was gritty, bathroom door was broken, 2 towels and 2 pillows were pretty cheap, and $218 was a bit too much. Wasn’t very nice.
Stayed 1 night in Nov 2023

2/10 Terrible

Kindal

Disliked: Cleanliness, property conditions & facilities, room comfort
SHUT DOWN
They need to shut the place completely down it is horrible there
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Hi, Kindal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ammy on 3 May 2024
Hi, Kindal! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Lauryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Hi, Lauryn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 Excellent

Michelle

Great stay!
Stayed 7 nights in Oct 2023
Response from Ammy on 3 May 2024
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Chaunti

Travelled with family
Disliked: Amenities
The very second i opened the door to the room and turned the lights on, cockroaches scattered!! We immediate went back to front desk and turned in our key. We didnt stay!! Nees full refund.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here previously and I was very happy on how quiet it is here. No one bothers you and you can really enjoy your stay. The property is very clean and not to mention the rooms are spacious and very clean too.
Stayed 6 nights in Oct 2023
Response from Ammy on 3 May 2024
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Darwin

Travelled with pets
I open the room assigned, dirty sheets, dirty toilet, trash can full of trash, bed dirty, poo in the toilet, AC broken, room full of bugs, trash all over the room.
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, Darwin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ammy on 3 May 2024
Hi, Virginia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Sonia

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was kind of expensive for the quality you get. The condition of the room was mediocre.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Sonia! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Jason! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava